Provide day to day processing of enrollment related
paperwork.
Resolve and troubleshoot problems in daily processing of
service requests related to areas including enrollment, course
selection and refunds.
Process, prepare and validate student documents relating to all
aspects of the enrollment process.
Process mail and handle inquiries from internal and external
sources to facilitate efficient office operations.
Audit and/or verify student records. Research and resolve
discrepancies.
Facilitation of efficient process and data management of
student enrollment records.
Serve as essential staff for the College Community to ensure
business continuity.
Position Specific Essential Duties
- Provide virtual services through phone, chat, text and email
support for all CCBC students, faculty, and staff utilizing
in-depth knowledge of admissions, bursars, registrar, and financial
aid to provide accurate information and support.
- Facilitate simultaneous high call volume and student
information updates.
- Assist prospective students with their admission application
and resolving questions related to admissions, and their journey
with CCBC.
- Guide new admits through the enrollment process.
- Triage student questions to ensure advising appointments are
only scheduled when necessary, utilizing an appointment system such
as SARS Anywhere, Element451 CRM, or another queuing system.
Resolve questions quickly when possible, and assign the appropriate
advisor for appointments when needed. Ensure students are connected
with their assigned academic advisor and schedule follow-up
appointments as necessary.
- Ensure student’s records are accurate within Banner SIS and
Element 451 CRM and assisting them with updating their records as
needed.
- Utilize the student information system, Banner, to analyze and
clarify student accounts, financial aid packages, and payment
options, ensuring students receive clear and actionable information
to complete their financial aid processes and accept awards.
- Educate students about the benefits and requirements for
federal and state financial aid and helping them apply for aid via
the FAFSA.
- Utilize Banner SIS for student registration by assisting
students with course selection, registration processes, and
ensuring accurate enrollment data. Use Banner Xtender to scan,
index, and manage student records, ensuring all documents are
properly filed and easily accessible for future reference, while
maintaining data integrity and confidentiality.
- Solve problems that the student has related to enrollment,
payment, retention, and graduation processes.
- Navigate confidential student information across multiple
systems, ensuring compliance with relevant regulations and privacy
standards.
- Collaborate effectively with colleagues in Instruction, Student
& Academic Affairs, Student Finance, and Enrollment Services,
facilitating smooth interactions between students and other
departments to enhance service delivery.
- Document interactions with students accurately and thoroughly
in Element451 CRM, tracking and maintaining records of inquiries,
responses, and any follow-up actions taken.
- Escalate queries and concerns as necessary to ensure timely
resolution and effective support for students.
- Participate in software, process, and skill training and
professional development. This includes, but is not limited to
local, state, and federal compliance regulations. Attend, and
occasionally lead, job specific workshops, conferences, trainings,
and other professional development opportunities.
- Ensure service delivery standards are met as set by Quality
Assurance & Intake Management.
- Provide technical support to students to facilitate account
recovery.
CCBC Full Time Benefits At A Glance
BENEFIT SUMMARY Health and Medical
- CIGNA
- Cigna Open Access Plus (OAP)
- Cigna Open Access Plus In Network (OAPIN)
- Kaiser
Prescription Drug Benefits:
- For CIGNA Plans - included in Cigna Plan Medical Premiums
- Kaiser - included in Kaiser Medical Premium
Mental Health
Emotional, drug/alcohol abuse treatment, both inpatient and
outpatient, provided when pre-approved. Premium included in medical
care plan.
Dental Benefits
- CareFirst Blue Cross/Blue Shield Regional Traditional
- CareFirst Blue Cross/Blue Shield Regional Preferred
Vision Benefits
Flexible Spending Accounts
- Benefit Strategies Health Spending Account $2,600
- Benefit Strategies Dependent Care (children under 13 and elder
care) $5,000
Financial Term Life Insurance: MetLife
- Employee Basic Life Insurance is 1 times your salary with a
minimum of $50,000 (90/10)
- Employee Supplemental Life Insurance is available in multiples
of $10,000 with a maximum of $200,000. Supplemental Term Life
Insurance is available for spouse (increments of $10,000 to a
maximum of 50% of employee combined basic and supplemental amount)
and dependents ($10,000). Supplemental Term Life Insurance is 100%
employee paid.
Permanent Whole Life Insurance: Unum
- Permanent Whole Life Insurance with Optional Long Term Care
rider available through Unum. Available to full-time employees,
part-time associates, and adjunct faculty.
- Spouse and dependent coverage available. Permanent Whole Life
Insurance accrues cash value, premiums will not increase, and
coverage will not decrease. Permanent Whole Life Insurance is 100%
employee paid.
Accidental Death & Dismemberment: The Hartford
Individual or Family Coverage. Employee pays a rate in multiples of
$10,000 to a maximum of $300,000.
Long-Term Disability
Plan pays 60% of gross monthly salary after 90 consecutive days of
absence. Employee pays 100% of premium.
Retirement Plans
- Maryland State Teacher’s Pension System (7% contributory)
- Optional Retirement Plan (non-contributory)
- Baltimore County Employees’ Retirement System (7%
contributory)
Supplemental (Retirement Annuities) 403(b) and 457(b)
- Tax-sheltered annuities – 403(b). Payroll salary reduction
authorization is needed. The form is available on SharePoint
Forms/Human Resources Forms.
The 403(b) supplemental retirement plan is available to all CCBC
employees (Adjunct Faculty, Part Time Associates and Full Time
employees).
- Roth 403(b) is a savings feature that is available when you
open a 403(b) account. The Roth 403(b) savings feature allows
employees to contribute after-tax dollars and then withdraw
tax-free dollars from their account upon retirement. The Roth
403(b) savings feature is only offered by the following vendors:
TIAA-CREF and VOYA Financial Advisors, Inc. Adjunct Faculty, Part
Time Associates and Full Time employees are eligible to save for
retirement using the Roth 403(b) savings feature. Employees may
contribute traditional pre-tax 403(b) dollars and Roth 403(b)
post-tax dollars simultaneously. The savings limits are combined
for the Traditional 403(b) and the Roth 403(b) contributions.
- Deferred Compensation Plan — 457(b) offered through VOYA
Financial Advisors, Inc. The 457(b) salary reduction authorization
form is needed. The form is available on SharePoint Forms/Human
Resources Forms.
Legal Services
Legal Resources is a pre-paid legal voluntary benefit for advice,
consultation and representation for commonly used legal
services.
Credit Union
First Financial Federal Credit Union membership available to
employees.
Direct Deposit
It's convenient, safe, reliable and saves time. No waiting for your
check on payday. The money is already in your account, whether you
are at work or on vacation. Mandatory payroll direct deposit allows
employees the control and flexibility of directing their pay to
different accounts at any bank, in any location.Work and
Family
Employee Assistance Program (EAP): Cigna Behavioral
Free personal advocates assisting you and any household member to
resolve any issues.
Paid Leave Benefits
Academic, Bereavement, Sick and Safe Leave, Jury Duty, Religious
Holidays, Military Leave, Sabbatical, Personal, Vacation, and
Holidays.
Tuition Assistance
Eligible full-time employees may qualify for waiver or
reimbursement programs. Spouses and legal dependents up to age 22
are eligible for reimbursement with proof of successful completion
and a C or better grade. Employee’s eligible for Tuition Assistance
become eligible for the external Tuition reimbursement program the
first semester after one calendar year of employment. Eligibility
for waiver or reimbursement for CCBC courses begins after the
completion of a 90 day probation for public safety and classified
employees.
Academic Cash Award
Classified employees are eligible for a lump sum award of $500 for
completion of an unduplicated college degree.
McDaniel College’s Educator’s Legacy Scholarship
Program
CCBC is proud to offer an exciting new benefit to all
benefits-eligible employees! Read more » McDaniel College has
extended its Educator’s Legacy Scholarship (ELS) program to CCBC
benefits-eligible employees. CCBC is among the inaugural community
college partners.
Children of
ANY current full-time benefits-eligible CCBC
employeewith at least four years of continuous full-time
employment are eligible to receive a scholarship valued at up to
$100,000 over four (4) years.
The scholarship will first take effect in the fall semester. The
CCBC Employee Benefits Team will provide verification of
employment. Excellent teaching is McDaniel College's priority and
its legacy. The College's expert faculty-mentors empower students
to achieve their personal best, and many graduates go on to become
top K-12 educators.
Since 2010, four of McDaniel's graduates were named state Teachers
of the Year, including the 2011 National Teacher of the Year
Michelle Shearer. McDaniel is ranked among
Money
Magazine's 50 Best Liberal Arts Colleges and offers more than
70 undergraduate programs of study. The personalized curriculum and
student-faculty collaboration develop the unique potential in every
student. McDaniel College welcomes the sons and daughters of CCBC
employees!
Mandated Federal Benefits
Workers’ Compensation, Unemployment Insurance, Social
Security.
For Your Convenience
- ATM machines are available at each of the main campuses
- Check cashing with appropriate ID
- Free Parking
- Access to weight lifting facilities, swimming pool and
library
