Performs a variety of tasks involving routine, step-by-step
work that follows established procedures and guidelines, with
limited discretion in resolving issues and which requires
escalation for guidance and determination of appropriate
actions.
Supports the day-to-day administration of the tailored program
or unique activity focus by performing routine operational tasks in
accordance with departmental procedures and practices.
Schedules group visits and related logistics, including field
trips, tours, birthday parties, and special programs by receiving
requests, obtaining required information, confirming availability
and arrangements, and communicating visit requirements.
Assigns students to daily roles and coverage based on
established staffing needs and student availability, providing
direction and adjusting assignments as needed to address absences
and maintain coverage.
Completes data entry and maintenance functions for zoo
membership activities, including entering and maintaining member
information and tracking membership expirations and renewals, and
drafts, edits, and revises correspondence, reports, and other
materials following established procedures and directives.
Researches, compiles, and reviews data to prepare reports,
summaries, and/or replies to inquiries, and maintains spreadsheets
and other data tools to support reporting and special project
needs.
Maintains accurate departmental databases, program records, and
operational documentation ensuring accuracy, organization,
confidentiality, and data integrity.
Processes and reconciles admissions, gift shop, and other
point-of-sale transactions, resolving routine discrepancies as
needed and referring unresolved or complex issues to
supervisor.
Monitors gift shop inventory, organizes and stocks merchandise,
and assists with selecting gift shop items.
Assists with fiscal and budget-related operations by preparing,
processing, and maintaining documentation for transactions
including requisitions, purchase orders, invoices, spend
authorizations, expense reports, receipts, and budget amendments in
accordance with established procedures.
Supports procurement and operational activities by submitting
purchasing transactions, maintaining related documentation,
monitoring orders through completion, and assisting with other
operational support functions as assigned.
Responds to guest or student emergencies by communicating with
SFPD, EMS, and other responders; facilitating access and
communication; providing assistance to the individual; and
completing related incident documentation in accordance with
established procedures.
Assists with facility, IT, and other work orders by
facilitating access and communicating with Zoo staff.
May monitor and track expenditures by reviewing budget reports
and may support budget development by maintaining accurate records
and ensuring spending remains aligned with approved budgets.
May organize and facilitate meetings and special events by
coordinating logistics such as space scheduling, venue selection,
facility arrangements, staffing, and agenda development; supports
the event by tracking attendance, distributing materials, taking
minutes, hospitality services, and clean up.
May maintain individual schedules, coordinate appointments and
priorities and arrange travel arrangements when appropriate,
including submitting travel requisitions.
May support payroll functions by auditing and verifying
timesheet entries and absence requests in Workday, ensuring timely
submission and accuracy prior to supervisor approval.
May support hiring processes by performing various tasks
including but not limited to initiating job requisitions,
retrieving and compiling candidate documentation, and providing
documentation to new hires to include policies and procedures and
pay schedules.
May assist in maintaining the department’s web and social media
presence by coordinating content updates and submitting requests to
Marketing and Communications for publication.
May provide direction and guidance to other workers to support
the completion of work and may be the supervisor of record for
full-time employees.
Communicates, collaborates and maintains relationships with
internal and external community constituents.
Keeps a record of operating procedures and may share position
specific knowledge, including use of collegewide ERP and related
system processes, by providing guidance on standard operations and
established departmental procedures as needed.
Provides service to the college through participation in
events, committees, and other college activities.
C omplies with all published College Rules, procedures,
guidelines, and laws/regulations governing public employees,
including but not limited to those related to document retention
and destruction, FERPA, and confidentiality.
Strictly honors the privacy, security, and confidentiality of
records and other sensitive information according to appropriate
state, federal, and college regulations, policies, and
procedures.
- Provides service excellence through courteous, informed,
accessible, and professional engagement.
- Performs other duties as assigned.
QUALIFICATIONS
Required: A high school diploma or equivalent with two (2)
years of related work experience or a combination of completed
education and/or related work experience equal to two (2)
years.
Additional Requirements: A criminal background check will be
conducted.
General Knowledge, Skills, and Abilities
- Ability to work successfully in a multi-cultural
environment.
- Adaptability to Change – able to be flexible and supportive,
able to positively and proactively assimilate change in rapid
growth environment.
- Communication – able to effectively communicate in a
professional, diplomatic, empathetic, and tactful manner using
preferred method and level as applicable to the job.
- Critical Thinking & Judgement - able to make well-reasoned,
sensible, and timely decisions based on careful, objective review
and informed analysis of available information, considerations, and
other factors.
- Customer Service – ability to respond promptly and courteously
to all questions from students and faculty, demonstrating patience
and persistence when helping students with little or no computer
skills.
- Detail Oriented - Proven accuracy and attention to detail.
- Ethics – able to demonstrate integrity, professionalism,
civility, and a high degree of ethics in all job-related
actions.
- Organization & Time Management – able to plan, schedule,
and organize tasks related to the job to achieve goals within or
ahead of established time frames.
- Problem Solving – proven skills in identifying issues,
determining their cause, developing creative solutions, and
following through with implementing resolutions.
- Team Orientation & Interpersonal — highly motivated
team-player with ability to develop and maintain collaborative
relationships with all levels within and external to the
organization.
- Relationship Management – able to personally provide high level
of interactive service to others, building relationships and
addressing identified needs.
- Results Orientation – proven ability to set and exceed
established targets.
- Systems & Software - proficient level of knowledge of
Microsoft Office and/or relevant position software programs.
- Multi-task - Ability to expeditiously organize, coordinate,
manage, prioritize, and perform multiple tasks simultaneously to
swiftly assess a situation, determine a logical course of action,
and apply the appropriate response.
If you are a retiree of the Florida Retirement System (FRS),
please check with the FRS on how your current benefits will be
affected if you are re-employed with the State of Florida. Your
current retirement benefits may be canceled, suspended or deemed
ineligible depending upon the date of your
retirement.
Santa Fe College (SF) is committed to maintaining a work and
educational environment that embraces diversity and where no member
of the college community is excluded from participation in, denied
the benefits of, or subject to discrimination in any college
program or activity based on: their race, ethnicity, national
origin, color, religion, age, disability, sex, pregnancy status,
gender identity, sexual orientation, marital status, genetic
information, political opinions or affiliations, or veteran status.
This commitment applies to employees, volunteers, students, and, to
the extent possible, to third parties, applicants for admission,
applicants for employment, and the general public.
sfcollege.edu/eaeo
Inquiries regarding non-discrimination policies or concerns about
discrimination or harassment, including concerns about sexual
harassment or sexual violence under Title IX, should be directed
to:
equity.officer@sfcollege.edu
Santa Fe College reserves the right to extend deadlines and/or not
to offer advertised positions. Preference will be given to eligible
veterans and spouses of veterans.
