Student Services Manager

Essential Functions

• Participate in relationship management with prospective students and their families, alumni, and active students.
• Ensure a personal, supportive relationship is established with each student beginning with the onboarding process; establish an effective supporting relationship with them.
• Ensure all students complete Smart Measure and meet with students to discuss results.
• Regular and consistent engagement with students via various communication methods (one on one meetings, phone calls, text messages and emails).
• Make contact with all active students monthly through classroom visits, one-on-one meetings, or virtual/phone conversations.
• Meet with students daily to identify potential hurdles to student's success. Utilize communication skills/advising techniques to assist students in developing a success plan.
• Develop / support retention strategies effective in both active and inactive students.
• Track student progression in online programs and support the Program Chairs and Dean of Academics for student outreach.
• Manage Student Event calendar; Update posted schedules, calendars, and monitors each term.
• Coordinate bi-annual student focus groups and encourage student participation.
• Prepare and present material at internal workshops; both in person and virtually.
• Identify opportunities for student life activities to increase student involvement.
• Assist re-entry students on returning student application review process, discuss previous roadblocks and challenges to identify helpful resources to maximize student's program completion/retention, review status eligibility and re-entry needs/requirements.
• Connect students with Instructors/ Program Chair to get additional tutoring when needed.
• Assist with executing campus events; Career Fair, Job Fair, employer visits, class presentations, graduation and other campus events as needed.
• Active participation in Student Council / Student Groups.
• Work closely with pending graduates to ensure the completion of exit requirements are met.
• Assist in the development and ongoing management of an Alumni Program. Manage, plan, and execute events for alums.
• Support Career Services in new student job placement initiatives to ensure current students can find work while attending school.
• Network with potential employers to identify job opportunities for students / alumni and pass information to Career Services when new partnerships are established.
• Work with Education to support students in testing for their certifications and continuing their education towards more advanced degrees.
• Assist the Dean of Students with G&E (Graduate and Employment) Tracking, Program Completion Tracking, and yearly accrediting reporting.
• Complete other duties as assigned by the Dean of Student Affairs / Career Services Manager

Knowledge / Skills

• Knowledge of student development theory, techniques, and research associated with ensuring the success of diverse student populations.
• Knowledge of student advising theory and best practices; ability to implement these practices effectively.
• Knowledge of obstacles facing non-traditional students and strategies for overcoming them.
• Thrive in a fast-paced environment and demonstrate a passion for higher education.
• Must have excellent organizational and interpersonal skills and be able to articulate information well, both verbally and in written form.
• Must have an eye for detail due to the need for accurate record keeping/recording of information that is personal, monetary, and time-sensitive related.
• Must be self-motivated, be driven to meet goals, possess a strong work ethic, and be able to prioritize.
• Excellent problem-solving skills, leadership, and time management skills are necessary.
• Must have the ability to work both as a team member and independently; use sound judgment regarding organizational and departmental regulations, procedures, and policies; quickly establish and maintain rapport with students, faculty, alums, administration, and parents from varying cultural backgrounds.
• Must be able to prioritize multi-tasks in a fast-paced, high-demand work environment while always maintaining a professional demeanor.
• Must remain flexible regarding external factors that may affect the work schedule.

Qualifications

Education and Work Experience

• High School diploma or GED required.
• Bachelor's degree in education, student development, psychology, human relations, or related field, or a minimum of three (3) years in student affairs / engagement; required.
• Master's degree preferred.
• Experience in an educational setting supporting students' progress toward their educational goals.
• Experience with advising, counseling, mentoring, coaching, or providing navigation services for students in pursuit of post-secondary educational goals.
• Proficient user of CP and Microsoft Office- Word, Excel, PowerPoint, Outlook
• Experience with Anthology software preferred.
• Proficient user of Microsoft Office- Word, Excel, PowerPoint, Outlook
• Strong written and verbal communication skills

Certificates, License, Registrations

• None

Supervisory Responsibilities

• None