Systems Administrator- Salesforce

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Technical 404 Pay Range: $81,300.00 - $121,900.00

Job Description

The Systems Administrator will support and advise the ongoing development of Salesforce deployment and many tech systems and tools. They will improve processes and work with teams and individuals to identify CRM strategy and support tech adoption using various platforms. They will apply expert knowledge to ensure best practices and well-engineered architecture across the department. The Systems Administrator is a key initiator of major changes to processes, engineering practices, and system administration. They will solve critical issues and initiatives across multiple teams and engage with executives to assess their system and tech needs. The Systems Administrator will work closely with functional leaders, organizational units, and subject matter experts to identify, develop, and deploy new business processes that enable teams and integrate all practice into our data analytics architecture.

Job Duties
Performs system administration, configuration, and support for Salesforce.

Partners with EdTech teams for all Salesforce deployments.

Resolves specific Salesforce issues submitted into the University's ticketing system, while partnering closely with EdTech teams on any changes.

Works with internal customers to gather business process and project requirements.

Leads in the building of cutting-edge applications and services to increase and improve the field team experience and works with B2B partners/employers.

Fosters and utilizes innovative approaches to problems and functionality for all key stakeholders.

Directs technologies focusing on sales enablement, business relationships, internal communication, and external presenting/sales/client support.

Collaborates with developers, designers, testing, and product management to develop features and innovative approaches to applications and processes.

Mentors and advises engineering teams on new languages and technologies; acts as a resident expert when needed to support the development of a new CRM or serves as a hands-on system admin when needed.

Establishes a balance between strategic planning and initiatives with development, communication, troubleshooting, and problem solving.

Leads in the prototyping and development of new technology and framework, improving the field experience.

Identifies system redundancies and inefficiencies, proposing innovative and cost-effective solutions.

Assesses usage of field tools and highlights changes, training needs, and compliance issues.

Performs other job-related duties as assigned.
KSAs Knowledge of Apex and Visual Force development methods

Knowledge of Salesforce API

Knowledge of SOQL (Salesforce Object Query Language)

Knowledge of both Sales and Service Cloud applications

Intermediate to advanced knowledge of Microsoft Exchange and Outlook

Ability to assist management with vetting, selecting, and implementing new Salesforce related technology solutions

Self-starter with a strong ability to use initiative and work autonomously under tight commercially sensitive deadlines

Strong problem-solving skills

Excellent verbal and written communication skills

Strong customer focus

Minimum Qualifications
Bachelor's Degree in Computer Science or a related field

1 year of experience as a Salesforce.com administrator

2 years of experience in roles that include project management or project oversight

Experience in web-based applications and web services using Java, REST, SQL, GIT, and other technologies, including experience integrating third-party products

Salesforce.com Admin (ADM201 and ADM211) Certification

Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager.

Preferred Qualifications

Salesforce Administrator Certification

Salesforce Certified Platform App Builder

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.