Student Success Advisor (Student Services Professional II)

Position Summary

Are you passionate about helping students navigate their academic journeys and achieve their educational goals? San Diego State University Global Campus is seeking a Student Success Advisor to provide comprehensive academic advising and personalized success planning for students enrolled in online programs. Working with an assigned caseload, the Student Success Advisor proactively engages students throughout the student lifecycle, supports onboarding and transition, monitors academic progress, and provides targeted outreach to promote recruitment, persistence, retention, and timely graduation.

In consultation with the Director of the Student Success Center, the Student Success Advisor develops individualized road maps for student success, maintains regular communication through multiple platforms, and connects students with appropriate academic, personal, and campus resources. The position also manages a Canvas (LMS) Homeroom for an assigned caseload, maintains accurate and FERPA-compliant records, and exercises discretion and sound judgment when responding to sensitive or challenging student circumstances.

The Student Success Advisor contributes to the development, coordination, and evaluation of programs that foster academic success, student engagement, leadership development, inclusion, and community building. By collaborating with faculty, staff, administrators, campus units, community partners, and the broader San Diego community, this position advances SDSU Global Campus' commitment to innovative, accessible, and inclusive educational experiences.

Key Responsibilities

• Student Advising: Manage an assigned caseload by providing onboarding, proactive academic advising, progress monitoring, success planning, and timely outreach through in-person, phone, email, Zoom, and other platforms.
• Student Advocacy: Support students experiencing academic, personal, or social challenges; provide appropriate referrals; and assist students facing academic probation, potential disqualification, course or program changes, or delayed progress toward degree completion.
• Success Planning: Develop individualized road maps that support students' transition, persistence, retention, and timely graduation from SDSU Global Campus programs.
• Student Engagement: Manage a Canvas Homeroom for an assigned caseload, including announcements, calendars, chats, discussion boards, and other opportunities that promote student connection and engagement.
• Program Coordination: Assist with developing, coordinating, and implementing workshops, presentations, services, and resources addressing students' academic, social, leadership, diversity, and community-building needs.
• Assessment and Data: Track outreach and student success data; prepare program reports; administer pre- and post-assessments; evaluate program outcomes; and develop recommendations to strengthen student transition and retention.
• Campus Partnerships: Build collaborative working relationships with faculty, staff, administrators, campus units, and off-campus partners to coordinate resources and support student success.
• Records and Compliance: Maintain timely, accurate, and FERPA-compliant records of student outreach, engagement, advising, and interventions.

Why Join Us?

• Student Impact: Help online students overcome barriers, connect with resources, and make meaningful progress toward their academic and personal goals.
• Global Reach: Support innovative credit and non-credit educational programs serving learners locally and internationally through varied modalities.
• Inclusive Community: Contribute to programs and services that promote diversity, belonging, community building, and equitable student success.
• Collaborative Work: Partner with faculty, staff, administrators, campus units, community organizations, and off-campus partners to strengthen the student experience.
• Professional Growth: Develop expertise in comprehensive advising, early interventions, student engagement, program assessment, and data-informed student success practices.

Position Information

• This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position.
• This position is designated as exempt under FLSA and is not eligible for overtime compensation.
• Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 5:00 p.m., but may vary based on operational needs.
• This position is approved for partial telecommuting with onsite work in San Diego after an initial training period.

Department Summary

SDSU Global Campus strives to be a global leader in providing education programs that transform lives locally and internationally. Our mission is to deliver innovative educational experiences to all learners through credit and non-credit academic and special programs for individuals and groups at various times, in myriad locations, and via different modalities throughout the year.

San Diego State University Global Campus is committed to creating a culture of inclusion where all individuals are respected, treated fairly, and provided opportunities to excel. We deliver innovative educational experiences to all learners and realize our goals through a collaborative approach. We celebrate human diversity. We actively work to eliminate systemic and racial injustices and stand against racism in both San Diego State University and the worldwide community. Our success relies on the unique perspectives and worldviews that everyone brings to the SDSU Global Campus. We aim to attract students, staff, and faculty members who can work hard and make meaningful contributions outside and inside of the classroom. We seek to create an environment where everyone can stay, thrive, and actively engage with the community.

For more information regarding SDSU Global Campus, click here.

Education and Experience

Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.

Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master's degree in a job-related field may be substituted for one year of professional experience.

Key Qualifications

• Knowledge, sensitivity, and understanding of the social, political, personal, and cross-cultural needs of historically underrepresented and underserved students.
• Ability to collaborate and work with other units regarding issues of diversity and community.
• Interpersonal skills necessary to interact with students.
• Ability to exercise discretion, confidentiality, and excellent judgment in responding to controversial, sensitive, and/or emotional issues and situations.
• Ability to effectively use Word, Excel, Access, and PowerPoint to create and analyze reports, and manage data, resource materials, and presentations.
• Experience supporting historically underserved populations is preferred.
• Prior experience with counseling and academic advising of students is preferred.
• Demonstrated a history of supporting students in crisis is preferred.

Compensation and Benefits

San Diego State University offers competitive compensation and a comprehensive benefits package designed to support your well-being and professional growth.

Compensation:
Salary is based on your experience, education, and qualifications, within the department's budget and equity guidelines.

• CSU Classification Salary Range: $5,083 - $7,228/month; hiring salary not expected to exceed $5,083/month.

Full Benefits Package Includes:

• Generous Time Off: 15 paid holidays, vacation, and sick leave.
• Retirement: CalPERS pension plan with retiree healthcare, and reciprocal agreements with other California public retirement systems, including the UC.
• Health Coverage: Medical, dental, and vision options at low or no cost.
• Education Support: CSU tuition fee waiver for employees and eligible dependents.
• Optional Offerings: FlexCash, life and disability insurance, legal and pet plans.
• Campus & Community: Access to the library, campus events, employee groups, and volunteer and social activities.

Our benefits are a significant part of total compensation. Learn more at the SDSU Benefits Overview.

SDSU Values

At SDSU, our diversity gives us power and benefits every single member of our community. Consistent with California law and federal civil rights laws, SDSU provides equal opportunity for all in education and employment. We encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. We strongly preserve the right to free expression and encourage difficult conversations that help lead to improved individual and community learning and cohesion.

Principles of Community

At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs, and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university.

SDSU's Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another.

Equal Opportunity and Excellence in Education and Employment

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, San Diego State University (SDSU) provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. SDSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California's Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU's Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

SDSU is a diverse community of individuals who represent many perspectives, beliefs and identities, committed to fostering an inclusive, respectful, and intellectually vibrant environment. We cultivate a culture of open dialogue, mutual respect, and belonging to support educational excellence and student success. Through academic programs, student organizations and activities, faculty initiatives, and community partnerships, we encourage meaningful engagement with diverse perspectives. As a higher education institution, we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development, faculty and staff training, student mentorship, and comprehensive support programs. At SDSU, excellence is built on merit, talent, diversity, accessibility, and equal opportunity for all.

Supplemental Information

Apply by November 3rd, 2026 to ensure full consideration. Applications submitted after this date will be reviewed on an as-needed basis, and the position will remain open until filled.

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position.

SDSU is a smoke-free campus. For more information, please click here.

Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Danan Pacheco at dpacheco@sdsu.edu.

To apply, visit https://careers.sdsu.edu/en-us/job/562815.