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Service Desk Manager

Closes:

Salary: £36,320 – £40,704 per year

55

Job Purpose

The Service Desk Manager oversees the University’s Estates and Facilities Service Desk, ensuring maintenance requests, job tickets and service reports are accurately recorded, prioritised, allocated and monitored through to completion. The role leads the team, coordinates maintenance activities, monitors performance and produces management information to support operational decisions, continuous improvement and minimal disruption to campus operations.

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