Tutoring Services Coordinator

Responsibilities:

• Coordinates academic tutoring services and supplemental instruction for a wide variety of individuals and groups.
• Manages recruitment, screening, and hiring of student and professional staff for specified subject areas.
• Supervises, evaluates, and monitors day-to-day activities of the Tutoring Center.
• Assists the Assistant Director of the Academic Learning Center by creating, establishing and maintaining tracking and reporting systems to monitor tutoring and supplemental instruction (SI) sessions.
• Coordinates logistics for tutoring, supplemental instruction and on-campus programming.
• Provides data and progress/status reporting as necessary for tutoring and SI sessions to the Assistant Director of the Academic Learning Center.
• Assists the Assistant Director in creating reports to reflect student session numbers; assists in the creation and maintenance of internal controls to protect student confidentiality and program reporting.
• Guides, directs, answers questions, and resolves problems of students seeking assistance from the Tutoring Center.
• Coordinates training for tutors and supplemental instruction leaders with the support of the Academic Services Coordinator.

This represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.

Required Education and Experience:

• Bachelor's degree or higher in related field.
• One (1) year of related experience.

Preferred Education and Experience:

• Two (2) years of related experience in tutoring or program administration.

Knowledge, Skills and Abilities:

• Knowledge of word processing, spreadsheet, and database applications.
• Knowledge of appointment scheduling systems.
• Ability to work with sensitive information and maintain confidentiality.
• Ability to multitask and work cooperatively with others.
• Verbal and written communication skills.
• Provide excellent customer service.