Specialist II (Student Success Coach)

With campuses in Brighton and Downtown Rochester, plus online options, MCC meets students where they are. The College serves more than 23,500 students? Making it the second-largest SUNY community college? And leads the state in SUNY Reconnect enrollment.

Strong outcomes reflect MCC's impact: 87.7% of graduates are employed in New York State one year after graduation, and the College contributes $915 million annually to the regional economy. Guided by shared governance and a 10-member Board of Trustees, MCC partners closely with industry to meet workforce needs and support regional economic growth.

Please Note: Selected candidates must be New York State residents, even if the position you are selected for supports our employees and/or students in a partially or fully remote capacity.

Job Description:

Function of Position:

Advising is an essential component of MCC's holistic student support model that promotes equitable outcomes for students in college completion, transfer, and social and economic mobility. The Student Success Coach is a member of the Student Success and Strategic Initiatives team and is focused on the successful onboarding, retention, and goal attainment of students, with particular emphasis on those students within one of MCC's Schools. In addition, the Student Success Coach is committed to promoting advisement and student engagement functions that help students develop academic and career goals, maintain timely progress through milestone courses, and complete programs of study. As the primary point of contact for students, the Student Success Coach is expected to maintain open, collaborative, and effective working relationships with students, staff, and faculty. This position reports to the Associate Director of Student Success & Advising Services and requires working occasional evenings and Saturdays.

Examples of Duties & Responsibilities:

Primary Functions:

• Participate in the implementation of a college-wide academic advisement program to meet enrollment, retention, and student success goals of the College
• Develop a positive relationship with a caseload of students and work with them to identify and resolve barriers that may impede their academic success
• Support students as they transition to MCC, particularly first-generation students, students of color, and those from low-income backgrounds
• Effectively communicate information about programs of study, graduation requirements, progress toward degree completion, and resources available to students
• Assist students with pathway, career, and transfer exploration and planning; maintain a thorough working knowledge of academic programs and pathways within the assigned School, including career and transfer options
• Actively monitor and assess students' academic performance and progress to effectively provide targeted and proactive outreach, including implementing appropriate interventions and communicating regularly with the caseload of students via multiple methods of communication
• Collaborate with deans, department chairs, faculty, and staff, including other student success coaches, to promote the academic and personal development of students
• Develop materials, prepare and conduct presentations, and coordinate events to increase student persistence, retention, and success
• Work with college systems and software to maintain and manage advising caseload activities and interventions, including responding to alerts and maintaining/reporting up-to-date documentation related to the caseload of students
• Provide support for onboarding, retention, and completion activities and interventions, including review of Satisfactory Academic Progress appeals and targeted follow-up, assessment of student compliance with Financial Aid Course Eligibility (FACE), fresh start application review, and connecting with students on caseload who have withdrawn or are considering withdrawing
• Report on persistence, retention, and completion objectives of assigned caseload
• Connect students with appropriate campus resources

Secondary Functions:

• Interpret relevant college policies and procedures for students, faculty, and staff
• Participate in events outside of regular college hours, such as College open houses and advisement events
• Attend School/unit meetings as required
• Provide coverage for other student success coaches or faculty advisors as needed
• Collaboratively support Academic and Student Affairs initiatives
• Partner with Deans on relevant student success initiatives and School events
• Serve on committees and participate in meetings
• Perform additional duties as assigned by the Associate Director or Director

MCC Expectations:

• Adheres to the College Code of Conduct
• Contributes to, supports, and maintains an equitable, inclusive, and collaborative College environment
• Maintains technological competencies utilized by the College
• Commits to the philosophy of a comprehensive community college
• Commits to professional growth. which includes seeking ongoing training in diversity, equity, and inclusion to better serve students

*This is a temporary, grant-funded position that may be renewed annually contingent upon availability of annual grant funding, positive performance reviews, and the employee remaining in good standing. This position is eligible for paid time off and benefits.

Requirements:

Required Qualifications:

• Earned bachelor's degree from an accredited higher education institution
• Minimum of three years professional experience in education, student services, advising, counseling, human services, social work, or a closely related field
• Possess a strong understanding of college student development and the ability to educate college students on navigating the higher education system
• Strong written and oral communication skills

Preferred Qualifications:

• Earned master's degree in education, higher education, counseling, social work, or related field
• Community college experience
• Evidence of respect for and understanding of people with diverse backgrounds, abilities, and needs, and commitment to supporting an inclusive environment on campus
• Experience with student information systems, early intervention and retention tools, and MS Office
• Strong interpersonal skills and ability to interact with students, parents, faculty, staff, and administration
• Bilingual and able to read, write, and speak Spanish, or other languages, proficiently

Additional Information:

Salary: Salary is determined based on experience, internal equity, and college budget. This position has a range of $52,000 to $55,000 and is based on these mentioned factors.

MCC offers a Flexible Work Policy for benefit-eligible employees. Types of flexible work arrangements include flextime/staggered shifts, remote work/telecommuting, and compressed work schedule. The availability of flexible work arrangements varies by division, department, and position, based on business and operational needs. Limitations to flexible work arrangements are outlined in the official policy.

Physical Demands and Working Conditions: The physical demands and working conditions described below are representative of those that must be met by an individual to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position involves primarily sedentary work, including prolonged periods of computer use and keyboarding. The role requires the ability to communicate effectively in verbal and written form. The position may occasionally involve lifting or moving items up to 10 pounds. Work is performed in a typical office environment with no adverse conditions. Occasional travel between campus buildings or to other local or out-of-town locations for meetings or conferences may be required.

Prohibition of Remote Work Outside New York State: Remote work locations outside New York State are not authorized by the College due to out-of-state tax and regulatory implications. In limited circumstances, prompted by business or operational needs, the College may approve requests to work remotely outside of New York State, on a short-term, temporary basis.

***Monroe Community College prohibits discrimination based on race, color, religion, sex, sexual orientation, pregnancy, familial status, gender identity or expression, age, genetic information, national or ethnic origin, physical or mental disability, marital status, veteran status, domestic violence, victim status, criminal conviction, or any other characteristic or status protected by state or federal laws or College policy in admissions, employment, and treatment of students and employees, or in any aspect of the business of the College.***

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Application Instructions:

Interested applicants must apply online and create an account by clicking on the APPLY NOW tab below. Returning applicants may login to their Monroe Community College Careers Account to apply for this position. See the FAQ page for guidance using our online system. Please contact us if you need assistance applying through this website.

Applicants MUST submit the following documents* to be considered for this position:

1. Resume/CV
2. Cover Letter

*Official transcripts will be required upon employment. Applicants with foreign degrees must submit a completed credential evaluation comparing your foreign academic accomplishments to standards in the U.S

Please note: As part of the application process all applicants will be asked to provide the contact information for 3 professional references. *References will only be contacted after interviews have occurred and only for applicants who are considered as finalists for the opportunity they applied to.*