Success Coach (SSPC II)

achieve their educational and career goals.

Key responsibilities include:

• Counsel, advise, and assist prospective, new, returning, transfer, and continuing students with onboarding, academic planning, registration, and referrals to appropriate college resources and services. Serve as a primary point of contact for students interested in attending the College.
• Develop and maintain relationships with assigned academic departments to support student success initiatives, stay informed of program requirements and academic procedures, and assist with advising-related communications and processes.
• Provide ongoing support and guidance to an assigned caseload of students by helping them navigate academic, financial, and personal challenges that may affect their success. Assist students in identifying resources and services that support their educational goals.
• Monitor student progress, review student performance information, respond to early alert notifications, and implement proactive intervention strategies designed to improve persistence, retention, and completion.
• Utilize student success technologies and reporting tools to track student engagement, academic progress, and performance outcomes. Maintain proficiency in applicable software systems and provide timely communication regarding student progress and support needs.
• Review, process, and maintain student records, onboarding documentation, forms, reports, and other related records while ensuring compliance with institutional requirements and maintaining confidentiality.
• Assist students with identifying financial aid resources, registration processes, academic support services, counseling resources, career services, and other available support programs.
• Participate in student success initiatives, outreach activities, professional development opportunities, and institutional committees that support student engagement and achievement.
• Perform other duties as assigned.

Minimum and Additional Requirements

This position requires a bachelor's degree and experience in student services programs.

Preferred Qualifications

• Bachelor's degree and two (2) years of experience in student services programs.
• Experience in student services, academic advising, enrollment management, retention, or student success programs within a higher education environment.
• Knowledge of student support resources, academic advising practices, enrollment processes, and student success strategies.
• Experience utilizing student information systems, advising platforms, case management systems, or related technologies.
• Proficiency with Microsoft Office applications and other technology used to support student services operations.
• Excellent written, verbal, customer service, and interpersonal communication skills.
• Ability to work independently, exercise sound judgment, manage multiple priorities, and function effectively in a fast-paced environment.
• Demonstrated ability to establish positive relationships with students, faculty, staff, and community stakeholders.

Organization

Trident Technical College’s vision is to be the leading force for educational opportunity and economic competitiveness in the communities we serve.

Trident Technical College is a public, two-year, multi-campus community college that provides quality education and promotes economic development in Berkeley, Charleston and Dorchester counties.

An open-door institution of higher education, the college serves approximately 17,000 traditional and nontraditional curriculum students who have a wide variety of educational goals, from personal enrichment to career development to university transfer. To help students meet their goals, TTC offers university transfer associate degrees and applied technical associate degrees, diplomas and certificates. The curriculum includes programs in arts and sciences, agriculture, business, computer technology, engineering technology, health sciences, industrial technology, and public service. TTC students draw on knowledge from a broad range of disciplines to develop the communication and critical thinking skills that are fundamental to lifelong learning.

TTC further promotes economic development through continuing education courses; customized education and training for business, industry and government; and a variety of employment training programs.

TTC is committed to being accessible and responsive to community needs. To foster student success, TTC provides developmental education and comprehensive student services. In addition to traditional instruction, TTC’s flexible course offerings and alternative delivery methods, including online instruction, enable more members of the community to pursue higher education.