Ticket Sales Account Representative

The Ticket Sales Account Representative is responsible for planning, organizing, and executing ticket sales for Villanova Athletics ticketed sports (Football, Men's Basketball, Women's Basketball, and Men's Lacrosse) with an emphasis on season tickets, premium experiences, group tickets, and single-game tickets.

This position is an integral part of our revenue-generating efforts by developing strong account relationships through scheduled and strategic touchpoints, identifying opportunities to up-sell/cross-sell to our current client base, and contacting leads for new ticket sales through outbound sales efforts.

All duties must be performed in accordance with University, Conference and NCAA rules and regulations.

The anticipated start date for this position will be June 1
* 3 vacant positions currently hiring for*

Villanova is a Catholic university sponsored by the Augustinian Order. The University is an equal opportunity employer and seeks candidates who understand, respect and can contribute to the University's mission and values.

Duties and Responsibilities

Renewals/New Ticket Sales Efforts

• Renews current full and partial season ticket buyers through phone and e-mail communication.
• Provides excellent customer service to existing ticket account holders.
• Maintains a daily/weekly outbound call volume for new ticket sales efforts.
• Creatively prospects for new business opportunities that will grow Villanova's season ticket and group client base.
• Attain individual and departmental sales goals set by management.

Attend Games and Promotional Events

• Works select home Football, Men's Basketball, Women's Basketball, and Men's Lacrosse home games to facilitate group experiences and/or promote upcoming games/ticket packages.
• Represents Villanova Athletics at networking, promotional, and community events with the purpose of growing contact leads for ticket sales purposes.

Other

• Perform other duties and assist with projects as assigned.

Minimum Qualifications

Formal Education

• Bachelor's degree is required, preferably in marketing, sales, sports management, or a related field.

Work Experience

• A minimum of two (2) years of sales experiences - preferably in professional/college sports, specifically related to season ticket sales, group sales, premium sales, or customer service/retention.
• Experience managing multiple concurrent projects from concept through facilitation.

Work Skills (e.g., written and verbal communication skills)

• Excellent communication and presentation skills.
• Collaborative team player with the ability to work effectively with staff and campus partners.
• Excellent customer service and problem-solving skills.
• Ability to work evenings, weekends, and holidays in support of Athletics events
• Professional and detail oriented.

Specific Job Knowledge

• Familiarity with NCAA, BIG EAST, Patriot League, CAA, and MAAC conference rules and University policies.

Equipment Knowledge

• Knowledge of ticketing software programs such as Paciolan.

Other

• Interest in and knowledge of Villanova and its athletic programs.

Preferred Qualifications

Work Experience

• Interest in and knowledge of Villanova Athletics and its programs.

Physical Requirements and/or Unusual Work Hours

Working Conditions:

• Working conditions are normal for an office environment.
• Professional work environment.
• Night, weekend, and holiday hours may be required in support of Athletics events.

Salary Posting Information

This position falls within salaried grade 13 and the range is $51,000-63,800. The final salary will be determined with consideration of several factors including the selected candidate's qualifications, department budget availability, market data, and internal equity.

Salary Grade
13

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