email support, and campus connectivity issues. This position will need to quickly become familiar with University Identity Management tools, student information systems, University monitoring tools, and other University Enterprise Systems. This person must also demonstrate a strong track record of proven customer service. This position will serve as an internal escalation point for the ITS Service Desk. Associates will work closely with other specialists throughout ITS including networking, security, academic technology, and endpoint security to provide industry standard best practices and support to university departments.
This position will uphold the ITS core principles of outstanding collaboration and communication, a drive to succeed, a passion for higher learning, and acting with integrity.
Additional Info
About Us:
University of Nebraska employees enjoy a flexible benefits program allowing you to customize your benefits to suit your personal needs; paid vacation and sick leave in addition to 13 paid holidays; access to career-advancing educational programs, including an employee and dependent tuition benefit applicable at any of the NU campuses; and immediate vesting pre-tax retirement benefits.
Required Qualifications:
- Two years post-secondary coursework
- 2 years professional experience with desktop and/or IT helpdesk/service desk
Knowledge and experience with Microsoft Office Suite, Windows and/or Apple macOS operating systems, software application administration, and hardware
Experience providing hardware and software support for desktops, laptops, mobile devices, and printers
Experience with direct customer support face-to-face and/or remotely
Equivalent combination of education, experience, that provides the required knowledge, skills, and abilities may be considered.
Preferred Qualifications:
- Experience with audio/visual (AV) classroom equipment
- Nationally recognized IT certifications
- Experience interacting with vendors
Additional Information:
The ideal candidate is an agile professional with strong interpersonal communication skills, flexibility and responsiveness; exhibits high ethical standards; proficient in managing time and competing priorities; responsive and committed to supporting staff; committed to the ideals of a major public research university.
Special Instructions:
Please note: Sponsorship will not be offered for this position.
This position is not eligible for an alternative worksite arrangement and will be located on-site in Kearney, NE.
To apply, visit https://jobs.nebraska.edu/UniversityNebraskaSystem/job/Sr_-Help-Desk-Associate/2425-en_US
The University of Nebraska is an Equal Opportunity Employer, committed to preventing and eliminating discrimination against employees and prospective employees based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation. The University of Nebraska does not condone or tolerate discrimination. In support of this policy, the University has implemented employment programs to recruit, employ, and promote qualified individuals based solely on their knowledge, skills, abilities and talents. These factors, along with our commitment to recruit, assess and select all candidates/employees using job-related criteria, ensure fairness, equal evaluation, and treatment in our selection decisions and processes.
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