Title IX Case Manager

eligible for remote work Special Instructions to Applicant: Job Summary: This role is responsible for managing the intake of reported Title IX-related complaints by providing initial outreach and response. This position is responsible for data collection, input, and analysis of files in the Maxient case management system and works in concert with Title IX leadership, internal and external stakeholders to provide supportive measures. Primary Duties and Responsibilities: Essential Performance Requirements* ? Provides confidential initial assessments to students and employees regarding alleged Title IX violations, including but not limited to sexual violence, sexual assault, sexual harassment, dating and domestic violence, stalking, pregnancy and parenting, sex, and gender-based harassment and discrimination ? Conducts trauma-informed intake interviews with reporting parties to assess immediate safety and well-being, gather facts, and provide applicable Title IX required information. ? Provides applicable supportive measures ? Manages the life cycle of a complaint/incident report from intake to completion, ensuring all case activity is accurately documented and remains current in the institution?s case management system ? Develops and maintains effective working relationships with internal and external stakeholders to resolve issues, i.e., Director of Student Conduct and Prevention Education, CARE Advocacy Team, Law Enforcement, Early College leaders, and other critical stakeholders in providing and facilitating supportive services to parties ? Ensures the application of applicable regulations, i.e., VAWA, Clery Act, and Title IX ? Organizes assigned work in a manner that supports the accurate and timely completion, tracking, and reporting of complaints Service Excellence ? Provides excellent customer service and outreach to students and employees regarding assigned program while cultivating strong rapport with students, employees, internal and external stakeholders ? Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite ? Completes all required training and professional development sessions sponsored through Tarrant County College (TCC) ? Supports the mission, values, goals, and principles of the College Supervision Works under the general supervision of the assigned department leader *Performs Other Related Tasks as Required The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. Required Minimum Qualifications: ? Bachelor?s degree and one (1) years? working experience related to the Essential Performance Requirements; or any equivalent combination of education and work-related experience Preferred Qualifications: ? Degree in Education, Human Resources, Educational Psychology, Criminal Justice, Counseling, Social Work, or related field ? At least one (1) year?s working experience in a higher education setting related to the Essential Performance Requirements ? At least one (1) year?s working experience in Title IX, student affairs, victim advocacy, case management, or a related field ? Title IX Coordinator or investigator certification Knowledge, Skills and Abilities: ? Knowledge of Title IX and the Violence Against Women Act (VAWA) ? Knowledge of sexual harassment, sexual assault, sexual violence, domestic violence, dating violence, intimate partner violence, stalking, and sex and gender-based harassment prevention strategies ? Knowledge of VAWA, Title IX, and other federal and state laws related to dating and domestic violence, and stalking ? Knowledge and competence on consent and bystander intervention ? Skilled in delivering high-quality customer service and building effective interpersonal relationships, including strong listening, verbal, and written communication skills to effectively communicate complex issues ? Ability to exercise tact, mature judgment, confidentiality, diplomacy, and flexibility in interacting with all levels of faculty, students, staff and management, guests, vendors, and the public using discretion on all interactions ? Ability to read, interpret, and apply policies, procedures, state and federal laws, and regulations ? Ability to recognize issues of sensitive nature and respect confidentiality ? Ability to make judgments based on information versus assumptions ? Ability to respond well and maintain a balance of objectivity and empathy for individuals experiencing stressful and crisis situations ? Ability to demonstrate case management skills using Microsoft Excel, Word, Outlook, and other programs such as Maxient, to organize work ? Ability to work under pressure with multiple interruptions and meet deadlines ? Ability to thrive in a fast-paced, customer-service oriented collaborative team environment ? Ability to travel to different campus locations for problem resolution, meetings, training, and related activities Physical Demands and Work Environment: Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, and climb or balance. The employee must occasionally lift and/or move up to 10 pounds unassisted, or up to 25 pounds with the assistance of other employees or equipment as appropriate. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet. Accommodation/EEO Statement: Tarrant County College is committed to providing equal access to its employment process. Reasonable accommodations are available to qualified applicants who need an accommodation to participate in the application, interview, assessment, or selection process. To request an accommodation, contact The Office of Human Resources via email at HRemployeerelations@tccd.edu.