Empire State University
Location: Saratoga Springs, New York
Salary: $60,500-$62,500
Employment Type: Full Time
Institution Type: Four-Year Institution
Empire State University's Office of Student Accounts invites applications for the position of Sponsorship Coordinator. Each term, the office assists hundreds of students in applying approved tuition assistance sponsorships toward their educational expenses. The Sponsorship Coordinator plays an integral role in administering an assigned portfolio of these sponsorships, ensuring accurate and timely processing of sponsored payments and related account activity.
Responsibilities include reviewing sponsorship authorizations and associated terms and conditions; maintaining student accounts; preparing and issuing sponsor invoices; receiving and processing payments; reconciling student and sponsor accounts within Banner, the university's student information system; and reviewing accounts to determine eligibility for refunds.
The Sponsorship Coordinator serves as a primary resource and point of contact for students, university personnel, and sponsors, providing clear guidance on sponsorship procedures, account activity, and payment requirements. The incumbent interprets and applies university policies, applicable state and federal regulations, and sponsorship requirements, exercising sound judgment in researching and resolving account discrepancies.
The successful candidate will also identify and contribute to process improvements that enhance accuracy, efficiency, and service delivery while supporting the broader operations of the Office of Student Accounts.
Duties and Responsibilities include:
- Review sponsorship authorizations and supporting documentation to determine applicable coverage, restrictions, eligibility requirements, and billing conditions. Accurately apply awards to students' accounts.
- Provide guidance to students, sponsors, and university staff regarding program requirements, account activity, and established policies and procedures.
- Research and resolve sponsorship payment discrepancies, including underpayments, overpayments, and denied or reduced sponsorships.
- Monitor and reconcile assigned sponsorship accounts throughout the billing cycle to identify outstanding authorizations, unpaid invoices, account discrepancies, expiring or incomplete documentation, and other issues requiring follow-up. Ensure necessary corrections and account adjustments are completed in a timely manner.
- Coordinate with colleagues to resolve complex student account issues involving sponsorships, tuition assistance, financial aid, registration activity, refunds, and other account adjustments.
- Maintain accurate sponsorship and account documentation within university systems and ensure records are sufficient to support billing, reconciliation, audit, and institutional reporting requirements.
- Establish and maintain effective working relationships with third-party sponsors and university departments to facilitate timely authorization, billing, payment, and resolution of account issues.
- Support the implementation of new sponsorship programs, sponsor arrangements, system enhancements, and Student Accounts initiatives, including reviewing operational requirements and assisting with the development of appropriate procedures.
- Provide direct customer service to students and other stakeholders by participating in the Student Accounts phone queue and managing the department email account.
Job Requirements:
Required Qualifications
- Associate's degree from a regionally accredited college or university.
- Minimum of three (3) years of professional experience in higher education, banking, insurance, medical billing or other accounting-related fields.
- Demonstrated ability to maintain a high degree of accuracy and attention to detail when reviewing, processing, and reconciling financial account-related information.
- Ability to work independently while also collaborating effectively as part of a team.
- Demonstrated ability to work effectively in a fast-paced environment managing multiple competing priorities, while maintaining accuracy and quality.
- Proficiency in Microsoft Office applications, particularly Word, Excel and Outlook.
- Excellent and effective organizational, time management, and customer service skills.
Preferred Qualifications
- Bachelor's degree from an accredited college or university.
- Experience using Banner or a similar Student Information System, such as Banner or Colleague.
- Experience with tuition assistance programs or third-party billing.
- Five (5) or more years of professional experience in customer service, billing, collections, higher education, or a related field.
- Prior experience working effectively with faculty, staff, and students from diverse linguistic, cultural, and socioeconomic backgrounds.
Special Information
- This position is located in Saratoga Springs, New York. While partial telecommuting options may be offered after a successful training period, this is not a fully remote position.
- On rare occasions and with advanced notice, occasional travel, as well as evening and weekend hours, may be required to fulfill departmental, divisional, and university-wide commitments.
- Applicants must be currently authorized to work in the United States on a full-time basis. VISA sponsorship is not available for this position.
Additional Information:
Rank/Salary: Senior Staff Assistant, SL3 / $60,500-$62,500, dependent upon experience and qualifications.
We are pleased to offer our employees an excellent benefit package which includes NYS health insurance, free dental and vision, competitive retirement options, and generous vacation, sick and holiday accruals; and a strong emphasis on work-life balance. We also offer professional-development activities for professionals and support staff.
To apply, visit http://esc.interviewexchange.com/jobofferdetails.jsp?JOBID=205763
Organization
Founded in 1971 as the innovative campus of the State University of New York (SUNY), Empire State University empowers learners from diverse backgrounds to achieve their educational goals. We have decades of experience providing educational access through online teaching and learning, individualized instruction, mentoring, and prior learning assessment. We build on our students' experiences to promote their growth and drive upward mobility and economic development in New York state and beyond. Empire State University's 100,000 alumni are teachers, nurses, entrepreneurs, and leaders in their communities and their fields. Visit www.sunyempire.edu and follow us on social media @SUNYEmpire.
Empire State University is committed to creating a multicultural, inclusive academic and work environment. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that having diverse faculty and staff is critical to academic excellence and prepares students to live and work in an increasingly global world.
Website: https://www.sunyempire.edu/employment_opportunities.html
Telephone: [contact details available in the full listing]
Location: 2 Union Ave, Saratoga Springs, NY 12866, United States
