Job Details
JOB GOAL: To advance the College’s mission, vision, principles, values, and strategic initiatives by delivering the highest quality testing services to students, faculty, and the public.
GENERAL JOB SUMMARY
Kirkwood Test Center supports students, faculty, and the community by delivering accurate, efficient, and secure testing services. We have three locations (in Cedar Rapids, Coralville, and Hiawatha) and we provide training and support for test proctors at other Kirkwood locations.
Under the direction of the Supervisor, the Test Center Associate plays a visible, responsible, and versatile front-line role. This position assists in the smooth day-to-day operation of the Test Center by checking test takers in and out, explaining our procedures and the rationales behind them, and working effectively with diverse populations in person, over the phone, and via email. The Test Center Associate administers exams according to written and verbal instructions and industry best practices, monitors the test rooms, enforces rules, uses sound judgment in ambiguous situations, reports academic integrity and conduct concerns, and helps students, faculty, and the public make the fullest use of our services. This position requires organizational skills and the ability to maintain professionalism and efficiency in a fast-paced, team-oriented environment.
We are hiring for two openings. For this position, availability to work at either the Cedar Rapids, Main Campus or Coralville, Kirkwood Regional Center at the University of Iowa Test Center 3 days per week (Monday and 2 additional days) is required. The morning shift is from 7:45 a.m. to 1:45 p.m., and the afternoon shift is from 11:15 a.m. to 5:15 p.m. This position is expected to work an average of 16-20 hours per week during the academic year. Hours may be adjusted or reduced during summer and when classes are not in session. Infrequent weekends or work at other locations may be required.
UNIVERSAL CORE COMPETENCIES
- Advocate for Continual Improvement: Empowering each other to identify opportunities for excellence.
- Collaborate with Mutual Accountability: Working together with a willingness to take ownership and account for our actions.
- Champion Service: Anticipating needs and create a welcoming, diverse, and inclusive environment.
- Perseverance: Commitment to excellence even in the face of adversity or delay in achieving success.
- Lead: Regardless of title, through positive influence.
DUTIES/RESPONSIBILITIES
- Deliver high quality, front line customer service to faculty, staff, external stakeholders, and approximately 20,000 test takers each year.
- Enforce Test Center rules and uphold academic integrity, exam security, and student conduct procedures.
- Maintain confidentiality of exam materials, testing processes, demographic information, and academic records.
- Administer exams according to Test Center procedures and industry best practices, verify test taker identification, distribute and collect materials, and monitor test sessions.
- Maintain up-to-date working knowledge of Test Center procedures, institutional policies, and third-party exam sponsor requirements.
- Identify, document, and report academic integrity or student conduct concerns, collecting evidence as needed.
- Provide accommodations by reading exams aloud or acting as a scribe for students with disabilities, and administer Virtual Test Center exams.
- Perform general administrative assistance, including answering phones, responding to emails, and giving directions to other campus offices.
- Troubleshoot and provide basic technical support on Test Center computers.
- Quickly learn and use new procedures and technologies at a level of proficiency required for the duties of the position. The introduction of new procedures and technologies generally does not fundamentally change the job description or make the position one that involves higher-level duties.
PERFORMANCE EXPECTATIONS
- Complete work accurately (with few or no errors), efficiently, within deadlines, and with minimal supervision.
- Report to work on time, work scheduled shifts, provide sufficient notice of need for absence, and minimize unscheduled absences, tardiness, and early departures from work.
- Manage time and workload effectively to meet deadlines and consistently perform at a high level during busy and non-busy periods.
- Communicate clearly and effectively, both verbally and in writing, and listen and comprehend well.
- Make thoughtful, well-reasoned decisions and exercise good judgment, resourcefulness, and creativity in problem solving.
- Demonstrate self-motivation, complete tasks without being asked or reminded, proactively identify problems and propose solutions, and adapt to new challenges and unexpected changes.
- Respect colleagues, work well as part of a team, and make valuable contributions to help the group achieve its goals.
- Possess the required skills, knowledge, and abilities to competently perform the essential functions of the job.
- Consistently seek ways to strengthen performance and monitor new developments.
The statements contained herein reflect general details as necessary to describe the essential duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.
PHYSICAL ACTIVITIES WITH/WITHOUT REASONABLE ACCOMMODATION
Position involves working in an office setting.
- Occasional (10-33%): Standing, pushing, pulling, grasping.
- Frequent (34-66%): Reaching, viewing a computer, and other close types of close visual work.
- Constant (67-100%): Sitting, walking, repetitive motion, talking, and hearing.
MINIMUM QUALIFICATIONS
- Equivalent to 3 years of employment experience in an office or higher education setting OR an associate's degree.
- Able to operate various office technologies, including PC workstations, multifunction printers, and multiline phones.
- Knowledge of standard office software, including Microsoft Office, and experience working with email, calendar, and appointment-setting systems.
- Must be eligible and maintain eligibility to administer third-party exams such as ACCUPLACER and Pearson VUE.
EEO/AA STATEMENT
It is the policy of Kirkwood Community College not to discriminate in its programs, activities, or employment on the basis of race, color, national origin, sex, disability, age, sexual orientation, gender identity, creed, religion, and actual or potential family, parental or marital status. If you have questions or complaints related to compliance with this policy, please contact the Vice President, Human Resources and Institutional Effectiveness (employees) or the Vice President of Student Services (students), 6301 Kirkwood Blvd. SW, Cedar Rapids, IA 52404, 319-398-5572, equity@kirkwood.edu, or the Director of the Office for Civil Rights, U.S. Department of Education, Cesar E. Chavez Memorial Building, 1244 Speer Boulevard, Suite 310, Denver, CO 80204-3582, Telephone: (303) 844-5695 FAX: (303) 844-4303, TDD 800-877-8339 Email: OCR.Denver@ed.gov.
WHY KIRKWOOD
Kirkwood Community College prides itself on fostering a diverse workforce and values unique perspectives throughout its campus community. The college is a convenient, innovative, visionary educational leader striving to remain affordable and accessible. With more than 140 majors and programs, Kirkwood boasts 16,000 annual college-credit students while maintaining one of the lowest tuitions in the state. All degree-seeking students are eligible for federal financial aid and the college offers more than $3 million in scholarships each year to students from all walks of life.
Review of applications will continue until the position is filled.
Organization
Working at Kirkwood Community College
Kirkwood Community College in Cedar Rapids is a globally recognized leader in higher education where learner success has always been a focal point. For more than 50 years, Kirkwood faculty and staff have cultivated a welcoming and motivating environment that meets students where they are, and helps them get exactly where they want to be. With one of the lowest tuition in the state, more than 130 programs to choose from, flexible class offerings, and convenient locations across seven counties in Eastern Iowa, Kirkwood makes higher education more accessible for people in all walks of life. Through affordable, innovative educational training and many impactful community partnerships, Kirkwood hopes to continue strengthening the regional workforce for years to come.
As one of Cedar Rapids' top employers, Kirkwood strives to reward employees with a generous benefits package and perks, including:
- Professional development opportunities
- Free use of the Kirkwood Recreation Center
- On campus retail discounts at places like our bookstore, Eagle Tech, cafeteria and hotel (yes, we have a hotel too!)
- Free admission to performing arts and athletic events
- Computer and software purchasing program through Eagle Tech, our Apple-authorized campus store
- Employee tuition discounts and half-price tuition for family members
- Generous leave policies that provide a work-life balance
- Choice of retirement programs and unheard-of employer contribution
- Competitive Total Rewards packages