Financial Aid Manager- Admissions

students and their parents with applying for and understanding the financial aid process. This position is 12-month on-campus position which will be located in Bridgeport, CT. Essential Job Functions/Primary Responsibilities: (The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.) Directly manage and supervise financial aid counselors housed in the Admissions office Uses data to establish metrics for ream to meet; ability to generate reports to ensure team is on track to meeting goal Provide advising to students and their family regarding financial aid eligibility, financial aid award packages, balance owed on the student’s account, how to set up payment plans, applying for additional loans and other payment options Communicate with students and families via phone, virtual and in-person appointments, and/or email Maintain Imagenow documentation scanning process Review student’s account for adjustments to financial aid because of discrepancies with credit load, housing, budget etc.; research pending aid Verify proper documentation is being submitted by students and parents in regards to federal Verification requirements and C Flag issues. Review a variety of required verification documents, federal tax documents and other documents that may be requested by the SFS office with the student data listed on the FAFSA and making the necessary corrections on CPS Counseling families regarding verification changes, the effects on their financial aid award and the appeals process Promoting an image of efficiency and courtesy throughout the university community and consistent with the departments mission, attending staff meetings and training sessions as requested, communicating effectively with supervisors concerning pertinent departmental and university matters Participates in all Open Houses, Accepted Students Day, Orientations as well as occasional evening and weekend events Ensure all prospective students have completed files and are properly awarded Perform related duties as necessary to support the University of Bridgeport’s mission Conducts all work in a safe manner and all work safety practices are followed. Other Functions: Performs similar or related work as required, directed or as situation dictates. Continues professional development and training; keeps current with trends. Assists other department staff as needed to promote a team effort. Knowledge, Ability and Skill: Demonstrated commitment to developing and fostering best practices and policies to promote diversity, equity, and inclusion, and build an environment in which all members of the University community are treated with respect and dignity. Intermediate skills in Microsoft Office specifically Access, Excel and Word. Must be detail-oriented Excellent customer service skills Professional oral and written communication skills Excellent organizational skills Process information quickly and accurately Knowledge of Title IV federal regulations. Knowledge of Colleague and ImageNow preferred Able to work independently and prioritize multiple tasks in a high-volume environment Qualifications Minimum Required Qualifications: Education, Training and Experience: Bachelor’s degree required; master’s preferred 2 years’ experience in customer service or related field Experience working at a college/university preferably in financial aid and with First Generation population as well as Adult Learners. Understanding of financial aid awarding and title IV eligibility for undergraduate and graduate students, the verification process and Cost of Attendance components. Experience with Higher Education software platforms desired 1+ years’ experience in a supervisory role Physical and Mental Requirements: Work Environment: Primarily indoor office environment. Physical Activity: Sitting over 2/3, Talking & Hearing over 2/3, Using hands/fingers over 2/3. Lifting Requirements: Up to 10 pounds under 1/3. Vision requirements: Close vision, Distance vision, Color vision, Peripheral vision, Depth perception. Full-Time Employee Benefits: Medical Insurance Dental Insurance Vision Insurance Pet Insurance 401k employer match Employee & dependent life insurance Great tuition benefits for employee, spouse & dependents PTO program Flexible work schedules / work from home opportunities (This job description does not constitute an employment agreement between The University of Bridgeport and employee. It is used as a guide for personnel actions and is subject to change by the employer as the needs of the employer and requirements of the job change.)