Description
DESCRIPTION:
Under the direction of the assigned manager, provide advanced support services to students in various District programs and services including various categorically funded programs; to refer students to other District services, community agencies, the general public, and opportunities as appropriate; and to perform a variety of tasks relative to assigned area of responsibility. This is a generic classification serving at the journey level in terms of student issues and then solutions.
DISTINGUISHING CHARACTERISTICS:
This classification serves at the advanced level of knowledge within a specialized unit in a student services organization. This classification serves as a lead function within a service or program.
Responsibilities and Duties
ESSENTIAL FUNCTIONS:
DESCRIPTION:
Under the direction of the assigned manager, provide advanced support services to students in various District programs and services including various categorically funded programs; to refer students to other District services, community agencies, the general public, and opportunities as appropriate; and to perform a variety of tasks relative to assigned area of responsibility. This is a generic classification serving at the journey level in terms of student issues and then solutions.
DISTINGUISHING CHARACTERISTICS:
This classification serves at the advanced level of knowledge within a specialized unit in a student services organization. This classification serves as a lead function within a service or program.
Responsibilities and Duties
ESSENTIAL FUNCTIONS:
- Performs advanced technical and administrative duties pertaining to specialized District programs; coordinates the technical administrative aspects of program planning and development.
Knowledge of:
- Principles and procedures of student interviewing and assessment.
- Program goals, guidelines, policies, procedures and eligibility requirements of assigned program or service.
- Current issues and trends relative to assigned areas of responsibility.
- Principles and techniques of job search including resume writing, interviewing and follow-up.
- Principles and procedures of record keeping.
- Standard office procedures, methods and equipment including computers, internet research, database and MS Office software applications.
- Basic webpage and social media operations.
- Pertinent Federal, State and local codes, laws and regulations and the California Education Code.
Ability to:
- Provide assistance and information to students with educational or vocational barriers.
- Provide information to students and the public regarding availability of District programs and services.
- Determine eligibility and matriculation requirements for new and transfer students.
- Recognize and understand student needs and make appropriate referrals.
- Provide testing services to individual students and in support of various campus programs.
- Respond to a wide variety of requests and inquiries from students, faculty, staff and the public.
- Effectively present information to small and large groups.
- Work independently and as a member of a team.
- Prioritize assignments; organize and work on several projects simultaneously.
- Work in a dynamic, fast paced, and high demand environment.
- Communicate clearly and concisely, orally and in writing.
- Establish and maintain cooperative and effective working relationships with all employees and others encountered in the course of work.
- Demonstrate sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, linguistic, and ethnic backgrounds, and disabilities of community college students and staff as demonstrated by skills and abilities in cultural responsiveness and cultural humility.
EDUCATION AND EXPERIENCE:
Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:
Education:
Associate’s degree from an accredited college or university with major course work in business administration, education or a related experience field.
Experience:
Four years’ experience providing information and career assessment services or a related field to students.
Supplemental Information
WORKING CONDITIONS:
Consistent with its obligations under the law, the San Joaquin Delta College will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of their job.
Physical Demands:
- Regularly perform desk-based computer tasks.
- Frequently sitting.
- Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 30 pounds.
- Rarely twist/bend/stoop/squat, kneel/crawl.
Work Environment:
Office Environment. A workplace featuring typical office amenities, including computers, telephones, and office furniture, in a controlled indoor setting.