Downloads and processes on-line applications, assisting
students as needed with computerized registration formats.
Serves as point of contact with students and prospective
students for services provided by the department. May assist in
representing the District at activities of local area high schools
and/or other external agencies/organizations.
Determines and verifies residency determinations, including
exceptions and exemptions, and computes fees. Accounts for money
collected. Researches and resolves problems pertaining to
registration, class conflicts, fees, and other problems.
Maintains records of student attendance, grades, drops, and
other course status. Provides regular reports to faculty. Provides
faculty with pertinent information regarding grade sheets, class
deadlines, and related information.
Makes adjustments to student fee records based on class
schedule changes. Responds to information by departments, external
agencies, and organizations to keep them appraised of current
college education expenses for their clients.
Responds to inquiries pertaining to admission and enrollment
requirements and procedures. Prints and distributes form letters
such as those used for admitting or welcoming new students.
Proofs, corrects, and updates student records to comply with
educational codes, identifying and updating student course
repetitions, creating and forwarding academic and/or progress
probationary and dismissal notification letters to affected
students, and receiving and evaluating dismissal appeals forms for
accuracy and completeness.
Processes late registration and enrollment changes, assuring
accurate posting of student drops, enrollment changes, and fees
collected or owed.
Provides information to students on topics such as
matriculation and assessment.
Receives and processes routine requests for enrollment
verification from students, agencies, and employers. Certifies and
remits information as requested and allowed.
Prepares and distributes routine correspondence. Develop
address lists to merge with standardized letter formats.
Orders enrollment verifications and official transcripts.
Participates in evaluation of transcripts
Verifies class enrollment and degree status for students and
faculty members. Interacts with students, managers, and other staff
members to accept and facilitate transactions such as, but not
limited to, student petitions, as appropriate.
Composes general office correspondence and performs other
clerical services of a routine nature including, but not limited to
filing, data entry, processing of departmental bulk mail, and
completing of forms.
Provides assistance to (e.g., veterans), and refers students to
other appropriate resources.
Receives, counts, and reconciles registration monies. Posts
funds collected to appropriate accounts and categories. Verifies
and reconciles revenue categories on cash summary reports, ensuring
accuracy and detail for audit trail purposes.
Posts receipts to student financial records, prepares bills for
individual students with unpaid balances, and audits and updates
refund reports.
Maintains currency of knowledge and skills related to the
duties and responsibilities.
Performs other related duties as assigned.
Minimum Qualifications
The position requires a high school diploma or the equivalent,
supplemented by business courses and three years of customer
service experience in a registration/enrollment or similar
area.
Preferred Qualifications
- Associate degree from an accredited institution
- Three (3) years of customer service experience in a higher
education setting
- Experience working in Enrollment Services, Admissions &
Records, or related student services area
Supplemental Information
Knowledge and Skills
Requires a working knowledge of Federal and State regulations,
policies and guidelines regarding community college admissions and
student record keeping. Requires a working knowledge of
microcomputer operation, including general and specialized software
and applications for word processing, spreadsheets, data entry on
to relational databases, internet navigation, and student
admissions/records tracking. Requires knowledge of and skills in
office methods and procedures, proper English language usage,
grammar, syntax, composition, vocabulary, spelling and punctuation.
Requires knowledge of basic bookkeeping practices and procedures,
including cashiering. Requires a basic knowledge of major and
course articulation and matriculation concepts. Requires sufficient
math skills to perform business math computations. Requires
sufficient human relation skills to use proper telephone etiquette,
explain procedures to others, and convey a positive image of the
College.
Abilities
Requires the ability to learn and apply the most up-to-date Federal
and State regulations, policies, and guidelines and District
policies and procedures relating to admissions, registration, and
student records. Requires the ability to listen actively and
effectively and maintain an orientation toward customer service.
Requires the ability to process a high volume of transactions and
remain calm in stressful and/or urgent situations. Requires the
ability to work independently and collaboratively, prioritize
workload, analyze problems and determine solutions. Requires the
ability to type/keyboard and use a pointing device to operate a
microcomputer and peripheral equipment. Requires the ability to
operate general office equipment, including specialized equipment
such as microfilm/microfiche imaging equipment, and electronic cash
registers. Requires the ability to maintain productive work
relationships with staff, students and external agencies. Requires
work under pressure, meet deadlines and timetables, maintain
attention to detail, and combine multiple tasks simultaneously.
Requires the ability to compose general and specialized office
correspondence, type and keyboard at a rate sufficient to meet
production requirements, analyze documentation in areas of
assignment, and research and analyze technical. Requires the
ability maintain accurate records, file and maintain filing
systems, maintain confidentiality of private and/or sensitive
information. Requires the ability to work cooperatively and
productively with others.
Physical Abilities
Incumbent
must be able to function effectively indoors in an office
environment engaged in work of primarily a sedentary to moderately
active nature. Requires the ability to sit at a work station for
extended periods of time and to stand upright and forward flexing,
for intermittent periods of time. Requires the ability to interact
with students at departmental service windows. Requires near visual
acuity to write, read written materials and computer screens, and
observe students at service windows in need of assistance. Requires
sufficient hearing and speech ability for ordinary and telephonic
conversations and to hear sound prompts from equipment. Requires
sufficient hand-eye and finger dexterity to write, use a keyboard
to type, and perform data entry at an acceptable rate, and mouse or
other pointing device. Requires the ability to reach (from low,
level, and overhead) to file, access files, and move supplies and
equipment in and out of storage areas.
Licenses and Certificates
May
require a valid driver's license.
Working Conditions
Work is
performed indoors where minimal safety considerations exist.
Salary/Fringe Benefits
Grade 28 on District Classified Employee Salary Schedule at
($4,956.76/month)
Health and welfare benefits include District contribution for
medical/dental/vision benefits and employee life insurance
($50,000). (Cash in lieu option available on medical
insurance.)
Participation in the Public Employee's Retirement System that is
also integrated with Social Security.
Selection Procedure
After the application closing date, a search committee will review
and invite the most qualified applicants for an interview. As these
are highly competitive positions, meeting the minimum requirements
does not guarantee an interview. If you have questions or would
like to follow-up regarding your application, please contact Human
Resources at
HR@Cerritos.edu as search committee members are unable to
discuss specific recruitments.
Conditions
of Employment This is a full-time, 12-calendar month
classified position.
Hours of employment are 10:00 AM - 6:30 PM (Monday -
Thursday) and 8:00 AM - 4:30 PM
(Friday).
Initial placement of employees on Classified Salary schedule is
at Step 1. After six months of successful probationary employment,
employee is placed at Step 2.
Employment is to be effective as soon as possible following
completion of the selection process.
Individual who is offered employment shall be required to obtain
fingerprints for a criminal history clearance through the State
Department of Justice and remit the required fee for processing the
fingerprints, Federal Bureau of Investigation (no fee if obtained
at Cerritos College Campus Police Station), produce an original
social security card, and submit a TB Risk Assessment reviewed and
signed by a health professional before employment.
Proof of eligibility to work in the United States and signing of
loyalty oath per Government Codes 3100-3109.
Candidates must be able to provide proof of California
residency prior to employment.
Proof of eligibility to work in the United States
and signing of loyalty oath per Government Codes 3100-3109.
**Please note - the District does not provide for
immigration sponsorships such as H1B Visas.
Application
Procedure
Application
materials must be submitted by the closing date. We are committed
to providing an inclusive and accessible application process. If
you require a reasonable accommodation to apply or interview due to
a disability, please contact Human Resources at
hr@cerritos.edu as early as possible.
While advance notice (ideally at least 72 hours before the
application deadline or scheduled interview) helps ensure we can
meet your needs, we will make every effort to accommodate requests
made at any time.
It is the applicant's responsibility to provide copies of all
transcript(s) verifying all educational degree(s) and/or coursework
required for the position. Transcripts must be from regionally
accredited institutions. A foreign transcript must be evaluated by
a NACES certified agency. The website address is
www.naces.org.
Required
Documents
- Cover Letter
- Resume/Curriculum Vitae
- Copy of Unofficial Transcripts (Must show all coursework
completed and the conferral date of the degree) or High School
Diploma
To apply, visit https://www.schooljobs.com/careers/cerritosedu/jobs/5459131/ft-admissions-and-records-technician-i
The District ensures that all qualified applicants for
employment and employees have full and equal access to employment
opportunity, and are not subjected to discrimination in any program
or activity of the District on the basis of national origin,
religion, age, sex or gender, race, color, medical condition,
ancestry, sexual orientation, marital status, veteran status,
physical or mental disability, or because he or she is perceived to
have one or more of the foregoing characteristics, or based on
association with a person or group with one or more of these actual
or perceived characteristics. .
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