Maintain productivity and quality metrics for the team and
office.
Ensure office staff are trained on system functionality,
business processes, data standards, security requirements,
reporting tools, and applicable policies.
Collaborate and enhance relationships within the office and
across the University.
Operations
- Serve as the technical expert for core student information
system applications and related technologies
- These information system applications include, but are not
limited to, National Student Clearinghouse, NSLDS, Campus
Solutions, Civitas, CourseDog, Parchment, Canusia, Imaging,
Sharepoint and other products related to registrar responsibilities
that interface with the student module.
- Coordinate the accurate and timely transmission of required
data and reports to internal and external entities.
- Analyze operational and business processes to identify
opportunities for increased efficiency, improved data integrity,
and enhanced service delivery.
- Respond to ad hoc reporting requests and provide analysis to
support institutional decision-making.
- Troubleshoot system and process issues, coordinate problem
resolution, and communicate impacts and recommended solutions to
appropriate stakeholders.
- Maintain current documentation for critical systems, processes,
procedures, and recurring operational activities.
Communications and Change Management
- Develop clear communications regarding system changes,
technical requirements, process impacts, implementation timelines,
outages, enhancements, and operational expectations.
- Translate complex technical and functional information into
practical guidance for students, faculty, staff, administrators,
and campus partners.
- Review communications and instructional materials for technical
accuracy, clarity, consistency, grammar, and alignment with
University policies.
- Coordinate change-management communications to support
successful adoption of new systems, processes, reports, and
technology-enabled services.
Compliance
- Ensure compliance with federal, state, and university
regulations and policies; design reports to support data integrity
and access/role security.
- Fulfill NSC, NSLDS, FVT/GE, internal audit, single audit and
other federal reporting obligations within regulatory
standards.
- Delegate user role provisioning to campus registrar staff to
process.
- Know and apply FERPA and other data security policies. Oversee
and approve all sensitive data requests.
Other Job functions include:
- Represent the Office of the Registrar on enterprise technology,
student information system, data governance, and
process-improvement committees.
- Participate in University projects involving academic records,
enrollment, curriculum, registration, graduation, reporting, and
student services.
- Work additional hours during peak academic periods, system
implementations, reporting deadlines, and special events as
operational needs require.
- Perform other duties as assigned by the University
Registrar.
About us
For over 100 years, Embry-Riddle has been the world's leading
aviation and aerospace university, educating more than 30,000
students across residential campuses in Daytona Beach, Florida, and
Prescott, Arizona, as well as through a global network of Worldwide
locations and online programs. With more than 165,000 alumni around
the world, our impact reaches every corner of the aerospace,
aviation, defense and technology industries.
Today, our faculty, researchers and professional staff are
advancing innovation across aviation, space, artificial
intelligence, cybersecurity, autonomous systems and next-generation
engineering. Working alongside industry leaders, government
agencies and innovators, they are solving real-world challenges and
shaping the technologies that will define tomorrow.
Whether you are an educator, researcher, administrator,
technologist or industry professional, your work at Embry-Riddle
will contribute to something bigger than a job. Join a community
driven by discovery, purpose and excellence—and help shape the
future of aerospace.
- Generous Time Off: Enjoy up to 18 days of paid leave
in your first year, including 3 days granted upon hire and 15 days
accrued throughout the year. You'll also receive 9+ paid holidays,
including the day after Thanksgiving and the week between Christmas
Eve and New Year's Day.
- Tuition Coverage: Get 100% tuition coverage for
yourself for one undergraduate and one graduate degree, and
discounted rates for your spouse and dependent children up to age
26.
- Retirement Contributions: ERAU contributes 6% of your
base salary to your retirement plan and offers a 4% matching
contribution – with no vesting period.
- Personal Leave: Relax with 15 days of personal leave
for non-exempt employees or 18 days for exempt full-time employees
in your first year.
Qualifications
Required Qualifications:
- Master’s Degree required; Candidates with a bachelor’s degree
and/or at least 10+ years of leadership experience in higher
education may be considered.
- Minimum of 5-10 years of related work experience.
- Demonstrated proficiency with enterprise systems like Ellucian
Banner, Workday Student, or PeopleSoft.
- Experience with database query tools, degree audit systems
(e.g., DegreeWorks), and regulatory reporting to federal or state
bodies.
Required skills, knowledge, abilities:
- Expertise to lead teams and an open and collaborative
leadership style that builds trust across constituencies among all
campuses.
- A passion for advancing diversity and equity and enhancing
inclusiveness; experience bringing individuals of varying
backgrounds and differing viewpoints together to find common
ground.
- Extensive knowledge of computer systems, data mining and
information technology, along with demonstrated experience
developing and utilizing that technology, in a large and complex
university setting. Demonstrated enthusiastic and creative use of
information technology systems to provide solutions to the academic
community, including the use of AI to improve processes and
procedures.
- An interest in engagement of campus constituents.
- Excellent interpersonal and organization skills.
- Confidence and excitement about change.
- Sound judgment and integrity.
- Outstanding written and oral communication as well as critical
thinking skills.
- Ability to multi-task; a self-starter with a positive attitude
and strong work ethic.
To submit your application for this opportunity, please visit the
Embry-Riddle Career Site and search for
requisition number
R312113. Please attach all relevant
materials to your application when you apply online. Complete
submissions include:
- Cover letter
- Resume
- Contact information for at least three professional references
(please note that references may be contacted as part of the
interview/screening process)
Current Embry-Riddle employees: Please apply directly
through the ERAU Employee Hub Central application within
Workday.
Embry-Riddle is committed to fostering a workplace where all
individuals are valued and respected. We strive to ensure that all
faculty, staff, and students are treated fairly and provided equal
opportunities for employment, advancement, compensation, training,
and other benefits of employment. Embry-Riddle makes employment
decisions — including hiring, promotions, compensation, and other
terms of employment — based on individual merit, qualifications,
and abilities. Embry-Riddle is strongly opposed to discrimination
and harassment, and such behavior is prohibited by university
policy. Embry-Riddle does not discriminate on the basis of race,
color, national origin, sex, disability, veteran status,
predisposing genetic characteristics, age, religion, or pregnancy
status, or any other status protected by federal, state, or local
law, in its employment, educational programs, admissions policies,
financial aid, or other school-administered programs or activities.
For further information, please visit our
website .
Embry-Riddle is not seeking assistance from staffing or
recruitment agencies. All agencies are directed to contact
eraujobs@erau.edu and should not reach out
to hiring managers or staff.
