Student Success Coach

data-informed support that promotes persistence, retention, and timely graduation. The Student Success Coach builds sustained relationships with students from enrollment through completion. While maintaining full academic advising competency, the SSC expands traditional advising through structured outreach, early-alert intervention, milestone coaching, and coordinated support services. This role aligns with Baker College’s Student First Philosophy and institutional goals related to persistence, equity, and completion. The Student Success Coach supports students across modalities, including campus-based and online learners, ensuring consistent engagement and momentum toward degree attainment. Role and Responsibilities/ Essential Job Functions: • Serve as the primary success contact for an assigned caseload of students from orientation through graduation. • Provide comprehensive academic advising regarding degree requirements, academic standing, course selection, institutional policies, and program progression. • Conduct structured and proactive outreach at key academic milestones, including onboarding, early term check-ins, midterm progress points, registration periods, and pre-graduation reviews. • Utilize predictive analytics, student success technologies, and early-alert systems to identify risk indicators and initiate timely intervention. • Coach students on academic habits, time management, goal-setting, accountability, and strategies that support sustained academic momentum. • Monitor student progress and intervene when barriers to persistence arise. • Coordinate referrals and collaborate with campus partners including faculty, financial aid, student accounts, accessibility services, tutoring, and other support services. • Empower students to build meaningful connections within Baker College, including academic departments, campus life, and co-curricular engagement opportunities. • Support retention and re-enrollment initiatives, including outreach to stop-out and at-risk students. • Maintain accurate, timely, and confidential documentation of all student interactions in institutional systems. • Participate in orientations, registration campaigns, and student success initiatives. • Collaborate with faculty and staff to remove unnecessary barriers to degree progress and support equitable student outcomes. • Support highly visible student populations, including but not limited to first-generation students, adult learners, online learners, transfer students, and student-athletes. • Other duties as assigned. Qualifications and Education Requirements: • Minimum of three years of progressively responsible professional experience in student services, academic advising, success coaching, student engagement, or related higher education roles required. • Bachelor’s Degree in a related field required, Master’s degree preferred. • Bilingual highly preferred. 2 Required Skills: • Demonstrated understanding of holistic and proactive student support models aligned with NACADA core competencies. • Ability to interpret and apply academic policies, program requirements, and institutional procedures. • Experience utilizing student success technology platforms, case management tools, and data- informed outreach strategies. • Ability to coach students individually and in group settings on complex academic and personal success matters. • Strong ability to identify risk factors and intervene appropriately using sound judgment. • Demonstrated multicultural competence and ability to support diverse student populations. • Strong oral and written communication skills with exceptional customer service orientation. • Ability to build trust-based, sustained relationships with students. • Ability to collaborate effectively with faculty, athletics staff, and cross-functional campus partners. • Strong organizational skills with the ability to prioritize multiple responsibilities in a fast-paced environment. • Ability to think critically, exercise sound judgment, and maintain professionalism under pressure. • Adherence to confidentiality standards and ethical practice. Expectations of Baker College Employees: ● Believe in and support the Student First Philosophy ● Provide exceptional customer service to internal and external customers ● Maintain a positive and professional attitude ● Contribute to the overall success of Baker College ● Be respectful and open to all employees and students ● Act as a positive role model and brand ambassador on and off campus ● Accept and follow the policies and guidelines outlined in the Employee Handbook ● Perform job duties as required in an efficient and professional manner while supporting the mission and vision of Baker College Licenses/ Certifications: • N/A Physical Demands: ● This job requires the following physical activities: bending, stooping, kneeling, twisting, reaching, sitting, standing, walking, lifting, finger dexterity, grasping, repetitive motions, talking, hearing and visual activity. Must be able to lift, push, pull, and move a minimum of 25 pounds. Work Environment: • General office environment. Moderate noise environment. Approved By: Nicolaza Ascencio Date: 03/03/2026 Last Updated By: Daniel Summers II Date: 03/04/2026 I have read and understand the information above and agree to perform my duties to the best of my ability. Employee: Print Name ____________________________ Signature ________________________________ Date _______________ Discover the opportunity to join Baker College, honored as one of the 2024, 2025 & 2026 Best and Brightest Workplaces in West Michigan, Metro Detroit, and Nationally! Baker College of Owosso is seeking a dedicated Student Success Coach (SSC) to serve as a primary point of contact for students, providing proactive, holistic support that promotes persistence, engagement, and timely degree completion. At Baker College, student success is at the center of everything we do. The Student Success Coach (SSC) serves as the primary point of contact for an assigned caseload of students from orientation through graduation, building sustained relationships that support confidence, engagement, and timely degree completion. Combining strong academic advising with proactive coaching, the SSC provides guidance on degree requirements, course selection, academic standing, and program progression while conducting structured outreach at key milestones. Using predictive analytics and early-alert systems, the coach identifies potential barriers and delivers timely interventions, helping students strengthen academic habits, time management, and goal-setting skills. By coordinating support with faculty and campus partners and connecting students to resources across modalities, the Student Success Coach advances Baker College's Student First Philosophy and commitment to equity, persistence, and student completion. Candidates for the Student Success Coach position at Baker College must have a minimum of three years of progressively responsible professional experience in student services, academic advising, success coaching, student engagement, or a related higher education role. A bachelor's degree in a related field is required, with a master's degree preferred, and bilingual candidates are highly encouraged to apply. Successful candidates will demonstrate a strong understanding of holistic and proactive student support models aligned with NACADA core competencies, along with the ability to interpret and apply academic policies, program requirements, and institutional procedures. The role requires experience using student success technologies, case management systems, and data-informed outreach strategies to identify risk factors and support timely intervention. Candidates should possess strong communication and organizational skills, the ability to coach students individually and in group settings on complex academic and personal success matters, and the cultural competence to effectively support diverse student populations. Additionally, the position requires the ability to build trust-based relationships with students, collaborate with faculty and campus partners, manage multiple responsibilities in a fast-paced environment, exercise sound judgment, and maintain strict adherence to confidentiality and ethical standards. At Baker College, we're on a mission to transform education with a Student-First philosophy. Our President's vision is dedicated to creating an environment where students, faculty, and staff flourish. Join us in cultivating a culture of belonging and engagement, where every individual is valued and appreciated. The successful candidate will believe in and support the student-first philosophy while contributing to the overall success of Baker College, and acting as a positive role model and brand ambassador on and off campus. The full position description is available for your review online - Student Success Coach ABOUT BAKER COLLEGE: Founded in 1911, Baker College is committed to embracing technology, sparking innovation, and fostering a supportive learning environment where students can get the real-world knowledge, skills, and experiences they need to pursue the life and career they want. Each of our six campus locations is special, with a unique culture, collection of academic programs, and landscape. Baker College is an independent, private, non-profit institution that grants associate, bachelor's, master's, and doctoral degrees on campuses across Michigan and online. Our student-first philosophy is the cornerstone of our institution-it is our compass, guiding us and keeping us on course, ensuring that our students and their success are always our main priority. Please visit Baker College Careers Page for more information. TITLE IX NON-DISCRIMINATION POLICY: Baker College prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondiscrimination is located in the Baker College Title IX Policy.