Overview
Who We Are:
For 140 years, National Louis University has been driven by one core belief: education changes lives. Since our founding, we've stayed grounded in the values of innovation, access, excellence, and equity, and we've never wavered from the idea that education is the greatest lever for social and economic mobility. We are a student-focused community built on continuous improvement and a genuine commitment to serving those we teach. Through education, we empower change and build stronger, healthier…
communities. Our hard-working team runs on collaboration and mutual respect, for one another and for every student we serve.
What You Will Do:
The Student Engagement Systems Coordinator serves as the primary administrator for the University's student engagement platform and supports student involvement initiatives through technology, training, reporting, and operational support. The position manages student organization records, event processes, system configuration, user access, communications, and engagement reporting while providing training and consultation to students, faculty, and staff. This role partners with Student Affairs stakeholders to enhance student engagement, improve operational effectiveness, and support institutional goals related to student involvement and co-curricular learning.
Essential Responsibilities
Student Engagement Platform Administration:
- Serve as the primary administrator for the university's student engagement platform (involve U – Campus groups).
- Manage user accounts, permissions, organization records, forms, and system configurations.
- Support student organizations and campus departments in utilizing platform features and services.
- Coordinate organization registration, event management, attendance tracking, and related operational processes.
- Troubleshoot issues and serve as liaison with the platform vendor on system enhancements and resolution of technical concerns.
Training, Consultation & Support:
- Develop and deliver training for students, faculty, and staff on effective use of the student engagement platform.
- Create and maintain user guides, documentation, and educational resources.
- Provide consultation regarding student organization management, event processes, and platform best practices.
- Promote adoption and effective utilization of engagement technology across the institution.
Reporting & Assessment:
- Generate and distribute reports related to student engagement, event participation, organization activity, and co-curricular involvement.
- Monitor data quality and maintain accurate system records.
- Assist with assessment efforts by gathering and analyzing engagement data.
- Support departmental and institutional reporting needs related to student involvement and engagement outcomes.
Qualifications
- Bachelor's degree in Higher Education Administration, Information Systems, Educational Technology, Business Administration, Communications, Student Affairs or other related field, required
- Minimum of one year of experience administering software platforms databases, or student information systems in higher education or a comparable environment
- At least one year of experience providing technical support, troubleshooting and customer service to diverse users
- One year of experience designing and facilitating trainings, workshops or user education programs
- Experience collecting analyzing and reporting data to support assessment and decision making
- Experience managing projects, workflows, or operational processes requiring strong attention to detail and organization
- Ability to provide responsive, professional, and solution-focused support to diverse users including the ability to effectively diagnose issues, communicates technical information clearly, and promote a positive user experience
This position is based at the Chicago campus and may require occasional travel to other NLU locations. Some evening and weekend hours may be required to support student programs, trainings, campus events, and student organization activities.