Provide information and guidance to students and families
regarding financial aid programs, requirements, processes,
deadlines, and available financing options.
Perform quality assurance reviews of loans, awards, and other
financial aid transactions to ensure accuracy and compliance with
federal, state, and institutional regulations and procedures.
Collaborate with Financial Aid Counselors to ensure student
files are complete and external documentation requirements are
satisfied, including entrance counseling, Master Promissory Notes
(MPNs), verification requirements, and other required
documentation.
Process and maintain financial aid documents and records,
ensuring information is accurately recorded, appropriately
maintained, and routed for timely review and action.
Manage alternative/private education loan processing, including
certification and related administrative requirements.
Perform loan certification and related loan-processing
functions.
Coordinate the processing and posting of outside scholarships
in collaboration with Student Accounts, ensuring awards are
accurately and timely reflected on student accounts and financial
aid records.
Gather, organize, and maintain information and documentation
required for internal and external audits, compliance reviews, and
other reporting needs.
Assist with administrative responsibilities associated with
former Perkins Loan borrowers and related records or
inquiries.
Manage and train Financial Aid student employees, including
assigning work, providing guidance, and monitoring the quality and
completion of assigned responsibilities.
Serve as an office manager for the Office of Financial Aid,
coordinating day-to-day administrative operations and helping
ensure efficient office workflows, appropriate coverage,
organization, and service delivery.
Coordinate departmental administrative activities, including
processing invoices, ordering and maintaining office supplies, and
other office management responsibilities.
Provide administrative support to the Director of Financial
Aid, including coordination of departmental activities, projects,
documentation, meetings, and other administrative needs.
Serve as a project lead and/or departmental liaison for new
College initiatives related to financial aid customer service,
student experience, and operational improvements.
Collaborate with Student Financial Services, Registrar,
Admissions and other College departments to support coordinated
student service and effective resolution of financial aid-related
issues.
Identify opportunities to improve administrative processes,
customer service practices, and office workflows and assist with
the implementation of operational improvements.
Perform other responsibilities as assigned.
Position Qualifications:
- Strong commitment to providing exceptional customer service,
with demonstrated prior experience working directly with customers,
students, families, or other constituents.
- Two or more years of financial aid experience in an
administrative, operational, or counseling capacity within a higher
education setting.
- Strong organizational, administrative, and problem-resolution
skills, with the ability to manage multiple priorities and
deadlines in a fast-paced environment.
- Demonstrated ability to coordinate office operations,
workflows, projects, and administrative processes.
- Good working knowledge of federal Title IV, Massachusetts
state, and institutional financial aid regulations, policies, and
procedures.
- Preferred experience with federal financial aid systems,
including NSLDS, FAA Access, and COD.
- Preferred experience with PowerFAIDS.
- Strong attention to detail and demonstrated ability to maintain
accurate records and perform quality assurance reviews.
- Ability to work collaboratively across departments and
effectively coordinate activities involving multiple
stakeholders.
- Excellent verbal and written communication skills.
- Ability to exercise sound judgment, maintain confidentiality,
and appropriately handle sensitive student and financial
information.
- Bachelor’s degree or equivalent combination of education and
relevant work experience.
Application Materials Should Include:
- Resume
- Cover letter stating motivation and interest in the position,
citing experience relevant to the qualifications and including
experience with, and commitment to, our Catholic Augustinian
mission and our values.
Work Location
This is an on-campus position as employees are essential in order
to provide a fully on-campus, residential college experience for
our students and the community.
This position is subject to the successful completion of a criminal
background check.
Statement on Our Mission
Merrimack College is a Catholic Augustinian institution of higher
education committed to building an accepting and respectful
community. Our mission is to enlighten minds, engage hearts and
empower lives and is inspired by our Catholic faith and the
Augustinian tradition of seeking truth through inquiry and
dialogue.
Merrimack College seeks candidates who understand, respect, and can
contribute to Merrimack’s Catholic and Augustinian mission. All
candidates should describe in their application how they will
foster a culture that supports our mission.
About Merrimack College
The only Catholic, Augustinian institution of higher education in
New England, Merrimack College is a private, independent,
coeducational institution with more than 4,100 undergraduate, 2,500
graduate students and 50 doctoral students from 48 states and 63
countries. The College features more than 160 career-focused
undergraduate, professional and graduate programs, all taught by
exceptional faculty who are passionate about their subject and
student success. The College has six schools: arts and sciences,
engineering and computational sciences, nursing and health
sciences, education and social policy, the Girard school of
business and the graduate school of counseling and social work. The
College’s suburban 220-acre campus is just north of Boston in North
Andover, Massachusetts. Merrimack is a Master’s Colleges and
Universities/Larger Programs (M1) institution in the Carnegie
Classification of Institutions of Higher Education. Merrimack is
one of the fastest growing educational institutions in the country
and has steadily climbed up in the U.S. News & World Report’s
ranking of Best Colleges, ranking 38th in the Regional Universities
North category in 2026. Merrimack is a NCAA Division I athletic
institution.
Merrimack College is an Equal Opportunity Employer.
Salary Range: $50,000.00
- $55,000.00
