ERP Operations Supervisor IV

Manages ERP software update processing, including compliance with change control, separation of

duties, testing, and installation. Manages timesheets and performance evaluations, ensuring Human Resources guidelines are followed.

Provides technical and functional leadership on installing, configuring, maintaining, and developing all ERP functions and modules. Represents ITS in ERP-related initiatives, committees, and efforts.

Coordinates training and documentation efforts for all ERP-related operations.

Oversees module support assignments to other analysts. Provides mentoring and training to analysts as needed.

Provides leadership to major projects, directs staff, and assigns work to meet goals. Supervises staff assignments and provides necessary support.

Ensure effective communications with all stakeholders, clients, and staff, including holding regular meetings and creating presentations related to assigned work.

Monitors and manages ticket assignments and workloads.

20% - Technical Project Lead

• Project planning, management, and implementation, including defining scope, budget, and testing plans. Works with stakeholders and sponsors to implement key projects or to act as the lead technical project manager. Defines and prioritizes tasks needed to complete projects.
• Technical and functional project management responsibilities, including creating documentation, designing, managing testing processes for changes, and directing the projects according to the established plan.

20% - ERP Analyst

• Responsible for supporting Admissions, Students, Financial Aid, and Accounts Receivable ERP system modules utilizing the Ellucian Colleague application suite.
• Utilizes Envision/UniBasic programming language and other technologies required to modify, customize, correct, or adjust Colleague processes to meet institutional needs.
• Develop interfaces, customizations, and integrations with third-party applications to send/receive data and for automation.
• Utilizes reporting tools to create ad-hoc reports from the Ellucian Colleague data. Install software updates to the ERP system

15% - Systems Administrator

• Provides technical administration and management of third-party software, including the emergency
• alert system, the continuing education CRM, the Admissions and Advancement CRMs, the e-commerce provider for credit and ACH transactions, and the financial reporting system.
• Consistently working with third-party vendors regarding upgrades and maintenance to systems.
• Works with staff to determine resources needed to accomplish tasks and resolve any issues.
• Ongoing support, monitoring, and maintenance of Test and Production environments.
• Mentoring, training, and supporting ITS team members on third-party software.

Salary Range: $98,436.00 - $ 110,618.00.
Full-time, on-campus position

This position qualifies for an expansive suite of fringe benefits including, various insurance options, paid time off, retirement and investment options, and tuition waivers. Visit: https://www.govst.edu/benefits/ .

Required and Preferred Qualifications

Minimum Requirements:
(1) Bachelor's degree with coursework that includes information technology (IT), IT management, programming, IT systems, or a closely related discipline.

AND

Nine (9) years of work experience in IT-related functions, such as hardware/software support, programming, network design, network engineering, IT systems integration, or a closely related field

(2) Over ten (10) years of experience managing and supporting ERP technology systems.
(3) One (1) to three (3) years of experience managing technology projects or supervising staff.

OR

(1) High school diploma or equivalent.
(2) Any one or any combination totaling twelve (12) years from the following categories:

A. College coursework that includes information technology (IT), IT management, programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:

• 30 semester hours equals one (1) year
• Associate's degree (60 semester hours) equals eighteen (18) months
• 90 semester hours equals two (2) years
• Bachelor's degree (120 semester hours) equals three (3) year

B. Work experience in IT-related functions, such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field.

(3) Over ten (10) years of experience managing and supporting ERP technology systems.
(4) One (1) to three (3) years of experience managing technology projects or supervising staff.

Desired Education and Experience:
•Master's degree in information technology or related technology field.
•At least five (5) years supporting ERP systems in a higher education environment.
•At least five (5) years of experience with Microsoft SQL databases, SOL queries, and data structures.
•One (1) to three (3) years managing ERP software support teams.

Supplemental Information

For consideration, applicants are required to attach the following:
1: High School Diploma and/or All College/University Transcripts.
2: Online Application – Must be fully completed, include all dates of employment, employment status (full-time or if part-time, include percentages), job duties and responsibilities (full details).
3: Cover Letter.
4: Resume.
5: A list of three Professional References (We will only contact your references if you are a finalist).

RESIDENCY REQUIREMENT:
Illinois residency required within 180 days of the hire date.

CREDENTIAL ASSESSMENT EXAM DETAILS:
This vacancy involves a Credential Assessment Examination, which consists of a review and rating of the applicant's Education, Experience, Licenses, and other qualifications. Applicants are required to provide electronic documentation as listed above to verify that the minimum qualifications for this position has been met.

VETERAN’S PREFERENCE POINTS:
Veterans may be eligible to receive additional points on a passing final examination score. To determine eligibility, submit one of the following documents to the Department of Human Resources:
1: Department of Defense – DD214 / DD215
2: National Guard – NGB22 Form
3: Discharge Orders
4: Reserves – DD256 Discharge Certificate

Note: Documentation must be received by the closing date of this posting.