Human Resources Generalist

NTC offers outstanding career opportunities on a modern campus with state-of-the-art technology that allows for a collaborative learning and work environment. Employees are offered an amazing Total Rewards package with competitive salaries, excellent benefits, and generous paid time off – including two paid closures for the winter holiday (Christmas – New Year) and summer (week of July 4th), for most full-time positions. NTC is “The College that Cares” and makes a difference in the lives of our employees and students. If you have the desire to help students while positively impacting the community, we’d love for you to join our team! See why our current employees did!

Starting compensation will be determined based on qualifications, relevant experience, and internal equity.

JOB SUMMARY, DESCRIPTION & QUALIFICATIONS

Job Summary

The Human Resources Generalist serves as the first point of contact for employees, applicants, supervisors, and visitors seeking HR assistance. This position provides exceptional customer service while performing a variety of administrative and operational HR functions including recruitment support, onboarding tasks, employee records administration, leave and benefits support, payroll processing, and responding to routine HR inquiries. The position applies HR policies, maintains confidentiality, and ensures accurate processing of HR transactions while supporting compliance with employment laws and College policies.

This is an on-site position located in Wausau, WI.

Essential Functions and Responsibilities

The following duties are primarily performed and are essential for this position. Employees are expected to be able to perform each of these job duties satisfactorily and successfully with or without reasonable accommodation.

Customer Service and Administrative

• Serve as the first point of contact for employees, applicants, supervisors, and visitors.
• Answer phones and greet visitors in a professional and welcoming manner.
• Respond to routine HR questions or direct inquiries to the appropriate HR team member.
• Provide excellent customer service while maintaining confidentiality.
• Monitor and respond to inquiries received through the shared HR inbox.
• Monthly reconciliation of bills/invoices and timely and accurate processing of payments.
• Research and draft communications, prepare reports, and track data as directed.

Recruitment, Onboarding and Offboarding

• Post job openings, process background and reference checks, prepare offer letters in Workday, and complete pre-employment administrative activities.
• Support the onboarding process by completing Form I-9 employment verification, collecting required employment documentation, taking employee badge photos, and ensuring new hire records are accurately processed in HR systems.
• Facilitate the offboarding process, including completing exit documentation, processing final payroll adjustments, and coordinating with IT and Facilities to deactivate employee access (e.g., badges, keys, and system credentials).
• Provide departing employees with information on final pay, benefits continuation (e.g., COBRA), and other separation-related details to ensure a smooth transition.

Benefits and Leave

• Respond to routine inquiries on employee benefits and provide support during open enrollment.
• Assist employees with Family and Medical Leave Act (FMLA) requests by providing necessary paperwork, reviewing submissions, and approving leave in compliance with federal regulations.

Policies and Record Keeping

• Conduct research, maintain confidentiality, and ensure compliance with federal, state, and local employment laws and regulations.
• Review policies and practices to maintain compliance and ensure updates align with recommended best practices.
• Maintain HR and employee files and records in document imaging software, including scanning and saving documentation.
• Utilize Workday, the Human Resources Information System (HRIS), to maintain and update employee data.

Payroll

• Process and finalize payroll, including reviewing timesheets, processing adjustments, reconciling payroll data, administering garnishments and taxes, transmitting payroll files to the bank, and completing all required post-payroll processing and reporting.

Minimum Qualifications Required

In limited circumstances, NTC may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position.

Education: Associate's Degree (or Equivalent)

Associate degree in Human Resources, Business Administration, or a closely related field; Bachelor's degree preferred.

Experience: 3 Years

Additional Experience Information:

• Proven ability to multitask effectively, supported by strong time management skills and a track record of high productivity.
• Working knowledge of Human Resources Information Systems (HRIS), with experience in Workday, ADP, or ImageNow/Perceptive Content (document imaging) preferred.
• Strong organizational and critical thinking skills, with a high level of accuracy and attention to detail.
• Ability to prioritize tasks and perform effectively in a fast-paced environment.
• Demonstrated strong work ethic, positive attitude, and initiative, with the ability to make recommendations within the scope of authority.
• This position routinely handles confidential employee information and requires the ability to exercise discretion, maintain confidentiality, and demonstrate sound judgment in all interactions.

Knowledge, Skills and Abilities

In order to perform the functions and responsibilities of the position (listed above) the following knowledge, skills, and abilities, including language skills, reasoning and mathematical abilities are essential.

Language Skills:

Ability to read, write and comprehend simple instructions, emails and memos; discuss information one-on-one and in small groups.

Math Skills:

Ability to add and subtract numbers using basic units of measurement.

Reasoning Ability:

Ability to critically think and solve problems involving a variety of concrete variables with limited standardization; interpret written, oral and diagrammed instructions.

Technical Skills:

Ability to manage and track document changes; create, modify and format templates and files; ability to use multiple computer screens and multitask in several computer applications.

Customer Service Skills:

Ability to actively listen, discern key information, and respond professionally; ask follow up or clarifying questions to diffuse escalated situations and offer appropriate problem resolution when necessary.

Other Requirements

N/A

Physical Requirements

Carrying/Lifting 10-25 lbs: Low
Carrying/Lifting 25-50 lbs: N/A
Carrying/Lifting >50 lbs: N/A
Sitting: High
Standing/Walking/Climbing: Low
Squatting/Crouching/Kneeling/Bending: Low
Repetitive Hand/Foot Movement: High
Pushing/Pulling/Reaching Above Shoulder: Low

Work Environment

Indoor/Office Work Environment: High
Outdoor Weather Conditions: N/A
Irritated or Agitated Individuals: Low
Hostile or Violent Individuals: N/A
Hazardous Fumes/Odors/Toxic Chemicals: N/A
Confined Spaces (as identified by OSHA): N/A
Work-Related Travel: Low
Smell Requirement: N/A
Specific Vision: High
Hearing: High
Taste: N/A

Working at Northcentral Technical College

NTC is a customer-focused, accessible provider of innovative lifelong learning that builds a globally competitive workforce. The College’s 5,900 square mile, 10-county district includes six convenient campus locations in Wausau, Antigo, Medford, Phillips, Spencer, and Wittenberg, as well as a Public Safety Center of Excellence in Merrill, a Wood Technology Center of Excellence in Antigo, an Apprenticeship Center of Excellence in Wausau and an Agriculture Center of Excellence just north of the Wausau Campus in the Town of Maine. The Wausau Campus also features a Center for Health Sciences, Center for Business & Industry and an Advanced Manufacturing and Engineering Center of Excellence.

2012 marks the centennial anniversary of Northcentral Technical College, recently named the 21st fastest growing community/technical college in the nation by Community College Week magazine. The College currently offers over 150 associate degree programs, technical diploma programs and short-term certificate options, with many credits transferring to Wisconsin’s four-year public and private colleges, creating a seamless path for lifelong learning. Through a variety of flexible course options (www.ntc.edu/flex), NTC is providing an additional opportunity for learners to receive a degree or certification through flexible learning opportunities including late starts, a new Virtual College and winterim courses. Additional services include programming in ELL, Adult Basic Education, and HSED/GED, as well as a learning center and testing center.

NTC is also closely connected to the local business community through the training and development of incumbent workers. The College’s Business & Industry Solutions team works with local businesses to offer customized training, technical assistance and professional development opportunities. NTC’s Continuing Education team provides educational offerings designed to help individuals gain needed education for career advancement or change, meet professional certification and licensing requirements and develop new skills to be successful in today’s competitive workforce.