Student Financial Services Manager

specifically the Puyallup and Squaxin Island Tribes. The 1854 Medicine Creek Treaty forcibly removed them to Reservations to make way for colonizers; we recognize the privilege of utilizing this land has come at a great cost. We honor the resilience of the Puyallup and Squaxin Island people, who still live here, defend their rights, and contribute greatly to the well-being of our community. Our institution aims to increase partnerships and community ties with the local indigenous populations. Moreover, TCC stands in solidarity with Black Lives Matter and the Black community by further strengthening collaboration with the Black Student Union as well as community entities such as the Tacoma-Pierce County Black Collective, the Tacoma Urban League, and local black-owned businesses. In addition, we strongly support the Stop Asian Hate movement and have an active Asian Pacific Islander Student Club as well as an Asian and Pacific Islander Faculty and Staff Coalition. TCC is committed to developing more culturally responsive curricula by infusing and incorporating more educational content focused on the lives, experiences, and contributions of Native, Black, Asian, and other marginalized communities. We continually strive to become an anti-racist institution. We are specifically focusing on improved support for traditionally marginalized populations, including Black/African- American, Indigenous, People of Color, Dreamers, justice-involved, immigrants and refugees, Veterans, people with disabilities, and the LGBTQ+ community. To this end, TCC seeks applicants who: Value intellectual curiosity and innovative teaching Welcome difference and model respectful interaction with others Recognize and honor the important role that diversity brings to an educational community Are committed to educating a racially and socioeconomically diverse student population Are committed to teaching in a community college setting Care deeply about student success Intentionally support and promote efforts related to equity, diversity, and inclusion Honor TCC's mission promoting equitable access to educational opportunities Reflect the diversity of our community Position Summary This position is responsible for the comprehensive management of student financial services, including oversight of student accounts, cashiering and customer service operations, and supervision of student financials staff. The role serves as a primary point of contact for student financial matters, ensures timely and accurate response to inquiries from students, campus departments, third-party agencies, and external partners. The position leads critical processes within the Campus Solutions pillar of ctcLink (PeopleSoft), including term setup, tuition and fee configuration, student account management, collections coordination, year-end activities, and 1098-T processing. It also provides support across the institution and ensures compliance with policies, procedures, and regulatory requirements. This position is expected to determine continuous process improvements and implement changes as needed. Essential Functions Leadership and Operations Supervise, train, and evaluate cashiering, third party contract receivables, and other staff as needed; manage daily cash handling, deposits, and reconciliation processes; and cashier support as needed. Develop, document, and maintain procedures; support continuous improvement and ensure adherence to both institutional and Washington State Community and Technical College system policies and standards. Student Account Management and Customer Service Manage and audit student accounts, including billing, payment processing, refunds, adjustments, and account reconciliation. Provide comprehensive customer service by assisting cashiers and students with account inquiries, payment options, financial aid disbursements, waivers, service indicators, and program-related costs. Research and resolve complex account issues, including tuition calculation errors, residency discrepancies, refund processing, and payment discrepancies. System Configuration and Technical Support (ctcLink/PeopleSoft) Configure and maintain term-based system components, including billing and due calendars, tuition calculation controls, term fees, tuition schedules, and related setup tables. Analyze system data, identify errors, and collaborate with the State Board of Community and Technical Colleges to troubleshoot and resolve issues through formal ticketing processes. Run queries and generate reports to monitor service indicators, account activity, and financial trends; ensure data accuracy and integrity. Billing, Payments, and Financial Processing Administer payment plans, including setup, monitoring, and reconciliation of third-party payment systems such as Nelnet; audit payment reports and resolve discrepancies. Manage financial aid disbursements through third-party vendors, such as Bank Mobile, and ensure accurate posting to student accounts. Process annual tax reporting (1098-T) and maintain compliance with applicable regulations. Cross-Departmental Coordination and Reporting Collaborate with campus departments to resolve issues related to fees, waivers, financial aid adjustments, and system configurations. Provide leadership with regular reports and analysis on student accounts, payment plans, collections, and service indicators. Coordinate communications with internal and external stakeholders, including vendors, sponsors, and institutional partners. Term and Year-End Processing Prepare and manage quarterly and annual processes, including term rollovers, tuition and fee updates, system configuration, and calendar setup. Ensure timely communication of key dates, tuition information, and payment deadlines to campus stakeholders and external partners. Qualifications Education to Experience Equivalences: Associate's Degree = 2 years | Bachelor's Degree = 4 years | Master's Degree = 6 years Required Experience and Education Bachelor's Degree from an accredited college or university in Accounting or Finance 18 quarter or 12 semester hours in accounting, or finance and one to two years of relevant professional experience or equivalent education and experience. Professional experience may substitute for education. Three years of relevant professional experience; such as a Program Coordinator/Student Advisor or in a related role. Supervisory experience. Conditions of Employment Successful completion of a criminal history background check prior to employment. The Successful Candidate Must Demonstrate Accountability for staff, lead and evaluate staff and rearrange processes. Strong verbal, written, and interpersonal communication skills, with the ability to effectively engage diverse populations. Demonstrated ability to prioritize multiple tasks, meet deadlines, and maintain a high level of accuracy and attention to detail. Proficiency in problem-solving, analytical thinking, and conflict resolution. Ability to work independently and collaboratively in a fast-paced, changing environment. High level of integrity, professionalism, and discretion when handling confidential information. Commitment to equity, diversity, and inclusion, with cultural awareness and sensitivity. Adaptability, innovation, and sound judgment in decision-making. Demonstrate ability in problem solving, multitasking and time management; Excellent customer service skills, including establishing, building and maintaining internal / external customer satisfaction. Application Process Application Materials Complete application packages must include the following: Tacoma Community College online application form. Resume and cover letter - In your cover letter, describe how your background and experience align with the responsibilities for this position. Copies of transcripts for all colleges and universities attended. Terms of Employment This is full-time classified position. During the academic year; hours are Monday through Friday, 8:00am to 5:00pm. Flexibility in scheduling is required to meet department and business needs. The salary for this position is $5,398 to $7,254 per month DOE/DOQ. Tacoma Community College offers a generous benefits package to include life, health, dental, and long-term disability insurance, state retirement, vacation leave, sick leave, and holiday pay. A collective bargaining agreement exists and membership in the Washington Federation of State Employees or payment of a service fee is available anytime upon employment. Tacoma Community College values diversity and is an Equal Opportunity Employer and Educator. Tacoma Community College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, or status as a veteran of war. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). Provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following persons have been designated to handle inquiries regarding non-discrimination policies: Stephen Smith, Title VII and Title IX, Building 14, 253-566-5055; Kathryn Held, Section 504 Officer, Student Affairs Administration Office at 253-566-5115. This recruitment announcement does not reflect the entire job description and can be changed and or modified without notice. Tacoma Community College Human Resources 6501 S 19th St Bldg. 14, Tacoma WA 98466 www.tacomacc.edu/about/employment *Please mention you saw this ad on CommunityCollegeJobs.* Apply Now