Position Summary:
The Business Affairs Bursar’s Office is recruiting for a full-time Assistant Bursar. The Assistant Bursar serves as a senior professional responsible for supporting the execution of daily student account operations, including billing, accounts receivable, collections, refunds, account maintenance, and account resolution. This position ensures accurate and timely processing of student financial transactions, supports operational efficiency, and serves as a key resource for student financial…
services activities within the Bursar’s Office.
The successful candidate will apply strong knowledge of student account processes to resolve account matters, support continuous improvement initiatives, maintain compliance with established policies and procedures, and provide exceptional service to students, families, and University departments.
Responsibilities Include:
- Support and facilitate daily student account operations, including billing, adjustments, refunds, account maintenance, and transaction processing
- Support accounts receivable activities, including monitoring account balances, delinquency management, and collection processes
- Research and resolve student account issues while escalating policy exceptions and matters requiring additional guidance
- Monitor account activity and assist with maintaining accurate student financial records
- Provide excellent customer service and respond to student, family, and departmental inquiries regarding account activity, billing, payments, and account status
- Assist with account reconciliations, reporting, and audit-related activities
- Utilize student information systems and financial systems to process transactions and maintain data integrity
- Participate in system testing, process improvements, and operational enhancements
- Serve as a knowledgeable resource for student account procedures and operational processes
- Effectively communicate and collaborate with students, staff members, co-workers, and other University departments
- Perform other duties as assigned by the University Bursar
Qualifications:
- Bachelor’s degree in Business Administration, Accounting, Finance, Higher Education Administration, or related field
- Progressive experience in student accounts, billing, accounts receivable, collections, or related higher education or financial operations
- Experience in a college or university student accounts or Bursar’s Office preferred
- Knowledge of student billing processes, receivables management, delinquency management, and account lifecycle activities
- Experience working with ERP systems or student information systems preferred
- Colleague experience a plus
- Strong analytical and problem-solving skills
- Excellent customer service skills and ability to communicate effectively with diverse populations
- Ability to manage multiple priorities and work independently with minimal supervision
- Strong attention to detail and commitment to accuracy
- Excellent oral and written communication skills
- Knowledge of Microsoft Office applications, including Word and Excel
It is the policy of St. Joseph's University not to discriminate on the basis of race, color, religion, sex, national or ethnic origin, sexual orientation, gender identity or expression, citizenship, age, disability, genetic information, status as a victim of domestic violence, military status, status as a protected veteran, marital status or status of an individual in any group or class protected by applicable federal, New York State or New York City Law. This policy applies to all terms and conditions of employment, educational programs, admissions policies, financial aid, and all other school administered programs or policies.
The University also provides accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If you need an accommodation during the application process or while employed, please contact Human Resources.
