Florida Gulf Coast University
Job Summary
The Enrollment Assistant II supports the Office of Records and
Registration with routine enrollment processes and answering
questions from prospective students, the university community and
the general public.
FGCU is building a culture of curiosity, commitment and
collaboration. We value employees who successfully work with others
and drive positive change through critical thinking and decisive
action. If you thrive in an environment of innovation,
accountability and mutual respect, you will find a good home
here.
Job Description
Typical duties may include but are not limited to:
- Serves as a public contact for the department and answers
inquiries by e-mail, mail, telephone, and in person.
Responds to routine and moderately complex questions or issues
regarding policies, procedures, and processes and ensures
compliance at the unit level (enrollment, registration, scheduling,
certification, grades, etc.).
Prepares, reviews, and performs input of student documents and
data.
Scans and indexes paper documents.
Maintains and updates lists, prepares mailings, and performs
data entry.
Drafts documents, correspondence, spreadsheets, contracts and
reports.
Creates or maintains unit filing systems or workflows.
May assist in arranging or supporting events.
May provide training and development services to increase
workforce competence, employee engagement, or organizational
capability.
May serve as a team leader, oversee the work of lower level
personnel in assigned area.
Other Duties:
- Other job-related duties as assigned.
Additional Job Description
Required Qualifications:
- This position requires a high school diploma and two years of
full-time experience directly related to the job functions.
- Relevant full-time general office experience.
- Experience operating a personal computer and proficient with
Microsoft Office (Word, Excel, and Outlook).
- Any appropriate combination of relevant education, experience,
and/or certifications may be considered.
Preferred Qualifications:
- Work experience in a higher education setting.
- Experience with Ellucian Banner.
Knowledge, Skills & Abilities:
- Proven ability to think strategically and approach challenges
with creativity
- Demonstrated track record of reliability, meeting goals, and
holding oneself accountable
- Strong interpersonal skills and experience working effectively
across teams
- Knowledge of general office procedures.
- Excellent interpersonal, verbal and written communication
skills.
- Strong organizational skills and an ability to prioritize and
complete simultaneous projects within deadlines.
- Skill in completing assignments accurately and with attention
to detail.
- Ability to operate office equipment including personal
computer, copy machine, fax machine, and calculator.
- Ability to operate personal computers with proficiency and
learn new applications and systems.
- Ability to work successfully as both a member of a team and
independently with minimal supervision.
- Ability to interact in a professional manner with staff,
faculty, students, and the community in a service-oriented
environment.
- Ability to think critically and make clear, well-reasoned and
timely decisions.
- Ability to apply general rules to specific problems to produce
answers that make sense.
- Ability to adapt quickly to changing situations and
environments.
- Ability to add, subtract, multiply, or divide quickly and
accurately.
- Ability to understand and follow directions.
Institutional Values & Behavioral Expectation
In this role, the successful candidate will be expected to:
- Seek out new approaches to improve outcomes; remain open for
feedback and new ideas.
- Lead with integrity; consistently produce high-quality work;
persevere to overcome obstacles to meet deadlines and achieve
deliverables.
- Share information and insights thoughtfully; build partnerships
across departments; communicate respectfully; support colleagues to
achieve common goals.
FGCU is a State University System of Florida member and an Equal
Opportunity and Equal Access employer. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, age, national origin, disability, or
protected veteran status.
To apply, please visit: https://jobs.fgcu.edu/jobs/enrollment-assistant-ii-fort-myers-florida-united-states
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