Provide financial aid counseling to student, parents and the university community as needed through appointments, On-Call rotation, phone back-up rotation, and presentations regarding the financial aid application process, student eligibility, financial aid budget inquiries, and financial literacy.Provides customer service support, serving as an information resource for students, parents and staff.Assist with the completion and trouble-shooting of issues with the Free Application for Federal Student Aid (FAFSA).Support outreach efforts which may include high school or campus financial aid workshops.Determine student eligibility for aid programs and revise aid packages as needed, including review of NSLDS and/or COD student records.Support Military affiliated and Veteran students by connecting them to the Veteran Certifying Official/School Certifying Official (VCO/SCO) on campus.Summer aid processing, including the manual review of remaining student annual eligibility and manual packaging of Summer aid offers.Complete Professional Judgement reviews for unique student circumstances including but not limited to Special Circumstances, Actual Expenses, Petitions for Independence, and marital status changes on a case-by-case basis.Demonstrate and maintain up-to-date knowledge of federal regulations as applicable to federal student aid programs through various training opportunities provided by the U.S. Department of Education, the National Association of Student Financial Aid Administrators, the Idaho Association of Student Financial Aid Administrators, and other professional development opportunities.May assist with training and professional development of support staff.Support for federal processes and programs that may include Federal Pell Grant administration, Federal Direct Loan administration (including Schedule of Reductions), Campus Based federal aid administration, alternative loan administration, Prison Education program, Workforce Pell program, etc.Support for Satisfactory Academic Progress including review of SAP contracts at the conclusion of each semester, review of SAP appeals, and serve as the chair for SAP committees.Ability to work a regular schedule consistent with the needs of the university is an essential function of this position. This may include some evenings and/or weekends. This may also include some travel (possible overnight).May be assigned liaison work with other areas on campus or special projects based on operational necessity and individual experience and skills.All other reasonable duties as assigned.Minimum Qualifications- Bachelor's degree from an accredited institution.
- At least two (2) years of financial aid, admissions, academic advising, counseling, or other higher education administration experience.
- Knowledge of Federal Title IV regulations.
- Knowledge of the Free Application for Federal Student Aid application process.
- Strong customer service and interpersonal skills.
- Willingness to work some evenings and weekends.
- Strong attention to detail.
- Presentation/public speaking experience.
- Due to the nature of this role, the successful candidate cannot be in default or owe a return of Title IV aid.
Preferred Qualifications- Master's degree from an accredited institution.
- Three (3) years of financial aid, admissions, academic advising, counseling, or other higher education administration experience.
- Banner ERP experience, specifically the Financial Aid module.
Additional InformationYou must submit your CV/resume, cover letter, and list of three (3) professional references, including current contact information. This position will remain open until it is filled; however, priority consideration will be given to applications received on or before November 29, 2026. Salary will be between $50,000 and $51,000 per year, commensurate with education and experience. Benefits include comprehensive health, dental, and vision; life insurance; disability plan; employee assistance program (EAP); excellent retirement options and company contribution; and generous paid time off/sick leave accrual. All offers of employment are conditional pending the successful completion of a background investigation, provided by HireRight.
Note: Thank you for your interest in positions at Idaho State University. Once you have applied, the most updated information on the status of your application can be found by logging into your profile and reviewing your status. For answers to additional questions, please review our frequently asked questions.Posting Number: req2855
Type: Working 12 months per year
Position: Non-classified Staff
Division: Student Services
Idaho State University is an Equal Employment Opportunity employer, including Veterans and individuals with disabilities.
The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email
ada.coordinator@dhr.idaho.gov.
Preference may be given to veterans who qualify under state and federal laws and regulations.
To apply, visit https://apptrkr.com/9926488"">https://isu.csod.com/ux/ats/careersite/5/home/requisition/2855?c=isuje-24aa7f9f5f5d4cd4be8920b286b87746
