Coordinator, Employee Relations

not eligible for remote work Special Instructions to Applicant: Job Summary: This role is responsible for supporting the management of employee relations by triaging complaints, maintaining accurate documentation, coordinating background checks, and preparing reports. This role collaborates with departments to ensure compliance with organizational policies and fosters a positive workplace culture through the implementation of employee relations initiatives. Primary Duties and Responsibilities: Essential Performance Requirements* ? Serves as the initial point of contact for employee complaints, concerns, and inquiries, including those received through designated communication channels ? Provides timely acknowledgments and maintains comprehensive documentation of inquiries for tracking and reporting purposes ? Prioritizes incoming communications effectively to ensure accurate categorization and promptly refers to the appropriate team member for resolution ? Supports case management processes by organizing and maintaining accurate and confidential documentation ? Collaborates with relevant departments to conduct internal background checks for promotional, transfer, and rehire applicants ? Responds to inquiries regarding policies, procedures, programs, and compliance matters with accuracy and efficiency ? Provides backup support for Performance Management and Leave Administration functions and assists with key departmental processes, including grievances and appeal hearings ? Collects, analyzes, and compiles departmental metrics to identify trends, support data-driven decision-making, and enhance reporting for leadership ? Manages work assignments to ensure the accurate and timely completion, tracking, and reporting of employee relations issues to department leadership and leverages interpersonal skills, critical thinking, and sound judgment when addressing employee relations issues with leaders, faculty, and staff Service Excellence ? Maintains a professional appearance and provides a positive image and cultivates strong rapport with customers and internal and external stakeholders ? Attends the workplace regularly, reports to work punctually and follows a work schedule to keep up with the demands of the worksite ? Completes all required training and professional development sessions sponsored by Tarrant County College (TCC) as appropriate for the role ? Supports the mission, values, goals, and principles of the College Supervision ? Works under the general supervision of the Director of Employee Relations *Performs Other Related Tasks as Required The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. Required Minimum Qualifications: Bachelor?s degree and three (3) years of working experience in Human Resources or related field, or equivalent combination of education and related experienced Preferred Qualifications: ? Degree in Human Resources, management, or related field ? At least one (1) year's working experience in higher education related to the essential performance requirements ? At least one (1) year's working experience in Employee Relations or Human Resources, with knowledge of employee case management, HR policies and procedures, and handling confidential employee matters Knowledge, Skills and Abilities: ? Working knowledge of relevant federal and state laws regarding Title VII, Title IX, employment, and harassment prevention ? Skilled in excellent customer service and interpersonal relationships, including strong listening, verbal, and written communication to effectively communicate complex issues with members of all levels of the organization ? Skilled in using computer applications and enterprise systems, including the Microsoft Office suite ? Ability to maintain a high level of diplomacy and tact, ensuring confidentiality and discretion with sensitive and confidential information ? Ability to grasp complex concepts and procedures quickly ? Ability to think critically to effectively solve and communicate problems in a fast-paced environment where the demands for work are varied and unpredictable in scope and volume ? Ability to perform and prioritize multiple tasks seamlessly ensuring accurate and timely completion, while exhibiting strong attention to detail and organization ? Ability to work under pressure with multiple interruptions and meet deadlines ? Ability to thrive in a fast-paced, customer-service oriented collaborative team environment Physical Demands and Work Environment: Physical Demands The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, and climb or balance. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment The work environment characteristics described here are representatives of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet. Accommodation/EEO Statement: Tarrant County College is committed to providing equal access to its employment process. Reasonable accommodations are available to qualified applicants who need an accommodation to participate in the application, interview, assessment, or selection process. To request an accommodation, contact The Office of Human Resources via email at HRemployeerelations@tccd.edu.