Customer Service Worker-Usher/Powered Cart Operator (Continuous)
CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you've come to the right place. Learn more: https://www.csun.edu/about-csun.
Major Duties
Under the general supervision of the House Manager, the Customer Service Worker-Powered Cart Operator (CSW-PCO) provides customer service support for events at the Younes and Soraya Nazarian Center for the Performing Arts (The Soraya) and other campus theaters supported by The Soraya, such as the Plaza del Sol Performance Hall, and operates powered carts for audience transportation between campus parking lots and the theater.
- Scanning or tearing of tickets; distributing programs; assisting patrons with finding their seats; assisting patrons with late seating.
- Monitoring security cameras and watching for approaching artists, staff, and crew to be let in through the Artists Entrance.
- Setting up, maintaining, and cleaning up of hospitality, dining, and kitchen areas according to artist's/renter's needs.
- Complete basic maintenance and necessary reporting to ensure powered carts are operational and properly maintained.
- Attend meetings and training sessions as needed, including but not limited to, team meetings, customer service and disability assistance training, and emergency evacuation training.
- Performs other duties as assigned.
*NOTE: To view the full position description, including all of the required qualifications, copy and paste this link into your browser: https://mycsun.box.com/s/t0nj9e74iizu212d2t7fkh8m9k17bh6t
Qualifications
- Experience as The Soraya Usher for at least one (1) semester preferred. Current American Heart Association or Red Cross CPR, AED and/or First Aid, and TIPS (Training for Intervention Procedures) certifications also preferred.
- Catering or food service experience is a plus.
- LICENSE: CANDIDATE MUST POSSESS A VALID CALIFORNIA DRIVER'S LICENSE.
Knowledge, Skills, & Abilities
- Knowledge of theatre etiquette, standards and protocol, performing arts center and university facilities, policies, and organization is a plus.
- Displays excellent customer service skills and the ability to effectively work crowd control; excellent verbal communication skills; flexibility and patience when interacting with others.
- Ability to establish and maintain strong working relationships with colleagues, team supervisors, artists/artist management, rental clients, and patrons; to be courteous and communicative and maintain the highest standard of professionalism and customer service at all times.
- Ability to work in a fast-paced environment both independently, as well as part of a team, under the pressure of time deadlines.
- Employee may be required to use personal protective equipment (PPE) in accordance with Federal, State, and County Public Health directives in various aspects of their work.
Pay, Benefits, & Work Schedule
- Classification: 0101 / Helper Aid / 0
- The anticipated HIRING RANGE is $16.90 - $17.50 per hour, dependent on qualifications and experience. The salary range for this classification is: $16.90 - $25.36 per hour.
- HOURS: Intermittent, on-call; hours and schedule vary. May include evenings and weekends.
- This is a Temporary position; end date to be determined.
General Information
- Applications are currently being accepted to establish a Helper/Aid POOL. Applications for these on-call positions will be accepted on a continuing basis through July 30, 2027 or until an adequate number of applications have been received.
- This position is sensitive as designated by the CSU.
- A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or the continued employment of current CSU employees who apply for the position.
- The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements outlined in CSU Executive Order 1083 as a condition of employment.
- Per the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California.
- Please note: California State University, Northridge (CSUN) is not currently sponsoring staff or management positions for H-1B employment visas. Applicants must be authorized to work for any employer in the United States.
- Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant's current and/or former employers to the CSU concerning any substantiated allegations of misconduct.
- Candidates should apply by completing the CSUN online application. To apply and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers
- The CSU recommends that faculty, staff, and students who are accessing campus facilities at any university location be immunized against SARS-CoV-2, the virus that causes COVID-19, and that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus.
Equal Employment Opportunity
CSUN is an Equal Opportunity Employer and prohibits discrimination based on Age, Disability (physical or mental), Gender, Gender Identity (including Nonbinary or Transgender), Gender Expression, Genetic Information, Marital Status, Medical Condition, Nationality, Pregnancy or related conditions, Race or Ethnicity (including color, caste, or ancestry), Religion or Religious Creed, Sex (including Sex Stereotyping or Sex Characteristics), Sexual Orientation, and Veteran or Military Status. Our nondiscrimination policy is outlined in the Interim CSU Nondiscrimination Policy. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Talent Acquisition at [contact details available in the full listing].
Work with purpose at the CSU.
Your career can change lives, communities, and futures. Watch why CSU is more than a job: https://www.youtube.com/watch?v=2VXk4PPlSl4
To apply, visit https://careers.pageuppeople.com/873/nr/en-us/job/560145/customer-service-workerusherpowered-cart-operator-continuous
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