Position Information
Position Title
Bookstore - Offsite Sales Coordinator
Classification Title
Hourly Part Time (.1-.74 FTE)
Benefits Eligibility
Benefits Eligibility
Department
Bookstore
Job Description
Position Summary:
The Offsite Sales Coordinator (0.49 FTE ) is responsible
for leading the sales, merchandising, and customer experience
across the Hope College Bookstore’s off-site retail locations and
events. This position oversees a variety of selling environments,
including football and basketball venues, the campus hotel gift
shop, vending operations, and author and Bookstore events. The
Offsite Sales Coordinator develops and executes merchandising and
sales strategies that support revenue growth, strengthen the Hope
College brand, and create an engaging and consistent customer
experience across each location. This includes determining product
assortments, displays, inventory needs, pricing strategies, and
opportunities to maximize sales based on each location, event, and
customer audience. This position also coordinates and oversees the
student team supporting off-site sales operations. Responsibilities
include recruiting and training student staff, creating schedules,
communicating expectations, assigning responsibilities, providing
ongoing coaching and support, and ensuring students are prepared to
deliver excellent customer service and represent the Hope College
Bookstore well.
Essential Job Functions for the Offsite Sales Coordinator
include, but are not limited to, the
following:
Planning – Overall Strategy & Growth
- Collaborates with the Store Director, Assistant Director of
Marketing, Buyer Team, and other campus partners to develop
strategies that reach specific audiences and support overall sales
and revenue growth.
Develops and executes a strategic roadmap for off-site selling
locations, events, and initiatives, identifying opportunities for
optimization, enhancement, and growth.
Evaluates the unique needs and opportunities of each off-site
location and develops strategies to maximize sales, merchandising,
and the customer experience.
Partners with team members and student staff to ensure off-site
operations align with the overall goals and brand standards of the
Hope College Bookstore.
Driving – Events, Promotions & Sales
- Oversees sales operations for off-site locations and events,
including football, basketball, campus hotel, vending, author and
Bookstore events, and other special selling opportunities.
- Measures and reports key sales performance indicators and uses
data to identify opportunities for increased revenue and improved
performance.
- Ensures all off-site selling locations are appropriately
stocked, merchandised, and staffed to provide an exceptional
shopping experience for customers.
- Works closely with Student Supervisors to ensure appropriate
staffing, scheduling, training, and communication for all off-site
selling events and locations.
- Identifies customer needs and product opportunities and
communicates feedback to the Buyer Team to help inform purchasing
and product assortment decisions.
- Effectively manages and prioritizes multiple events, projects,
and responsibilities while meeting established deadlines.
Executing – Supporting Sales & Customer Experience
- Develops and executes sales initiatives, promotions, and
merchandising strategies designed to increase sales and engage
customers.
- Creates and captures compelling images and content that tell a
story, inspire customers, and build excitement around the Hope
College Brand at every customer touchpoint.
- Provides hands-on support at off-site selling locations and
events to ensure an exceptional customer experience and successful
sales operation.
- Regularly evaluates off-site locations to ensure appropriate
inventory levels, merchandising, signage, and presentation.
- Monitors sell-through and inventory performance and works with
the Buyer Team to identify replenishment needs, product
opportunities, and adjustments to product assortment.
- Represents the Hope College Bookstore and Hope College brand in
a professional, enthusiastic, and customer-focused manner at all
events and selling locations.
Follow-Up – Continuous Improvement & Team Development
- Reviews sales and location performance to identify
opportunities for improvement and implements changes that
positively impact sales, efficiency, and customer
satisfaction.
- Ensures off-site selling locations are properly maintained,
organized, stocked, and ready for customers.
- Supports the development of student staff by providing
training, coaching, encouragement, and ongoing support while
modeling and promoting exceptional customer service.
- Works closely with Student Supervisors to establish clear
expectations, provide feedback, and create a positive and
productive student work environment.
- Promotes a culture of inclusion, and belonging for all staff,
students, and customers.
- Evaluates and improves processes related to off-site sales,
inventory, merchandising, staffing, and purchasing.
- Identifies opportunities to improve efficiency, increase
revenue, and enhance the overall customer experience across all
off-site operations.
- Performs additional duties and responsibilities as needed to
support the business and as directed by their leader.
Qualifications
- Bachelor’s degree preferred
- High Level of interpersonal skills to work well with a diverse
group of team members, customers, and suppliers.
- Driven organizational and time-management skills with ability
to multitask.
- Thrives in a fast paced environment and meets all deadlines
required.
- Ability to connect with different customer demographics, and
build sales strategies to meet diverse customer needs.
- Computer skills should include: Microsoft Word, Excel, and
Google Suite products.
Physical Demands
This position requires remaining in a stationary position for
frequent periods of time; uses office machinery such as a
computers, printers, copy machines; Occasionally involves moving
items over 10 pounds; frequently will move between different
offices/workspaces/buildings; and requires effective communication
abilities. In the case of temporary or permanent condition(s) that
require(s) accommodation(s), reasonable accommodation(s) may be
requested.
Pre-employment Screenings
All offers of employment are contingent upon a background check.
Some positions may have position specific requirements, such as
education/licensure/certification verification, a physical, drug
screening, credit checks and/or transportation record review.
Posting Detail Information
Posting Number
2026-034SR
Job Posting Open Date
10/13/2026
Job Posting Close Date
Open Until Filled
Yes
Is this position available for sponsorship
No
Special Instructions to Applicants
Supplemental Questions
Required fields are indicated with an asterisk (*).
Documents Needed to Apply
Required Documents
- Resume
- Cover Letter
- References
