Extensive experience supporting connectivity, maintenance and
troubleshooting of mobile devices, personal computers, Windows,
Macintosh and Linux desktop and laptops.
Microsoft Outlook and other Microsoft 365 products as well as a
portfolio of software applications for both personal productivity
and collaboration (Adobe Suite, Matlab, Zoom, WebEx, etc).
Windows Server Administration
Linux Server Administration
The position requires a logical and structured approach to
troubleshooting and decision making with an emphasis on superior
customer service.
Excellent interpersonal, communication and organizational
skills are required.
Ability to lift and carry objects weighing up to 25 lbs.
Additional desirable qualifications include:
- Experience working in a multi-organizational academic research
environment
- Experience with VMware virtualized servers and desktops
- Familiarity with basic TCP/IP network protocols and services:
LDAP, NFS, CIFS, DNS, DHCP
- Working knowledge of CMSs (Wordpress, Druple), HTML, CSS
- Familiarity with service desk applications and/or incident
management environments
- MCSE, Linux, or VMware certifications
- ITIL certifications
- Experience in AV media and telephony.
To ensure that essential services are available to the
Gordon-CenSSIS community, travel to our Burlington, MA campus and
work outside of regular business hours will occasionally be
required for this position. This is a hybrid position.
Key Responsibilities & Accountabilities:
- User Support - Provide effective and timely 1st, 2nd and
some 3rd tier technology and telecommunications support, both
virtually and in person which includes: troubleshooting and repair
of operating systems, applications, and network issues, mobile
device issues, answering questions regarding application use, and
the installation of software to members of Gordon-CenSSIS and
affiliates faculty, staff, students, contractors, and partners as
needed. Help users with Northeastern and center managed services
such as file sharing services, online portals and tools, user
accounts, web sites, mailing lists, etc. Ensure proactive measures
are taken to identify potential customer problems by reviewing
customer history for open issues or trends. Determine root causes
of continuing issues. Ability to determine when escalation to 3rd
tier support and or vendors is required. Perform security
evaluation and remediation as needed.
- Systems Administration and Management - Provide
administration, monitoring, and maintenance for computer servers
and systems; troubleshooting and emergency response in case of
problems including network troubleshooting. Set up and configure
new computers and peripherals. Software license management and
administration. Coordinate hardware repairs with vendors and
service providers when needed.
- Documentation and Training - Writes exact documentation
for historical and support purposes. Create end-user documentation,
how-to's and training modules about computer systems, including
software manuals, reference handouts, introductions to use of
various technologies etc. for the center community. Develop and run
training events as needed.
- Self-Education and Development - Utilize any resources provided
by Northeastern University (educational opportunities,
documentation, training courses, etc.) to improve both technical
skills and professional development.
Documents Required:
Resume
Cover Letter
Position Type
Information Technology
Additional Information
Northeastern University considers factors such as candidate work
experience, education and skills when extending an offer.
Northeastern has a comprehensive benefits package for benefit
eligible employees. This includes medical, vision, dental, paid
time off, tuition assistance, wellness & life, retirement- as
well as commuting & transportation. Visit
https://hr.northeastern.edu/benefits/ for
more information.
All qualified applicants are encouraged to apply and will receive
consideration for employment without regard to race, religion,
color, national origin, age, sex, sexual orientation, disability
status, or any other characteristic protected by applicable
law.
Compensation Grade/Pay Type:
108S
Expected Hiring Range:
$60,315.00 - $85,192.50
With the pay range(s) shown above, the starting salary will depend
on several factors, which may include your education, experience,
location, knowledge and expertise, and skills as well as a pay
comparison to similarly-situated employees already in the role.
Salary ranges are reviewed regularly and are subject to
change.
To apply, visit https://northeastern.wd1.myworkdayjobs.com/en-US/careers/job/Boston-MA-Main-Campus/Gordon-CenSSIS-Systems-Coordinator_R141982
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