on performance and disciplinary matters up to and including termination; conducting investigations and grievance processes; facilitating conflict resolution between employees and/or managers; and proactively identifying opportunities to strengthen employee relations practices, procedures, and overall workplace culture. Additional responsibilities may include, but are not limited to, tracking and managing cases through the Salesforce Case Management and Ticketing system; assigning and responding to cases received through the Employee Relations and ADA email inboxes; writing investigation summaries and reports; answering phone calls and performing administrative tasks; and generating reports to support team operations and data-driven decision-making. This position serves as the primary point of contact for employees and department leaders (supervisors and managers) regarding employee relations matters. Key responsibilities include intake and resolution of employee complaints, administering disciplinary procedures, and reviewing and editing documentation such as written warnings, Performance Improvement Plans (PIPs), and related communications. Minimum Experience / Education: Bachelor's degree in human resources, business, psychology, organizational development, or a related field, and At least two years of progressively responsible experience analyzing, interpreting, applying, communicating, and promoting HR best practices in support of organizational goals and objectives; or An equivalent combination of relevant education, training, and experience. Preferred Education Skills and Experience: Four or more years of direct employee relations experience handling disciplinary matters, conducting investigations, and mediating workplace conflicts between employee-to-employee or employee-to-supervisor/manager. Experience documenting case activities and managing cases in a case management system (e.g., Salesforce, ServiceNow, Remedy, or SAP ). Demonstrated ability to manage an average caseload of approximately 15 employee relations cases simultaneously. Advanced proficiency in Microsoft Excel. Demonstrated ability to communicate effectively, both in writing and verbally, with diverse audiences,
