The Training & Outreach Manager (TOM) is responsible for assessing, developing, implementing, managing, and evaluating customized training programs for a diverse range of clients, including businesses, government agencies, professional associations, non-profit organizations, workforce centers, and individual learners.
Training programs may focus on areas such as health and human services, manufacturing, skilled trades, business operations, or professional development.
Key Responsibilities:
- Achieve sales revenue goals established in the Customized Training department's annual budget.
- Build and maintain strong client relationships by managing engagement throughout the training lifecycle, from initial consultation to successful contract fulfillment.
- Oversee all operational processes related to training delivery to ensure high-quality execution and client satisfaction.
- Support program development by identifying industry and client needs and coordinating appropriate training solutions.
- Recruit and collaborate with qualified instructors to deliver effective and relevant training programs.
Salary Range: $30.23-$53.58
Minimum Qualifications
- 5 or more years of experience in health and human services, manufacturing, skilled trades, business, sales, or training. An Associate's degree in a related field could be substituted for 6-months of experience and a Bachelor's degree in a related field is 12-months.
- Must possess a valid Class D Drivers License and be able to travel statewide as required;
- Strong customer relationship development skills with the ability to motivate, and drive operational outcomes, paired with excellent verbal and written communication and strong organizational skills.
- Knowledge of business operations to assess and determine client needs.
- Experience in managing multiple complex projects with strong attention to detail.
- Ability to work independently and to perform in a team environment as needed.
- Ability to adhere to State, System, and College policies and procedures.
- Results-oriented and client-focused.
Physical Requirements, with or without reasonable accommodations:
- Occasionally move and/or transport items weighing up to 40 pounds safely.
- Ability to perform in a work environment which may include the following physical functions: Frequent: Maintain stationary position for long periods of time, move through areas to monitor training, communicate effectively with customers/stakeholders. Occasional: transport materials.
Preferred Qualification
- Degree in related field.
- Experience in sales or revenue-generating endeavors with an emphasis on developing customer base.
- Knowledge of adult learning concepts and practices, and ability to develop training programs to meet identified objectives.
- Established network of industry contacts including potential clients, instructors/trainers and business or community partners for training and continuing education projects.
- Experience using a CRM (Customer Relationship Management) system.
- Experience managing or supporting grant-funded programs, including application development, compliance, reporting, and coordination with funding agencies and employers;
- Process improvement and project management skills and experience.
- Bilingual/multilingual in Spanish, Somali, French, Hmong, or other languages that reflect our student body, workforce, and communities.
Other Requirements
In accordance with the Minnesota State Colleges & Universities (Minnesota State) Vehicle Fleet Safety Program, employees driving on college/university business who use a rental or state vehicle shall be required to conform to Minnesota State's vehicle use criteria and consent to a Motor Vehicle Records check.
A job offer may be contingent upon successfully passing a background check. The background check may consist of the following components: Criminal Background Check, Employment Record Review (current and former State employees only), Employment Reference Check, Conflict of Interest Review
Employment eligibility: The college regrets that is in unable to offer H-1B sponsorship at this time. The successful candidate, under U.S. Citizenship and Immigration Services regulations, must be able to accept work in the U.S. by the day employment begins.
Work Shift (Hours / Days of work)
This position typically follows a Monday through Friday schedule from 8:00 AM to 4:30 PM with some flexibility. Hours of work may vary to meet the needs of the department. Employees in this role should be: Flexible and adaptable with scheduling changes, Willing to adjust hours when needed to support team and organizational priorities, Able to maintain reliability within a primarily daytime schedule
Telework (Yes/No) May be eligible for some telework with prior supervisor approval.