Job Details
Job Title: University Cashier
Location: UWG Recruiting Location
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 302993
About Us
Since 1906, the University of West Georgia (UWG) has been home to those who seek a transformative college experience. UWG is a leading residential, doctoral comprehensive university that offers a broad undergraduate and graduate curriculum based on a liberal arts foundation.Nestled among the pines on a picturesque 645 acres is the University of West Georgia- a hidden gem approximately 40 miles west of Atlanta. Serving approximately 16,000+ students, and offering more than 100 programs, UWG is committed to advancing innovative academic programs and a student-centered business model. Perennially ranked by U.S. News & World Report, the Princeton Review, and Colleges of Distinction as a top national university, West Georgia offers 86 fields of study, including business, computing, nursing, education, STEM, communication and digital media, social sciences, and the fine and performing arts. UWG generates a regional economic impact of more than $650 million annually and provides a safe, quality, and affordable university experience that connects students to post-graduate career and leadership opportunities. UWG has been recognized by the Carnegie Foundation for its institutional commitment to community engagement through teaching, research and creative activities, and public service. West Georgia is one of only 119 U.S. colleges and universities to receive the elective classification in 2020 and is among only 359 institutions nationally. Dedicated to creating a first-choice university for students, alumni, employees, and communities, UWG seeks employees who will advance and support the University's mission of fulfilling the talent needs of western Georgia and the Atlanta metropolitan area, while contributing to the social, cultural, and economic development of the region and state.
The University of West Georgia offers a comprehensive total rewards package designed to support faculty and staff across multiple dimensions; health, wellness, financial security, and professional growth. Employees working at least 30 hours per week gain access to a range of health plans, including medical, dental, and vision, wellness programs, and robust retirement options through Georgia Teachers Retirement System (TRS), Optional Retirement Program, and voluntary 403(b) and 457(b) plans. Employees are granted 13 paid holidays and paid time off accruals and are eligible to participate in the University System of Georgia's Tuition Assistance Program. Fringe benefits include a variety of resources focused on employee physical, mental, financial, and social well-being through Acentra Employee Assistance Program in addition to personal financial advising with Captrust. UWG also offers exclusive discounts and special offers on entertainment, travel, and other products and services through the Perks at Work program, free access to the university recreation facility, discounted campus dining options, and more!
Living in Carrollton, "The City of Dreams," offers the advantages of city life with a small-town vibe. This progressive community with Southern flair offers plenty of shopping, restaurants, nightlife opportunities, and cultural events. Named a City of Excellence in Georgia and listed as one of the 50 Best Small Southern Towns, Carrollton is the cultural, educational, health care, and commercial center for the west Georgia region.
At the heart of Carrollton is its historic downtown and Adamson Square lined with shops, galleries, and restaurants. Each season offers unique local events and opportunities for year-round recreation. Outdoor activities abound through award-winning spaces, including an 18-mile paved walking and biking Greenbelt trail that encircles the city and passes through the UWG campus.
The city embraces the University's students, faculty, and staff, and welcomes the diversity UWG brings to the community.
Invested in education with highly rated city and county K-12 systems, both city and county public school graduation rates are 90% and above and rank among the top in the nation by U.S. News & World Report.
Location
Our campus is located at 1601 Maple Street, Carrollton, GA 30118.
Faculty and staff members are expected to be physically present on campus as needed to support the in-person educational experience and on-campus vitality at the University of West Georgia. Depending upon teaching assignments and student demand, this could include the Carrollton or Newnan campuses.
Job Summary
This position is the face of the Student Accounts and Billing Services office at the Payment Window and provides customer service while adhering to procedures and policies for the proper handling of funds for the University. This position must provide excellent customer service to students, parents, faculty, and staff. The cashier receives cash, checks and credit card payments in various forms throughout the business day. Cashiers are responsible for processing account transactions effectively, helping customers with questions and concerns, and being a good representative of the University. Additionally, this position completes petty cash transactions which includes verifying budget amounts in People Soft and reviewing petty cash submissions to ensure adherence to UWG policy. The cashier is responsible for processing daily departmental deposits. Each day the cashier reconciles daily transactions to the bank report. This position is required to scan daily financial documentation into the secured database system. Lead the process of coordinating with Auxiliary Services on student late meal plan requests. This includes handling requests and regularly reviewing the process of necessary improvements. The cashier maintains an up-to-date log of all checks received in Student Accounts and Billing Services. This position is also responsible for the processing of returned check payments and communicating with the student for the purpose of collecting the debt. Coordinating making outbound calls to students with balances due, upcoming payment deadlines, etc. This position additionally provides a quarterly report and analysis of student account payment trends.
Responsibilities
- Providing customer service which includes answering student account questions including but not limited, student bills, tuition, fees, deadlines, departmental deposits, general campus, and university related questions. Assisting in responding to IVANTI tickets submitted by students, parents, faculty and/or staff.
- Leading the Processing of coordinating with Auxiliary Services and maintaining student requests for late meal plan requests. Processing and communicating with students regarding returned checks. Ad hoc projects as assigned.
- Cash Handling which includes processing student account payments, processing petty cash transactions, processing general departmental deposits, processing change requests from on campus departments, daily balancing of cash drawers, processes third-party payments and private scholarships as they are received in the cashier's office, etc. The processing of returned check payments and communicating with the student for the purpose of collecting the debt.
Required Qualifications
Educational Requirements
High School Diploma or Equivalent
Other Required Qualifications
High School Diploma or equivalent required. Two years of cash handling experience. Ability to navigate multiple computer systems, applications and utilize search tools to find information. Basic Microsoft Office skills. Must have the ability to perform mathematical calculations such as addition, subtraction, multiplication, division and percentages. Must have the ability to maintain a clean, organized work station. Knowledge of cash handling procedures including cashier accountability and deposit controls. Must have a customer service focus with the ability to stay positive in interactions with customers and team in a fast-paced environment. Must have excellent people and customer service skills; must have excellent verbal and written communication skills. Must be able to efficiently count cash and make correct change.
Required Experience
Two years of cash handling experience.
Preferred Qualifications
Preferred Educational Qualifications
Bachelors Degree
Preferred Experience
Three or more years cash handling experience. Three or more years customer relations experience. Understanding of FERPA regulations.
Proposed Salary
$16.94 - $20.22 hourly. Paid on a bi-weekly basis.
Knowledge, Skills, & Abilities
ABILITIES
Ability to navigate multiple computer systems, applications and utilize search tools to find information. Microsoft Office skills. Must have the ability to perform various mathematical calculations. Must have the ability to maintain an organized workstation. Must have a customer service focus with the ability to stay positive in interactions with customers and team in a fast-paced environment. The ability to successfully meet deadlines. An excellent attention to detail. Ability to learn to create pivot tables, use VLOOKUP functionality, and maintain large and complex spreadsheets. Ability to effectively communicate (written and oral) with a wide range of constituents and partners and the ability to work within a team environment. Ability to work under general supervision and work effectively in a high-volume work environment.
KNOWLEDGE
Knowledge of cash handling procedures including cashier accountability and deposit controls. In addition to these job functions this position will require knowledge and working experience in Microsoft Excel.
SKILLS
Must have excellent people and customer service skills; must have excellent verbal and written communication skills. Must be able to efficiently count cash and make correct change. Excellent computer skills with significant experience with Microsoft Excel.
USG Core Values
The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.
Conditions of Employment
Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with the University of West Georgia as determined by the University of West Georgia in its sole discretion; confirmation of the credentials and employment history reflected in your application materials, reference checks; and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test. Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.
Equal Employment Opportunity
Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia (USG). The Board of Regents prohibits discrimination on the basis of an individual's age, color, disability, genetic information, national origin, race, religion, sex, or veteran status ("protected status"). No individual shall be excluded from the participation in, denied the benefits of, or otherwise subjected to unlawful discrimination, harassment, or retaliation under, any USG program or activity because of the individual's protected status; nor shall any individual be given preferential treatment because of the individual's protected status, except that preferential treatment may be given on the basis of veteran status when appropriate under federal or state law.
Other Information
The mission of the University of West Georgia is to enable students, faculty, and staff to realize their full potential through academic engagement, supportive services, professional development, and a caring, student-centered community. The institutional mission and daily operation of the University of West Georgia are guided by our values that support our vision to be the best place to work, learn, and succeed: ACHIEVEMENT, CARING, COLLABORATION, INCLUSIVENESS, INNOVATION, INTEGRITY, SUSTAINABILITY, and WISDOM.
Organization
The University of West Georgia is a leading residential, doctoral comprehensive university that offers a broad undergraduate and graduate curriculum based on a liberal arts foundation. UWG enrolls more than 10,600 students, including an active international student population from more than 80 countries.
The university takes its mission of "Educational Excellence in a Personal Environment" seriously and is nationally recognized for the access to research opportunities and technology it provides to undergraduates. It has been named a Best Southeastern College by the Princeton Review for five years in a row and one of America's Best Value Colleges for 2007 and 2008.
UWG currently offers 109 programs of study, including 56 bachelor's and 40 master's and specialist degrees, two doctorates and 11 certificates, as well as Georgia's only Honors College. A third doctoral degree and a new master's degree have been approved by the University System of Georgia Board of Regents. The Ed.D. in Professional Counseling and Supervision will begin in the summer of 2009, and a Masters in Arts in Criminology will begin in Fall 2008. Gifted high-school-age students can earn high school and college credit through the Advanced Academy of Georgia, one of only 15 U.S. residential college-early-entrance programs.
The Graduate School has one of the highest percentages of students enrolled in graduate classes in the University System. Undergraduates have nationally acclaimed access to research opportunities, and instruction is enhanced by faculty member research that is supported by more than $2.2 million in grants.
Only 50 miles west of Atlanta, Georgia, UWG offers a complete college experience featuring residence hall living, intercollegiate athletics and more than 100 student organizations on a beautiful, wooded 375-acre campus.