Provides information about services available to students at
MATC; collaborates with admissions, counselors and other
professional personnel to monitor referrals and progress.
Advises students on enrollment and program requirements; helps
with financial aid applications; admissions and program
registration. Informs students about program course availability,
program changes, admissions, and registration. Coordinates
activities to transition to Post Secondary programs and career
readiness.
Advises students with class selection; assesses test scores,
reviews transcript and program plan, provides entry options,
curriculum, academic and performance preparation.
Provides individual student academic case management to support
grade progression, registration, and academic service referrals to
support course completion and graduation.
Maintains records and prepares reports as required including
monitoring student attendance and student contact.
Collaborates and supports assigned community based
organizations (CBOs). Support may include but are not limited to
assisting students with registration and program availability,
providing orientation to new staff/faculty to grant guidelines and
requirements, and ensuring organizations are adhering to
guidelines.
Coordinates tutoring and/or instructional support and
distributes resource information for students enrolled in Basic
Skills ( Adult Education ) at CBO sites based on class assignments
and/or instructor's recommendations.
Compiles, collects, submits, and presents center progress
reports to administration through meetings and data generated
reports. Complete reporting to meet grant requirements.
Ensures delivery of excellent customer service, including
face-to-face, telephone, electronic, and print transactions.
Establishes, collaborates and maintains working relationships
with students, faculty, administrative leadership and staff.
Participates in meetings, workshops, seminars, and other
professional activities
Performs other related duties as required for the efficient
operations of the division.
Qualifications
Compliance with all state, federal, and accreditation
standards/requirements, as well as all MATC policies and
procedures.
MINIMUM REQUIRED QUALIFICATIONS
Education/Experience :
- Bachelor’s degree or higher with an emphasis in Higher
Education, Education Administration, major course work in Adult
Education or Curriculum and Instruction or related field.
- At least three (3) total years of relevant experience*
Preferred Education/Experience in addition to the minimum
requirements listed above:
- Master’s degree or higher in Higher Education, Education
Administration, major course work in Adult Education or Curriculum
and Instruction or related field AND five (5) or more years of
relevant experience*
*Relevant experience includes previous work in a (community
based organization, high school or higher education) student facing
position which directly provides support services
which assist students achieve academic success.
KNOWLEDGE, SKILLS, AND ABILITIES
- Knowledge of and experience with the goals and practices of
Community Based Education.
- Knowledge of the student enrollment process.
- Knowledge and ability to provide academic case management
services.
- Knowledge of and experience working with minority students from
diverse socio-economic and cultural backgrounds.
- Ability to utilize databases, student information systems and
Microsoft Office Suite including Excel and Word and the initiative
to apply queries and reports.
- Ability to establish and maintain effective working
relationships with students, employees, outside governmental and
community agencies, and the general public.
- Demonstrated ability to work effectively with people of diverse
backgrounds and promote a positive working environment.
- Ability to communicate effectively through both oral and
written means.
- Ability to schedule work assignments to meet departmental needs
and to maintain related records.
- Ability to work independently.
- Ability to think critically and apply problem resolution.
Supplemental Information
Start Date: This position supports the Community Education
Division and is available to start as soon as possible.
This is
an AEFL Grant Funded positions with current funding through June
30, 2027.
Hours: This is a
100% IN PERSON/ON SITE 38.75
hours per work week year round position. The hours would be 8am
to 4:30pm on some days and 9:30am to 6pm on others. During busy
registration seasons like December and April we also have ASC's
work 11am to 8pm and an occasional weekend to help with enrollment
events
Location: Primarily based out of the Milwaukee Downtown
campus with the ability to flex to other locations if needed to
support student success. Employees will conduct all work hours in
the
State of Wisconsin, performing work outside the state is
strictly prohibited.
Salary Information: Salaries are listed up to the midpoint
of the range and placement is determined based on years of
experience, internal salary equity, and a review of the applicant's
employment and educational background as listed on the fully
completed job application.
Application Materials & Requirements: To be considered
for this position, all applicants (both internal and external) must
submit a thoroughly complete application. An incomplete application
will not be considered or reviewed.
Please follow these steps.
1. Complete the Employment Application in its Entirety
You must provide thorough and detailed information for all sections
of the application form. An incomplete application will not be
considered or reviewed.
2. Attach All Required Documents (At Time of
Application)
- Cover Letter
- Up to date - Resume*
*NOTE: Resume (please note, submission of a resume does not
satisfy the requirement for a thoroughly completed
application.
Interview: Selected qualified candidates will be invited to
an interview (In-Person, or Spark Hire/One-Way) which will be
scheduled within two weeks of postings closing date.
EEO: Milwaukee Area Technical College will not discriminate
against any employee, applicant for employment, student, or
applicant for admission on the basis of race, color, national
origin, ancestry, sex, sexual orientation, creed, religion,
political affiliation, marital status, parental status, pregnancy,
disability, age, membership in any reserve component of the armed
forces, union affiliation, arrest and conviction record, or any
other protected category under applicable local, state or federal
law.
Reasonable accommodations will be provided for qualified
individuals with disabilities. If you have a disability and need
special accommodation for the application process, please contact
our office at 414-297-6529 (Wisconsin Relay System: 711) or email j
obs@matc.edu .
