Student Journey Project Officer

But we can't achieve this goal alone. We need forward-thinking, innovative, and curious individuals like you to join our community and help us craft our future. As part of our team, you'll have the opportunity to work with a diverse range of people who share your passion for creating positive change. We’re an inclusive and welcoming community that is constantly moving forward, never satisfied with the status quo.

About Student Services

The Student Services directorate—led by the Assistant Chief Operating Officer, Health Gain & Student Experience—stands at the forefront of our commitment to fostering a truly supportive, inclusive, and enriching environment for every student. Our work is guided by a holistic understanding of the student experience, recognising that academic success is deeply connected to wellbeing, confidence, and a strong sense of belonging.

We champion initiatives that promote mental, physical, and emotional wellness, and we provide tailored, one-to-one support to help students navigate personal, academic, and practical challenges. Through proactive guidance and timely interventions, we empower students to stay engaged, build resilience, and make the most of their time with us. By offering a wide range of extra-curricular, social, and developmental opportunities, we contribute to a vibrant campus life that strengthens student retention and enriches the overall student journey.

Collaboration is central to our approach. We work closely with academic schools and professional services to create a cohesive, campus-wide network of support. This integrated model ensures continuity of care and enables us to respond swiftly and effectively to emerging student needs.

About the Student Life Team

The Student Life team delivers welcome and orientation activities, leads on Start-of-year activities, develops Extra-curricular and Co-Curricular programming, student campaigns and events, and provides support for the international student experience. Its work incorporates all aspects involved with these activities, including market research, digital content creation, event management, post-project reviews, data analysis and reporting. The team works with colleagues across Student Services, whilst also maintaining cross-institutional partnerships in academic schools, professional services and our Students’ Union.

About the Job

We’re seeking a highly organised and proactive Student Journey Project Officer to join our Student Life Team. This pivotal role will facilitate the coordination and delivery of key start-of-year activities, ensuring new and returning students experience a smooth, welcoming and well-organised transition into university life.

Working collaboratively across academic departments and professional services, you’ll manage projects, timelines, communications, and events that support enrolment, induction, orientation, and welcome activities.

This is an exciting opportunity for a motivated individual who thrives in a fast-paced environment and enjoys delivering high-impact projects that enhance the student experience.

Ultimately, our goal is to optimise student success and help every student grow, connect, and thrive within our community. Through our collective efforts, we aim to create an environment where students feel valued, supported, and inspired to reach their potential.

About You

This role requires an organised and collaborative individual with strong communication skills who can provide effective support within a project-based environment. The ideal candidate will have experience in:

• Managing initiated projects, including documenting and escalating risks and issues as needed.
• Supporting the development and use of reporting and tracking tools to coordinate stakeholder activities and monitor deliverables.
• Providing timely and accurate reports on project progress.
• Assisting with the delivery of surveys and other evaluation mechanisms.
• Developing project tools such as trackers and staff and student-facing resources to support student onboarding
• Strong written and verbal communication skills.
• A degree or equivalent experience.

Benefits Package

At UEL, we believe that a great role is about more than just a salary. It’s about the complete package, including our outstanding work environment and inclusive culture.

We offer a genuinely competitive salary, dependent on experience (DOE), and a range of excellent benefits.

You can explore our full benefits package here: https://uel.ac.uk/benefits-professional-services-positions

Equal Opportunities

As an inclusive, equal-opportunities employer, our Stonewall membership and Athena Swan awards reflect our ongoing dedication to Equality, Diversity and Inclusion and we’re committed to closing the "diversity pay gap". We’re proud of the progress we’ve made and honest that there’s more to do. We’re determined to keep moving forward so everyone at UEL can thrive.

So, if you’d like to take your career to the next level with us here at the University of East London and are inspired by our environment and commit to success, we want you to apply today!

Please note that this advert may close earlier than the stated deadline if we receive a high volume of applications. We encourage you to submit your application as soon as possible.

Due to salary thresholds, we are unable to offer visa sponsorship for this position. Applicants must therefore already have the right to work in the UK at the time of application.

Further Details

Job Description & Person Specification

To contact the recruitment team please phone +44 20 8223 3000 x 4600 or e-mail jobs@uel.ac.uk

CVs without a completed application form will not be accepted.

At UEL we are committed to working together to build a community which values diversity in both our staff and student populations, is representative and inclusive, enabling all to progress and thrive.

Advert Details

Location:	London, Docklands campus
Salary:	£35,453 to £38,827
Hours:	Full Time
Contract Type:	Permanent
Placed On:	11th March 2026
Closes:	8th April 2026
Job Ref:	016S2026