Student Experience Directorate (SED)

We are looking for motivated individuals, who strive to make a difference in operational, administrative and support roles, directly contributing to our students having the best possible experience while studying and living at the University of Southampton. The types of roles available are varied and aim to support the student lifecycle; from first contact with the University to career opportunities post-qualification, while also ensuring the wellbeing of all students during their time at University.

With a student body of over 24,000 students, a huge amount of support roles are required to guide students though their academic journey. Our roles require strong customer service skills, as you may be the first point of contact for all students who need help or support in any aspect of their life at University, or carrying out a role which collaborates with other professional services or academic colleagues to ensure the smooth running of programmes and courses through providing administrative support.

We are seeking motivated, proactive individuals, who are brilliant team players, with excellent communication and IT skills. You don’t need to have worked at a University before, or even attended University yourself, so long as you bring the right attitude and passion to work, we look forward to hearing from you!

Working at the University of Southampton gives you access to a wide range of benefits in addition to our competitive rates of pay. Our core benefits include pension scheme membership; a generous annual leave allowance with additional University closure days and public holidays, and excellent family leave arrangements (including maternity, paternity, adoption and parental leave).

The Student Experience Directorate provides support to our students 24/7, 365 days a year, across a diverse range of roles, shift patterns, and locations. The University offers both permanent and fixed term contracts.

For more information on the Student Experience Directorate, the types of roles we offer, benefits, and top tips for applying please visit our Student Experience website: Click here. Please see below for some example job descriptions for the types of roles available.

If you would like an informal chat about the types of support roles that are available in the Student Experience Team, please contact sedrec@soton.ac.uk.

As a university we aim to create an environment where everyone can thrive and are proactive in fostering a culture of inclusion, respect and equality of opportunity. We believe that we can only truly meet our objectives if we are reflective of society, so we are passionate about creating a working environment in which you are free to bring your whole self to work. With a generous holiday allowance as well as additional university closure days we are committed to supporting our staff and students and open to a flexible working approach.

Shortlisted candidates will receive a short form to complete asking for further information on role preferences. In person assessment days will be scheduled for shortlisted candidates between 15th- 20th October 2026.

If a sufficient number of applications are received this vacancy may close earlier than the date specified at the top of this advert. Therefore, if interested in applying for this vacancy we recommend you submit your completed application form as soon as possible.