The Technology Support Specialist’s primary focus is to support and
maintain FLCC end-user technology such as desktops, laptops,
tablets, printers, and classroom technology for students, faculty
and support staff. The Technology Support Specialist will work as a
member of a team of support specialists, responding to IT Helpdesk
Tickets relating to end-user technology. The Technology Support
Specialist will carry out system replacements based on the
life-cycle replacement schedules and/or as needed.
FLCC is committed to diversity, equity and inclusion, and strives to provide an environment that embodies these principles. We strive to attract talented personnel from diverse backgrounds and traditions, particularly of race and ethnicity, gender, gender identity, sexual orientation, nationality, culture, religion, worldview and physical and mental abilities. As such, applicants from historically under-represented groups are highly encouraged to apply.
Qualifications:
Educational Background: Associate’s degree in an IT related field is required, Bachelor’s degree preferred.
Experience: 1 to 2 year’s experience supporting a technology rich and diverse environment. Experience and knowledge of one or both of Microsoft and/or Apple applications and operating systems required. Experience in a managed-device environment preferred.
Special Skills: Preferred qualifications include experience managing both Apple and Windows devices, as well as familiarity with classroom technologies such as projection systems and collaboration tools like WebEx, Zoom, Teams, and other similar platforms used in educational settings. A basic understanding of networking concepts, including Wi-Fi, LAN, and VPN, is also preferred. Experience with IT in a Higher Education
setting strongly preferred. A commitment to ongoing professional development and staying up-to-date with emerging technologies is highly valued. Additionally, the ability to handle multiple priorities in a fast-paced environment is essential.
Essential Functions:
FLCC is committed to diversity, equity and inclusion, and strives to provide an environment that embodies these principles. We strive to attract talented personnel from diverse backgrounds and traditions, particularly of race and ethnicity, gender, gender identity, sexual orientation, nationality, culture, religion, worldview and physical and mental abilities. As such, applicants from historically under-represented groups are highly encouraged to apply.
Qualifications:
Educational Background: Associate’s degree in an IT related field is required, Bachelor’s degree preferred.
Experience: 1 to 2 year’s experience supporting a technology rich and diverse environment. Experience and knowledge of one or both of Microsoft and/or Apple applications and operating systems required. Experience in a managed-device environment preferred.
Special Skills: Preferred qualifications include experience managing both Apple and Windows devices, as well as familiarity with classroom technologies such as projection systems and collaboration tools like WebEx, Zoom, Teams, and other similar platforms used in educational settings. A basic understanding of networking concepts, including Wi-Fi, LAN, and VPN, is also preferred. Experience with IT in a Higher Education
setting strongly preferred. A commitment to ongoing professional development and staying up-to-date with emerging technologies is highly valued. Additionally, the ability to handle multiple priorities in a fast-paced environment is essential.
Essential Functions:
- Demonstrates a customer-focused attitude with strong attention
to detail, ensuring timely effective resolution of issues.