Testing Administrator

Job Description

The Testing Supervisor serves as a full-time proctor in the Texas A&M University San Antonio Testing Center. Under general supervision, this position administers and proctors a variety of academic, placement, certification, and correspondence examinations while ensuring testing security, compliance with testing policies, and exceptional customer service for students, faculty, staff, and community members. Comprehensive on-the-job training is provided.

Salary: $18.84/hr.

Responsibilities:

• Administer and proctor paper-based and computer-based examinations in accordance with university and testing vendor policies.
• Verify examinee identity and ensure compliance with testing security procedures.
• Monitor testing sessions to maintain exam integrity and document testing irregularities.
• Explain testing procedures, policies, and identification requirements to students and community members.
• Assist students, faculty, and external testing candidates with scheduling appointments and answering questions.
• Prepare testing rooms, computers, testing materials, and equipment before each testing session.
• Maintain secure storage and handling of testing materials and confidential student information.
• Process testing registrations, collect applicable fees, and maintain accurate testing records.
• Assist with the administration of testing software such as RegisterBlast and vendor testing platforms.
• Provide excellent customer service while maintaining a fair and consistent testing environment.
• Assist with daily opening and closing procedures of the Testing Center.
• Help maintain testing supplies, equipment, and inventory.
• Cross-train with other Testing Center staff to ensure continuity of services.
• Assist with special testing events, evening testing, and weekend testing as needed.
• Perform other duties as assigned.

Required Education & Experience:

• Bachelor's degree or equivalent combination of education or experience.
• Some experience in teaching, training, counseling, or testing.

Preferred Education & Experience:

• Experience providing customer service or working in an educational environment.

Knowledge, Skills and Abilities:

• Knowledge of standardized testing principles, testing security protocols, and industry best practices.
• Knowledge of testing software and computer-based testing platforms (e.g., Pearson VUE, ETS, College Board, ACCUPLACER, or similar systems).
• Knowledge of FERPA, ADA, and applicable testing accommodations and accessibility requirements.
• Ability to interpret and consistently apply testing policies and procedures.
• Ability to maintain strict confidentiality and ensure the security of testing materials and student records.
• Ability to prioritize multiple tasks, adapt to changing demands, and work effectively under pressure in a fast-paced environment.
• Ability to communicate clearly and professionally, both orally and in writing, with students, faculty, staff, and external testing vendors.
• Ability to provide exceptional customer service while enforcing testing policies fairly and consistently.
• Strong organizational skills with attention to detail and accuracy.
• Ability to work independently while exercising initiative and sound decisionmaking.

Applicant Requirement Instructions:

Please make sure to provide the following documents:

• Cover Letter
• Resume / CV
• Professional References

For detailed instructions on how to apply for any position on our website, please use the following link:

http://www.tamusa.edu/humanresources/job-opportunities/index.html

Summary of Employee Benefits:

www.tamusa.edu/human-resources/documents/Summary-of-Employees-Benefits1.pdf

Texas A&M University-San Antonio values community engagement and encourages applicants who are committed to advancing the well-being and prosperity of our communities.

Please ensure that all required documents are uploaded prior to submitting the application. Once the application is submitted, no changes or revisions can be made. If you have issues with adding documents to your application, please contact HR at 210-784-2058.

In compliance with ADA, if accommodations are needed for the application process, please contact HR at (210) 784-2058.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.

Organization

Texas A&M University-San Antonio (A&M-SA) is a contemporary university that reflects the diverse and heritage-rich community it serves. Founded as the first upper-division institution of higher education in South San Antonio in 2009, A&M-SA today is a comprehensive four-year university offering high-quality, affordable education.

From fall 2008 to fall 2017, enrollment has grown 340 percent. The University currently serves nearly 6,500 students and has graduated more than 8,000 alumni. The student body is 60 percent female and 72 percent Hispanic. Approximately 77 percent of students are the first in their family to attend college.

Since becoming president of A&M-SA in 2015, Dr. Cynthia Teniente-Matson has forged an audacious strategic plan for the University to fulfill its mission and bring to life its core values while achieving several important goals, including becoming a national model for student and academic success.

Through the University's 26 undergraduate degrees and 13 graduate degrees, students can pursue a wide variety of in-demand fields, such as education, business, information technology and cyber security, criminology and biology. A&M-SA equips students with the knowledge, marketable skills and high-impact educational experiences that prepare them for rewarding careers, responsible global citizenship and lifelong learning.

With unprecedented enrollment growth, small classes, flexible schedules and in-demand degrees, A&M-SA is making the dream of higher education a reality for students in the San Antonio community and beyond.

Fast Facts:

• A&M-SA offers the lowest undergraduate tuition among four-year universities in San Antonio: $8,216 average cost per year (tuition and fees for spring and fall semesters for 15 credit hours/semester)
• A&M-SA is a Military Embracing^TM university; 1 in 6 of our students is military connected (veterans, active-duty, spouses or dependents)
• The National Security Agency (NSA) designated A&M-SA as a National Center for Academic Excellence in Cyber Defense Education (CAE-CDE) through the year 2022. This prestigious designation puts the University among a select group of institutions nationwide meeting rigorous federal standards.
• 20:1 student to teacher ratio

Accreditation

Texas A&M University-San Antonio (A&M-SA) is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award baccalaureate and master's degrees. Contact the Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097, call 404-679-4500 or visit http://www.sacscoc.org for questions about the accreditation of A&M-SA.