Campus Print and Mail Services -Director, Print & Mail Services

Fiscal & Auxiliary Management: Develop, manage, and reconcile annual operating budgets; establish internal chargeback rates for departmental billing; analyze volume metrics to drive cost recovery and efficiency.

Vendor & Contract Management: Negotiate, evaluate, and manage multi-year service level agreements and lease contracts for production copiers, continuous-feed printers, folder-inserters, parcel tracking systems, and mailing meters.

Personnel Management: Recruit, hire, train, evaluate, and manage Print and Mail Services staff; oversee the recruitment and onboarding model for student employees.

Mail Operations, Logistics & USPS Compliance

• USPS & Regulatory Authority: Serve as Hope College’s official liaison to the United States Postal Service ( USPS ); maintain mastery of federal postal regulations, non-profit permit requirements, Intelligent Mail Barcodes (IMb), and CASS / NPOA presort optimizations.
• Inter-Departmental Mail Strategy: Consult with Admissions, Advancement, Marketing, and Administrative units to plan, format, and execute high-volume direct mail and marketing campaigns to maximize postage discounts.
• Carrier & System Oversight: Oversee institutional relationships with shipping carriers ( UPS, FedEx, DHL, freight); manage the administrative backend of package tracking systems (Brynka) and student delivery routing.
  
  

Cross-Coverage & Operational Backup

• Resolve escalated customer service disputes from faculty, staff, students, or campus visitors.
• Maintain working knowledge of production print machinery (Print Shop Pro) and mail sorting hardware to fill in during staff absences or peak volume periods (e.g., fall move-in, commencement).
  
  

Qualifications

Required:

• Education: Bachelor’s degree in Business Administration, Operations Management, Graphic Arts, or related field required.
• Experience: 3–5 years of progressive managerial experience in commercial printing, corporate/higher-ed mailing operations, or auxiliary logistics management.
• Proficient in Microsoft Office Suite
• Leadership & Communication: Outstanding verbal and written communication skills; demonstrated ability to manage budgets, lead technical teams, and interact professionally with executive leadership and campus clients.

Preferred:

• Technical Proficiency: Advanced knowledge of USPS rules and regulations; proficiency with MIS job-ticketing software (Print Shop Pro), parcel tracking systems (Brynka or similar).
• Experience with business printing and mail processes desired.
  
  

Physical Demands

This position requires remaining in a stationary position for frequent periods of time; uses office machinery such as a computers, printers, copy machines; Occasionally involves moving items over 10 pounds; frequently will move between different offices/workspaces/buildings; and requires effective communication abilities. In the case of temporary or permanent condition(s) that require(s) accommodation(s), reasonable accommodation(s) may be requested.

Pre-employment Screenings

All offers of employment are contingent upon a background check. Some positions may have position specific requirements, such as education/licensure/certification verification, a physical, drug screening, credit checks and/or transportation record review.

Posting Detail Information

Posting Number
2026-035SR

Job Posting Open Date
10/13/2026

Job Posting Close Date

Open Until Filled
Yes

Is this position available for sponsorship
No

Special Instructions to Applicants

Supplemental Questions

Required fields are indicated with an asterisk (*).

Documents Needed to Apply
Required Documents

1. Resume
2. Cover Letter
3. References