Box Office Operations & Software Use:
- Utilize ticketing software and POS systems to accurately issue
single-game, season, group, and student tickets during regular
office hours and on game days.
Customer & Fan Service:
- Serve as a primary point of contact for patrons, delivering
high-quality customer service, answering venue and event inquiries,
and resolving ticketing issues efficiently.
Will Call & Game-Day Gate Management:
- Oversee game-day Will Call distribution, player/guest pass
lists, and ticket resolution desks at athletic facilities,
including Hinkle Fieldhouse.
Cash Handling & Financial Reconciliation:
- Accurately handle cash and credit card transactions, balance
cash drawers at the conclusion of shifts, and assist with daily
sales batch audits.
Account Maintenance & Administrative Support:
- Update customer account records in the ticketing database,
prepare ticket packages for mailing, and provide general
administrative support to ticket office leadership.
Operational Availability:
- Maintain reliable shift coverage for routine weekday office
operations as well as evening, weekend, and holiday home games or
special events.
Required Qualifications
- Education: High school diploma or equivalent.
- Customer Service Aptitude: Strong interpersonal and verbal
communication skills with a professional, customer-centric approach
to problem-solving.
- Cash Handling & Technical Aptitude: Demonstrated math and
basic accounting skills, comfortable operating Point-of-Sale (POS)
systems, cash registers, and learning specialized ticketing
software.
- Attention to Detail: High accuracy in data entry, account
lookup, cash reconciliation, and ticket distribution under
fast-paced event conditions.
- Reliability: Proven dependability, punctuality, and work ethic
to support time-sensitive ticket office shifts and athletic
events.
- Availability: Flexibility to work a variable part-time schedule
(10 to 29 hours per week), including regular weekday hours,
evenings, weekends, and holidays as dictated by the athletic
schedule. PD - Ticketing Assistant (PT)
Preferred Qualifications
- Bachelor’s degree (or active pursuit of a degree) in Sport
Management, Business Administration, Communications, Marketing, or
a related field.
- Prior experience in a university or professional athletic box
office, event ticketing, venue sales, or high-volume customer
service/cashiering environment.
- Hands-on experience using ticketing and venue management
software systems (e.g., Paciolan, Ticketmaster, AXS, or similar
CRM/POS tools).
- Familiarity with Butler University, Hinkle Fieldhouse, and
university athletic operations.
About Us
Butler University is a private, nationally recognized comprehensive
university encompassing seven colleges: Arts, Business,
Communication, Education, Liberal Arts & Sciences, Pharmacy
& Health Sciences and Founder's College. Approximately 4,500
undergraduate and 1,000 graduate and doctoral students are enrolled
at Butler, representing 46 states and 24 countries.
Join us at the crossroads of tradition & transformation. A
career at Butler University offers more than just a job—it’s an
opportunity to join a dedicated, innovative, and supportive
community grounded in equity, academic excellence, and meaningful
impact. Aligned with Boldly Butler, our strategic plan, faculty and
staff play a vital role in delivering transformational learning
experiences, enriching our campus and community, and ensuring a
thriving Butler for generations to come.
Butler University is an equal opportunity employer. We welcome
applications from all individuals, regardless of age, sex, race,
religion, color, disability, protected veteran status, national
origin, or any other legally protected category.
