Rate My Professor Heather Smith

Dr. Smith's research investigates the governance, institutions, and societal dimensions of the water and wastewater services sector, with a focus on the relationship between governance and resilience. Her recent projects explore emerging technologies and approaches, such as water recycling and resource recovery, their integration into existing governance frameworks, and end-user perceptions. Adopting an interdisciplinary lens bridging social science and engineering, her scholarship has appeared in prominent outlets including Nature Water, Water Policy, Science of the Total Environment, Journal of Environmental Management, and Water Research. Key publications encompass 'Time to revise the terminology we use to regulate water management practices' (Nature Water, 2024, with Paul Jeffrey and Francesca Hassard), 'Enabling the uptake of circular water solutions' (Water Policy, 2024, with Jan Frijns and Christina Makropoulos), 'An exploration of customers’ satisfaction with water and wastewater services in the UK' (Water Economics and Policy, 2023, with Kang Tian, Daniel Goodwin, and Elaine Gallagher), 'Stakeholder evaluations of risk interventions for non-potable recycled water schemes: a case study' (Science of the Total Environment, 2019, with Daniel Goodwin, Marc Raffin, and Paul Jeffrey), and 'Public responses to water reuse - Understanding the evidence' (Journal of Environmental Management, 2017, with Sarah Brouwer, Paul Jeffrey, and Jan Frijns). Her contributions advance understanding of sustainable water management practices.