Campus Store Customer Service Associates (Part-Time)

These are the values which have created a tradition of excellence spanning more than six decades, and which are enabling Holyoke Community College to meet today's challenges.

Mission: Educate. Inspire. Connect.

Values: Kindness, Inclusion, Trust, Innovation & Collaboration

Kindness, inclusion and trust are the foundation of the work that we do together. Innovation and collaboration enable us to explore and implement the ideas that will shape our future.

Under the general supervision of the Campus Store Manager, the customer service associate will assist on daily operations of the campus store. This position is highly student-facing and serves as the first point of contact for customers seeking assistance with course materials, textbooks, merchandise, school supplies, and apparel, while providing welcoming, knowledgeable, and responsive services. This is a part-time position. Schedule requirements may vary based on bookstore operations and the academic calendar. The position may require availability during peak periods, including the beginning and end of academic terms, special events, and other high-volume periods.

• Welcome students, faculty, staff, and visitors and provide friendly, professional customer service.
• Assist students with locating textbooks, course materials, school supplies, apparel, technology, and other store merchandise.
• Answer customer questions and provide accurate information regarding products, pricing, availability, returns, exchanges, and store policies.
• Assist students with textbook and course-material questions and direct to appropriate resources when additional assistance is needed.
• Operate the point-of-sale system, process purchases, returns, exchanges, and other transactions accurately.
• Handle cash, credit/debit transactions, in accordance with store procedures.
• Help maintain an organized, clean, and welcoming sales floor.
• Stock, organize, and replenish merchandise as needed.
• Assist with receiving, pricing, labeling, displaying, and merchandising products.
• Support textbook and course-material operations during peak periods, including the beginning and end of academic terms.
• Performs other related duties as assigned.

REQUIRED:

• High school diploma or equivalent.
• Previous customer service, retail, cashiering, or related experience preferred.
• Strong verbal and interpersonal communication skills.
• Ability to work effectively with students, faculty, staff, and members of the campus community.
• Basic computer and point-of-sale skills, or the ability to learn new systems quickly.
• Strong attention to detail and organizational skills.
• Ability to handle confidential and financial information appropriately.
• Ability to work independently and as part of a team.

EQUIVALENCY STATEMENT: Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them for the responsibilities of this position.

PREFERRED:

• Experience working in a college or university environment.
• Experience working with students or in a student-facing service role.
• Retail, bookstore, cashier, or inventory experience.
• Familiarity with textbooks, course materials, or campus retail operations.
• Experience using point-of-sale or inventory-management systems.

Part-time, non-benefited position

Salary: $17.00/hour Hours: Approximately 5-15 hours/week; Seasonal position

*Students are encouraged to apply

• All candidates must have legal authorization to work in the United States. HCC is not sponsoring H1B Visa.
• Pre-Employment Background check, including Criminal History will be conducted for all positions.

Disability Accommodations:

Holyoke Community College is committed to the full inclusion of individuals with disabilities and will ensure the availability of reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, please contact the Office of People and Talent at (413) 552-2554.

Background Check:

• Employment is contingent upon the successful completion and review of a background check which will include CORI (Criminal Offender Record Information) and SORI (Sex Offender Registry Information).
• All candidates must have legal authorization to work in the United States. HCC is not sponsoring H1B Visa.

Holyoke Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.