Service Designer

The University of Melbourne

We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research.

Your next career opportunity

In this Service Designer role, you will shape user-centred services across FEIT workshops and makerspaces. You will map journeys, co-design processes and embed safety, accessibility and continuous improvement into practical learning. You will collaborate with academics, technical staff and infrastructure leaders to turn service concepts into operational reality.

What you will deliver:

• Lead end-to-end service design across workshops, makerspaces and informal spaces to enable high-quality user experiences.
• Conduct user research and journey mapping, and translate pedagogical and research needs into clear service models.
• Create and iterate service blueprints, prototypes and digital tools, ensuring designs are feasible and well documented.
• Define performance measures, track service effectiveness and lead continuous improvement initiatives using data and feedback.
• Support implementation, change management and stakeholder engagement to embed new standards, workflows and training materials.

You may be a great fit if you:

• Hold a degree or equivalent experience in service design, UX, interaction design or closely related disciplines.
• Demonstrate substantial experience delivering service design projects within complex, multi-stakeholder organisations or environments.
• Use strong user research skills to plan studies, conduct interviews and synthesise insights into personas and journeys.
• Create and iterate service blueprints, journey maps and prototypes, validating designs through testing and evaluation.
• Facilitate co-design workshops confidently with academics, technical staff, students and diverse stakeholder groups.
• Translate service concepts into implementable workflows, requirements and pilots, supporting roll-out and adoption.

For further information please refer to the attached PD.

What we offer you!

We offer the opportunity to be part of a vibrant community and enjoy a comprehensive range of benefits to support your success and sense of fulfilment, including:

• Build future financial security with 17% superannuation
• Supportive flexible work arrangements underpinned by our commitment to inclusion and well-being
• Career development opportunities, including access to a range of tailored programs, such as Academic Women in Leadership, and learning platforms including LinkedIn Learning
• Progressive, considerate leave provisions to empower your work-life balance and well-being, including leading parental leave, gender affirmation leave and cultural leave
• Salary packaging and access to a range of discounted services including Bupa health insurance, and access to unique cultural and recreational benefits such as discounts for the Melbourne Theatre Company
• Health and well-being services including a leading Employee Assistance Program

Your new team

You will join the Faculty of Engineering and Information Technology’s Infrastructure Team, supporting world-class teaching and research spaces. The Workshop, Makerspaces and Engagement team enables safe, high-quality, hands-on learning through technical environments and strong support. You will work with academics, technical experts and service specialists to shape scalable, user-centred services. Together, you will contribute to a forward-looking faculty committed to impactful, inclusive engineering and IT.

Be Yourself

The University of Melbourne is an Equal Opportunity Employer and a child-safe organisation. The diversity of our community enriches us all, and we are committed to creating an inclusive and fair workplace where everyone is valued, respected, and empowered to succeed. We welcome applicants from all backgrounds, identities, and experiences.

Aboriginal and Torres Strait Islander Applicants

We aspire to be the University of choice for Indigenous Australians. Indigenous applicants are encouraged to connect with our Indigenous Employment & Development team at korin-korin@unimelb.edu.au.

Application essentials

• You must have current valid work rights for Australia. Visa sponsorship is not available for this role.
• A Working with Children Check is required for all positions. If successful, we will guide you through the process and reimburse you.
• Please upload your resume and a cover letter outlining your interest and experience as part of the application process.
• Please upload your responses to the Selection Criteria, found in the Position Description.