This position is responsible for all aspects of communication management for financial aid, and assists with Compliance measures and procedures.
Essential Job Functions:
- Assists in Audit preparation.
- Assist with Compliance measures and procedures.
- Oversees Financial Aid Communications to students - phone, text, email, and automation through Anthology, etc.
- Monitors Documents sent and received.
- Provide confidential assistance and counseling to students and parents concerning application and processing of available aid programs and scholarships.
- Assist with the Reconciliation Process.
- Provide support to the College's recruitment efforts by providing financial aid information to high schools, civic organizations, businesses and others as needed. Represent the Financial Aid office at College events (i.e. Open Houses, fairs, etc.)
- Review and assist students with resolution of FAFSA C-Codes and Verification.
- Complete outside agency forms for students in regard to financial aid eligibility or benefits, such as OVR, Career Link, Deferment forms, etc.
- Work closely with the Director/Financial Aid to ensure financial aid processes are running efficiently.
- Maintain knowledge of federal, state, and local changes to policies and regulations.
- Perform job duties in accordance with College policies and procedures; adhere to bargaining unit agreements as applicable.