Position Number: 001970
Vacancy Open to: All Candidates
Time-Limited: No
Department Homepage: https://dental.ecu.edu/
Advertising Department: DENTAL MEDICINE, SCHOOL OF
Division: Academic Affairs
Classification Title: 10422 Administrative Support Specialist
Competency Level: 2 - Journey
Working Title: Administrative Support Specialist - Journey - Sylva
Number of Vacancies: 1
Full Time Equivalent (FTE): 1.0
Full Time or Part Time: Full Time
Recruitment Range: $34,602 - $49,406
Anticipated Hiring Range:
Salary Grade Equivalency: NC09
Work Schedule: Monday - Friday
Work Hours: 8:00 a.m. - 5:00 p.m.
Position Location (City): Sylva
Job Category: Staff
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East Carolina University (ECU) is consistently ranked among the nation's top public universities for its commitment to research, innovation, social mobility, and public service. Classified as a R1 institution by the Carnegie Commission on Higher Education, ECU is among the top 5% of research universities in the United States, an elite designation reflecting the highest levels of research activity, funding, and doctoral output.
Founded in 1907, ECU is a public, four-year university located in Greenville, N.C., which is widely regarded as the cultural, educational, economic, and medical hub of eastern North Carolina. Through education, research, healthcare, community engagement, athletics, cultural enrichment, and service, ECU enhances the quality of life for its students, the state and communities around the world. It is a great place to work, teach, and learn.
ECU's commitment to impactful scholarship is further demonstrated through its repeated Carnegie Community Engagement Classification (2010, 2015, 2024), as well as its 2024 designation as a Carnegie Leadership for Public Purpose institution. These distinctions recognize the university's leadership in translating research into meaningful community partnerships and measurable societal benefits.
The university supports its workforce through a wide range of professional development opportunities designed to foster career growth and skill advancement. Eligible employees also benefit from a comprehensive benefits package that promotes a healthy work-life balance.
Primary Purpose of Organizational Unit:
Academic Affairs, led by the Provost and Senior Vice Chancellor for Academic Affairs, comprises the university's colleges, schools and libraries, along with other academic support and administrative units. Academic Affairs works collaboratively to strengthen ECU's culture of academic excellence in line with our mission to be a national model for student success, public service and regional transformation.
The School of Dental Medicine's mission is to educate dental care providers (both dental students and residents) and to address the oral health care needs in rural populations of North Carolina. The school meets these missions by operating dental clinics that provide both educational experiences for the dental students and residents and provides dental care to the residents of North Carolina.
Community Service-Learning Centers are educational clinics across North Carolina that expand access to oral health care in rural communities. The CSLC's are staffed with faculty, residents, students, dental hygienists, dental assistants and business staff. Fourth-year dental students complete clinical rotations at the centers, gaining experience with various patient populations and complex dental needs. Through education and service, the centers support student learning, improve access to care, and advance oral health outcomes statewide.
Primary Purpose of Position:
This position serves in a business support role for patients, dentists and other staff at the ECU School of Dental Medicine Community Service Learning Center located in Sylva to optimize practice policies and procedures. Reporting to the Business Services Coordinator, this position is involved in the following functions: registration, scheduling, cashiering, outpatient charge entry, telephone operations and third party payer authorization.
Key Responsibilities Include:
- Manages patient interactions, scheduling, payments, and information (40%)
- Maintains and analyzes patient, billing, and scheduling data (30%)
- Operates software and office equipment for clinic tasks (20%)
- Trains students and residents on front desk operations (10%)
High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.
License or Certification required by statute or regulation: None
Preferred Education, Knowledge, Skills, and Experience: Healthcare experience
License or Certification required by the Department: None
Special Instructions to Applicant:
- Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write 'see resume' on your application when completing the job duties section.
