Job Summary
Incumbents provide basic information and services to students and prospective students regarding enrollment process, financial aid, career services, disability support, records and transcripts, or counseling, and perform clerical duties. Specific Duties and Responsibilities
- Assist with programs and events coordinated through the Office of Campus Life and Leadership and perform related clerical and administrative duties.
- Provide information to prospective and current students about campus involvement opportunities, student organization processes, leadership programs, and departmental events and services.
- Assist students, staff, and visitors by responding to general inquiries via phone, email, or in person; helping coordinate and support events and programs; distributing departmental resources; and referring individuals to appropriate campus offices.
- Help maintain and organize departmental records and data related to student organizations, programs, and leadership initiatives; track attendance and engagement metrics; update spreadsheets and databases; and ensure the accuracy, accessibility, and confidentiality of departmental information.
Essential Functions
- Provide information to prospective and current students, to include information on admissions, academic requirements and processes, financial aid, college offerings and services, and/or registration processes
- Provide assistance to students and other individuals; work may involve responding to general inquiries via phone, email, or in person; distributing supplies and resources; providing referrals; directing calls to appropriate personnel/departments; giving campus tours; assisting students with completing documentation; reviewing and collecting documentation; and processing payments
- Maintain records, call sheets, forms, spreadsheets, and training and other documentation; enter and track student data related to test scores, activities, status, financial aid, scholarships, and other financial, general, and confidential information
- Perform basic clerical duties to include maintaining supplies, reserving rooms, processing correspondence, preparing and distributing materials packets, and maintaining the calendar and scheduling appointments for all counselors in the department, taking into account their workload, other college committees and responsibilities, individual priorities and preferences
- Assist department staff with basic administrative duties, to include setting up and reserving rooms, distributing promotional materials, sending out invitations and reminders, registering students, and monitoring attendance, during special events and to facilitate related departmental operations
- Highlight department events and programming using displays in campus showcase and bulletin boards by creating display and bulletin board items and other marketing materials in various formats
- Perform other duties as assigned
Qualifications, Knowledge, Skills, Abilities and Physical Requirements
Minimum Qualifications
- High School Diploma OR equivalent (G.E.D.)
Knowledge, Skills and Abilities:
- Knowledge of program support principles and practices
- Knowledge of customer service principles
- Knowledge of record-keeping principles
- Knowledge of data entry principles and practices
- Knowledge of computers and applicable software and applications
- Skilled in providing customer service
- Skilled in preparing schedules
- Skilled in compiling information
- Skilled in performing data entry
- Skilled in providing program support
- Skilled in maintaining records
- Skilled in utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and others sufficient to exchange or convey information
Physical Requirements
Positions in this class typically require feeling, grasping, hearing, keyboarding, reaching, repetitive motion, standing, talking, visual acuity, and walking. The work is sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly.
Supplemental Information
EEO Statement:
Metropolitan Community College is an Equal Employment Opportunity employer that prohibits discrimination or harassment of any person based on race, color, religion, sex, sexual orientation, gender identity, age, birth, ancestry, national origin, or disability. EOE/M/F/Vets/Disabled
Accommodations:
MCC is committed to the full inclusion of all qualified individuals. As part of this commitment, MCC will ensure that persons with disabilities are provided with reasonable accommodations in all aspects of employment, including the application process. To request an accommodation and/or a copy of the Americans with Disabilities Act applicant procedures, please contact the Office of Human Resources.