Rate My Professor Emory Serviss

Serviss's research specializations include ethical leadership, sales management, artificial intelligence, social media, B2B marketing, and digital marketing. He is a two-time recipient of the Steven J. Shaw & Joe Hair Best Paper Award from the Society for Marketing Advances, earning the honor in 2020 for research on the role of emotional intelligence in sales communication alignment and in 2023 for examining relational and financial perspectives in B2B supplier relationships. Key publications feature "Ethical Leadership in a Remote Working Context: Implications for Salesperson Well-being and Performance," accepted by the Journal of Personal Selling & Sales Management, with related work published in the Journal of Managerial Psychology and Industrial and Organizational Psychology. In 2025, he co-authored an essay with Mark Gleim in The Conversation on how ethical leadership enhances remote employees' organizational commitment, well-being, and performance, based on studies of salespeople from 2021 to 2024. His contributions extend to university service and professional development, including Stukent Professor of the Month recognition.