Testing Center Proctor, Part Time

Description

Department: Student Affairs/Academic Services

Pay Grade: 5 (minimum starting hourly rate $17.53)

FLSA Status: Non-Exempt

Must be available to work flexible shifts during the day and occasional evenings as needed.

Due to potential conflicts of interest, current Community College students cannot be considered for this position.

JOB SUMMARY

Administers a variety of tests in the College Testing Center including placement assessments, course exams, and proprietary tests. The proctor helps students schedule exams, and they ensure that students with accommodations are given their legally required accommodations. In addition, they communicate with faculty when receiving and returning exams and for clarification. Proctors ensure that tests are proctored in a secure and standardized environment. They are also responsible for answering phone calls, emails, and other inquiries. Responsible for taking payments via credit card reader, cash and keeping detailed records of payments collected and filing receipts. The Testing Center is a fast-paced, high stakes environment where proctors must always follow multiple sets of guidelines, policies, and procedures to ensure the integrity of the testing environment for all test-takers. Due to potential conflicts of interest, current Community College students cannot be considered for this position. This position reports to the Coordinator, Testing Center.

ESSENTIAL JOB FUNCTIONS:

• Proctor students via security camera and by direct supervision including remote proctoring.
• Initiate proprietary tests, give directions, and enforce security requirements.
• Maintain proprietary software (upload/download files).
• Use proprietary software (Pearson, Vue, CLEP, Accuplacer, PAX, Certiport, NHA, VetMedTeam, ALEKS) to administer tests.
• Maintain certifications in proprietary software.
• Use Ellucian, Outlook, Excel, and Word for administering tests, data entry, and/or word processing.
• Use multi-line telephone systems and the testing center inbox to schedule testing appointments and triage and field questions.
• Copy, scan and/or print documents related to placement and the business office and forward documents to the appropriate personnel.
• File new and completed tests.
• Collaborate with faculty regarding testing needs.
• Maintain security of the area at the end of the business day.
• Clean used workstations at the end of the day.
• Receives and tracks payments and interacts with Business Office daily.
• Perform other duties as assigned.

Job Requirements

MINIMUM REQUIREMENTS TO PERFORM WORK:

• High School Diploma or equivalent.
• Successfully complete proprietary proctor certification test upon hire.
• One year's experience in customer service.
• Excellent MS Office skills including Word, Outlook, and file management skills.
• Two years' experience in data entry.
• Must be available to work flexible shifts during the day and occasional evenings as needed.
• Ability to work both independently and interact effectively with faculty, staff and students.
• Detail oriented with ability to follow testing guidelines.
• Must be positive, cooperative, and supportive.

PHYSICAL DEMANDS:

This work is normally sedentary work which requires exerting up to 10 pounds of force occasionally and or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Additionally, the following physical abilities are required:

• Hear/talk/communicate – Must be able to exchange information and communicate
• Visual Acuity/ability to perceive or detect surroundings
• Mental acuity – Able to focus, concentrate, understand, and convey subject matter
• Repetitive motion (i.e., keyboarding)
• Stand/sit/walk/able to move or traverse from one area to another

WORK ENVIRONMENT:

College campus, direct contact with students, staff, faculty and the general public in classrooms, common and shared areas, offices, and campus environments. Work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as office, meeting, and training rooms. Use of safe work place practices with office equipment; computers for data entry and word processing with some highly technical applications and new technology systems; avoidance of trips and falls; observance of fire and building safety regulations and all College policies. Work hours may vary <29 hours per week.

Carroll Community College has the right to revise this position description at any time, and this position description does not represent in any way a contract of employment.

Directions to Apply

Interested applicants must submit a resume emailed to mnusbaum@carrollcc.edu

This position is open until filled.

To qualify for employment, selected candidates must

• successfully complete a criminal background check (for designated positions)
• be able to work on campus as of the first day of employment
• Residency restrictions apply: The college does not hire solely online instructors living outside of Maryland. Carroll employees may live in other states, but they must physically work in Maryland the majority of the time. For income tax obligations, employees must be a resident of DC, VA, WV, MD, or PA on the date employment commences. In addition, candidates must be willing to come to campus for identity verification within 3 business days of hire date.
• be currently authorized to work in the US, as the College does not offer Visa sponsorships
• complete an employment application upon request, prior to progressing through the initial interview process

Carroll Community College is committed to fostering a welcoming environment for all. We are proud to be an equal opportunity employer.