experience Summary of Duties: Student employment provides students with the opportunity to gain valuable work experience while supporting campus programs and services In this position, the student will Serve as a primary point of contact for students, providing timely, accurate, and student-centered support through in-person, telephone, live chat, email, and outreach communications. Create a welcoming and inclusive environment by assisting students in the Gateway lobby, responding to inquiries, providing information, and connecting students with appropriate campus resources and services. Utilize institutional systems, knowledge resources, and communication tools to research and resolve student questions, document interactions, and maintain accurate records while ensuring compliance with FERPA and confidentiality requirements. Support daily operations by utilizing student information systems, customer relationship management tools, document management systems, and Microsoft applications to deliver efficient, responsive, and high-quality service that promotes student success and engagement. Ensure compliance with FERPA and maintain the confidentiality of student information Location: Newark Work Hours: Varies based upon departmental needs and student's availability Closing Date: Open Until Filled No Special Instructions to Applicants: As part of the selection process, all applicants are required to complete a writing sample during the interview. The writing sample is used to evaluate your written communication skills, which are an essential requirement of this position. Applicants must demonstrate proficiency in written communication to be considered for employment. To apply, please visit: https://jobs.cotc.edu/postings/5998 Copyright 2025 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency je-553e6ceff3b74492a0d090de2c4950f2
